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This business is not BBB accredited.

Xbox

Phone: (800) 469-9269 View Additional Phone Numbers 1 Microsoft Way, Redmond, WA 98052 http://www.xbox.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company manufactures and sells Xbox game products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Xbox include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Xbox include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2302 complaints closed with BBB in last 3 years | 959 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 120
Billing/Collection Issues 364
Delivery Issues 62
Guarantee/Warranty Issues 67
Problems with Product/Service 1689
Total Closed Complaints 2302

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Xbox
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: July 09, 2007 Business started: 07/01/1981 Business started locally: 07/01/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Dawn Fink, Xbox Manager Ms. Alyssa Boyd, Xbox Administrator Mr. Horace Martin, Xbox Supervisor
Contact Information
Principal: Ms. Dawn Fink, Xbox Manager
Business Category

Electronic Equipment & Suppliers - Service & Repair

Alternate Business Names
Microsoft Corporation
Additional Information

This report is regarding Microsoft's Xbox game products only. For information about Microsoft Corporation, please refer to its BBB Business Review at http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/microsoft-corporation-in-redmond-wa-501264. BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Xbox.


Customer Review Rating plus BBB Rating Summary

Xbox has received 3.83 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.