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BBB Business Review

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BBB Accredited Business since

TwinStar Credit Union

Additional Locations

Phone: (800) 258-3115 Fax: (360) 459-0894 4525 Intelco Loop SE, Lacey, WA 98503 http://www.twinstarcu.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers financial services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that TwinStar Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TwinStar Credit Union include:

  • 6 complaint(s) filed against business

Factors that raised the rating for TwinStar Credit Union include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on TwinStar Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 28, 1988 Business started: 12/01/1937 Business started locally: 12/01/1937 Business incorporated: 12/31/1937 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Division of Finance & Corporate Securities
350 Winter St NE Rm 410, Salem OR 97301
http://www.cbs.state.or.us/dfcs
Phone Number: (503) 378-4140
dcbs.dfcsmail@state.or.us

Washington Department of Financial Institutions Division of Credit Unions
PO Box 41204, Olympia WA 98504
Phone Number: (360) 902-8700

Type of Entity

Corporation

Business Management
Ms. Erin Christopherson, Director Administrative Services Ms. Sierra Burton, Event Coordinator Mr. Jeff Kennedy, President/CEO
Contact Information
Principal: Ms. Erin Christopherson, Director Administrative Services
Business Category

Credit Unions


Customer Review Rating plus BBB Rating Summary

TwinStar Credit Union has received 3.83 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.