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Description

This company offers electronic payment processing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vesta Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vesta Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 80 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

80 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 65
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 80

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vesta Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 27, 2001 Business started: 02/01/1995 Business started locally: 02/01/1995 Business incorporated: 02/23/1995 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Doug Fieldhouse, President & CEO Ms. Ruthie Dreger, Legal Assistant
Contact Information
Customer Contact: Ms. Ruthie Dreger, Legal Assistant
Principal: Mr. Doug Fieldhouse, President & CEO
Business Category

Credit Card Processing Service

Alternate Business Names
Carrier Services Inc

Additional Locations

  • 11950 SW Garden Pl

    Portland, OR 97223 (503) 790-2500

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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  • - Communication/Mass Email
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Complaint Detail(s)

4/7/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/28/15, VESTA ******* used my debit card number to charge $17.00 to my **** checking account. I have never dealt with VESTA *******, and I did not authorize this charge. Furthermore, I have never used my debit card number online or anywhere. My bank now has cancelled my debit card and is formally disputing the $17 charge. The Internet is full of complaints regarding VESTA ******* charging debit cards and credit cards without the cardholder's knowledge or permission. Also, more than 70 complaints have been registered with the BBB. There is clearly a major scam going on. Why isn't the BBB taking these complaints seriously?

Desired Settlement: I want to know how VESTA ******* obtained my debit card number, what they were charging me for, and how they were able to do this without my knowledge or permission. I also want to know why the BBB is accepting their lame excuses.

Business Response: BBB Complaint No. ********

To Whom It May Concern:

     This response is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Ms. ******** in regards to the concern she has brought to the BBB's attention and have been able to resolve this complaint to meet both parties satisfaction. 

     We apologize for any inconvenience this may have caused Ms. ********. We appreciate Ms. ********'s willingness to work with us directly. Should Ms. ******** have any additional questions or concerns, she may contact me directly at ***** ******** Monday-Friday 8am-5pm PST. 

****** ****** - Legal Assistant 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.  Apparently, VESTA handles billing for a number of entities including *******.  A ******* customer gave them my debit card number to pay his/her bill.  Since this customer's debit number -- with the exception of one number -- is similar to mine, they think s/he made a mistake (typo).  However, the 3-digit security number this customer provided was not mine.  Neither VESTA nor my bank noticed this discrepancy.  Thus, my checking account was erroneously debited for $17.00.  Is this a satisfactory response?  I guess so, but both VESTA and my bank should have caught the mistake.

Sincerely,

****** ********

3/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** Virtual Ship-to-Shore Card did not work. When son in Navy called ****, they never heard of this product. I purchased this online. My bank says the transaction was processed as a Card Present purchase with a PIN. (I never enter a PIN online!) I believe this is a fraudulent company.

Desired Settlement: Refund!

Business Response:

To Whom It May Concern:

 

This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ****** in regards to the concern he has brought to the BBB’s attention and we are awaiting a response from *** ****** to take further action on this matter. It was requested that *** ****** provide additional information that could assist in finding the charges relating to his account and we are still waiting on that information.

We would appreciate *** ******’s cooperation and willingness to work with us directly so we can resolve this matter accordingly. Should *** ****** decide to contact Vesta again, he may reach me directly at ***** ******** Monday-Friday 8am-5pm.

 

Sincerely,

****** ****** – Legal Assistant

*************@trustvesta.com               

3/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/20/15 a charge of 37.96 was taken from my Mastercard and I don't even know who this company is. I called and they won't tell me who made the charge and tied it to their phone and my credit card. Thanks The charge is listed below 2/20/15 VESTA *BOOST PREPAID Location: ************************, OR Purchase Date: 2/19/15 Category: Utilities Purchase -$37.96 $613

Desired Settlement: I want them to do the following: 1. Research the charge and determine what phone number is associated with it. Reverse the 37.96 charge as soon as possible. Thanks, Kimberly

Business Response: BBB Complaint No. ******** - ******** ******

To Whom It May Concern:

This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ****** in regards to issue she has brought to the BBB's attention and have been able to resolve and understand the charges she was seeing on her account.
We appreciate *** ******'s willingness to work with us directly. Should *** ****** have any additional questions or concerns, she may contact me directly at ***** ******** Monday-Friday 8am-5pm PST.

3/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My identity was stolen and used to purchase a prepaid phone card from this company. I was charged $*4.14 and keep getting various and never matching responses from Vesta employees. They seem to not care that I am retired and live on fixed income. I am the victim and they refuse to refund my money to my debit card. They accepted an imposter and stole my money. I asked for the phone number on the fraudulent card and they say, "get a subpoena". I have filed a police report with the local county sheriff office. I have opened a fraud report with all 3 credit monitoring companies. I will sue Vest for emotional distress and theft if my account is not credited immediately. A Mr. ********* has stonewalled getting my money back as have 2 gentlemen named, "***", all working in the Vesta Fraud Department. The Vesta company website claims to have all the technology to prevent fraud but they failed here and I am not going to take it.

