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      Country
          Country

          Find a Location

          B E C U has 55 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • B E C U

              12770 Gateway Dr S Tukwila, WA 98168-3309

              BBB Accredited Business
            • B E C U

              12810 E Mirabeau Pkwy Spokane Vly, WA 99216-1464

              BBB Accredited Business
            • B E C U

              205 10th St NE Auburn Nfc Auburn, WA 98002-4045

              BBB Accredited Business
            • B E C U

              2232 NW Market St Ste 111 Ballard Nfc Seattle, WA 98107-4041

              BBB Accredited Business
            • B E C U

              200 Bellevue Way NE Bellevue Downtown Nfc Bellevue, WA 98004-5720

              BBB Accredited Business

            Business ProfileforB E C U

            Credit Union
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.35/5stars

            Average of 69 Customer Reviews

            Customer Complaints

            121 complaints closed in last 3 years

            43 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/28/1988

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            BECU offers financial banking services.

            Products & Services

            BECU offers the following products; checking account, savings account, CD, IRA, VISA credit card, debit card, various mortgage loans, HELOC, student loans, personal loans.

            Business Details

            This is a multi-location business.

            Find a Location

            B E C U has 55 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • B E C U

                12770 Gateway Dr S Tukwila, WA 98168-3309

                BBB Accredited Business
              • B E C U

                12810 E Mirabeau Pkwy Spokane Vly, WA 99216-1464

                BBB Accredited Business
              • B E C U

                205 10th St NE Auburn Nfc Auburn, WA 98002-4045

                BBB Accredited Business
              • B E C U

                2232 NW Market St Ste 111 Ballard Nfc Seattle, WA 98107-4041

                BBB Accredited Business
              • B E C U

                200 Bellevue Way NE Bellevue Downtown Nfc Bellevue, WA 98004-5720

                BBB Accredited Business
              BBB File Opened:
              10/28/1988
              Years in Business:
              89
              Business Started:
              1/1/1935
              Business Started Locally:
              12/7/1935
              Accredited Since:
              10/28/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • BECU
              • Boeing Employee's Credit Union
              Business Management
              • Mr. Benson Porter, Chief Executive Officer
              • Mr. Mark Thomson, Chief Compliance Officer
              • Ms. Tracey Fitzgerald, Director of Communications
              Contact Information

              Principal

              • Mr. Benson Porter, Chief Executive Officer
              • Mr. Mark Thomson, Chief Compliance Officer

              Customer Contact

              • Ms. Tracey Fitzgerald, Director of Communications
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              121 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/26/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I have been trying to close ALL of my accounts with BECU but they refuse to close them. I have filled out all of the proper paperwork, mailed my paperwork to the address they provide, yet they still will not close my account. Now I am getting fined on my accounts for keeping zero balances. I have called them several times and they are telling me that I need to fill out the paperwork again and mail it to them because I do not have a zero balance on my accounts. Please help me get my accounts closed with BECU, I no longer want to do business with them. Thank you.
              Read More

              Customer Reviews

              69 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Liz S

              03/05/2024

              BECU used to be a decent responsive credit union. Over the last decade it has declined and declined. It is no different than large businesses where you can never reach anyone when you have a real problem - and each time you call in, you get a different person, and sometimes are directed to web-forms for "inquiries," where you won't receive back any useful information, nor a name of a person, or any contact information. In addition, there is no way to get to an ombudsman.After decades with them, I am done, done, done. I have 3 other credit union accounts, and all my assets will be move over to a competent caring business.

              B E C U Response

              03/07/2024

              Hi, ***. Please accept our sincere apologies for your less-than-ideal experience, and we appreciate you sharing your honest opinions with us.  At your earliest convenience, please contact us at ******************************* with your contact information and we will follow up with you. Thank you.

              Local BBB

              BBB Great West + Pacific

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