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      Country
          Country

          Find a Location

          B E C U has 55 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • B E C U

              12770 Gateway Dr S Tukwila, WA 98168-3309

              BBB Accredited Business
            • B E C U

              12810 E Mirabeau Pkwy Spokane Vly, WA 99216-1464

              BBB Accredited Business
            • B E C U

              205 10th St NE Auburn Nfc Auburn, WA 98002-4045

              BBB Accredited Business
            • B E C U

              2232 NW Market St Ste 111 Ballard Nfc Seattle, WA 98107-4041

              BBB Accredited Business
            • B E C U

              200 Bellevue Way NE Bellevue Downtown Nfc Bellevue, WA 98004-5720

              BBB Accredited Business

            Business ProfileforB E C U

            Credit Union
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.35/5stars

            Average of 69 Customer Reviews

            Customer Complaints

            122 complaints closed in last 3 years

            44 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/28/1988

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            BECU offers financial banking services.

            Products & Services

            BECU offers the following products; checking account, savings account, CD, IRA, VISA credit card, debit card, various mortgage loans, HELOC, student loans, personal loans.

            Business Details

            This is a multi-location business.

            Find a Location

            B E C U has 55 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • B E C U

                12770 Gateway Dr S Tukwila, WA 98168-3309

                BBB Accredited Business
              • B E C U

                12810 E Mirabeau Pkwy Spokane Vly, WA 99216-1464

                BBB Accredited Business
              • B E C U

                205 10th St NE Auburn Nfc Auburn, WA 98002-4045

                BBB Accredited Business
              • B E C U

                2232 NW Market St Ste 111 Ballard Nfc Seattle, WA 98107-4041

                BBB Accredited Business
              • B E C U

                200 Bellevue Way NE Bellevue Downtown Nfc Bellevue, WA 98004-5720

                BBB Accredited Business
              BBB File Opened:
              10/28/1988
              Years in Business:
              89
              Business Started:
              1/1/1935
              Business Started Locally:
              12/7/1935
              Accredited Since:
              10/28/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • BECU
              • Boeing Employee's Credit Union
              Business Management
              • Mr. Benson Porter, Chief Executive Officer
              • Mr. Mark Thomson, Chief Compliance Officer
              • Ms. Tracey Fitzgerald, Director of Communications
              Contact Information

              Principal

              • Mr. Benson Porter, Chief Executive Officer
              • Mr. Mark Thomson, Chief Compliance Officer

              Customer Contact

              • Ms. Tracey Fitzgerald, Director of Communications
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              122 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/26/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I have been trying to close ALL of my accounts with BECU but they refuse to close them. I have filled out all of the proper paperwork, mailed my paperwork to the address they provide, yet they still will not close my account. Now I am getting fined on my accounts for keeping zero balances. I have called them several times and they are telling me that I need to fill out the paperwork again and mail it to them because I do not have a zero balance on my accounts. Please help me get my accounts closed with BECU, I no longer want to do business with them. Thank you.
              Read More

              Customer Reviews

              69 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tanya A

              1 star

              03/24/2024

              They claim to provide security to customer accounts. That's simply not true with my experience. When my bank card was stolen and used, they not only charged me extra fees, I am also out the money that was withdrawn from my account. In my opinion their ATM machines are not secure considering the technology available today. I am a female who looks nothing like the individual who committed the crime that BECU did not assist me with resolving in a 'customer first' manner at all. I have some medical disadvantages that I definitely believe in my opinion were used against me in a discriminatory way. It's just my opinion and I don't agree with being associated with any company who refuses to assist their customer. Maybe they simply did not want to do the extra work in checking their ATM camera. They managed to destroy my credit, considering that I had an account in good standing with them for over 30 years, I would have to advise against banking with them. I had never been treated so bad by them before. Apparently they aren't about putting their customers first anymore. I advise you to use diligence when using their ATM machines and protect your bank card with your life because if it gets stolen and misused you will become the bad guy from the banks perspective. Just my real thoughts, feelings, opinions, and the sad facts. Good day.

              Local BBB

              BBB Great West + Pacific

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