Desired Settlement: Refund my account. That is all. I want my money and you facilitated theft Vesta.

Business Response:

To Whom It May Concern,

     This letter is in regards to the above-referenced case number.  We appreciate the opportunity to respond to this complaint.  Prior to receiving this complaint from the BBB, we had already been in communication with ** ***** and his concern in regards to his identity being stolen.  We were able to work with ** ***** directly and quickly to resolve this concern to meet both parties satisfaction.

     We have appreciated ** ****** willingness to work with us directly and do apologize for inconvenience this has caused.  Should ** ***** have any additional questions or concerns, he may contact me directely 8am-5pm Monday-Friday PST at the information provided below.

 

Yours sincerely,

****** ******

Legal Assistant

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is completely satisfactory to me. The President and CEO of Vesta really helped expedite the resolution and I am deeply grateful for his personal call and fast action. He is a good man.

Sincerely and respectfully,

*********** *****

2/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: debit card was charged $27.29 from Vesta ****** Mobile. Called ****** Mobile and since I do not have a ****** Mobile account they could not help me. Called Vesta, and after going through the phone prompt which asked if I had a ****** Mobile account finally was connected to a representative who stated that they did not work with ****** Mobile. This makes absolutely no sense. I will now have to wait until charge is processed on my bank statement and then file a fraudulent claim and receive a new card.

Desired Settlement: would like reimbursement from company instead of having to wait until bank processes claim.

Business Response: BBB Complaint No. ******** - **** *******

To Whom It May Concern:

This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. Farrell in regards to the concerns she has brought to the BBB's attention and are awaiting a call back from her to discuss.

We apologize for any inconvenience this may have caused Ms. Farrell and would appreciate Ms. Farrell's willingness to work with us directly. Should Ms. Farrell have any questions or concerns, she may contact me directly at (**** ******** Monday-Friday 8am-5pm PST.

2/24/2015 Billing/Collection Issues
2/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Just yesterday, I checked my debit card account activity to make sure the charges on my account were all mine that I made. I noticed two charges on my account with the description "VESTA ********* XXX-XXX-XXXX OR 12/24" and "VESTA ********* XXX-XXX-XXXX OR 01/23", charged on 12/26/2014 and 01/26/2015, respectively. The charges were $10 and $20, in chronological order, for a total of $30 charged to my account that I am now aware of. I did NOT authorize these charges on my debit card, I do NOT know WHAT these charges are for, and I have no idea what they are doing on my account. I have had TWO phone numbers that were on the ******** network. One of which was supposedly already deactivated, and one of which is still active and which I am currently using. The deactivated number I purchased directly from ********* and the number I am currently using was purchased from ****** mobile. I have NO IDEA which one is the cause of these charges. Since there was a number provided on the charge description, I called it and long story short: I spent 23 minutes 5 seconds essentially wasting my time and getting nothing accomplished. I called that number to wait 20 minutes, only to get transferred to ******** in under 1 minute, talked to a CS representative named ********* who then transferred me directly to ****** mobile's automated phone number, which didn't help at all. I tried to resolve this issue by calling the number on the charge descriptions, but that didn't work. Regarding my deactivated ******** number, I had a ******** customer representative explicitly tell me over the phone and through email correspondence that the ******** number I previously had would be deactivated. And this was before the two charges were charged on my account. I don't know if that number could be the cause of the charges. This deactivated card was a prepaid mobile broadband SIM card, which appears to aigns with ******** and Vesta Corporation's ******** Refill service. The phone number that I am currently using that is on *********** mobile network is one that was originally bought for use on ******* goPhone prepaid service. I transferred that number over to a prepaid mobile service provider called ****** mobile (which as I just stated, I believe is on the ******** network) in early-mid November 2014. There was no charge on 11/26/2014 with the Vesta ********* description, but there were charges on 12/26/2014 and 01/26/2015. The phone number I use is on an prepaid UNLIMITED EVERYTHING PLAN with******* Mobile. I pay all of my monthly phone bills to ****** mobile, and it is my understanding that this should be a ONE-TIME CHARGE PER MONTH. I should not be getting additional charges from ******** or Vesta Corporation for this phone number. I don't know why these charges are charged to my account, and I don't think they should be charged to my account.

Desired Settlement: The settlement I seek: 1) All "VESTA ********* XXX-XXX-XXXX OR" charges to my debit card account FULLY REFUNDED. This means a total of $30. 2) For Vesta or whoever charged these charges to my account to EXPLAIN WHY they charged these charges to my account. Whether it was just a mistake, or it was an intentional charge for a service I was supposedly getting or supposedly got: I WANT TO KNOW. 3) For these unauthorized charges to NEVER HAPPEN AGAIN.

Business Response: Initial Business Response /* (1000, 5, 2015/02/06) */ BBB Complaint No. ******** - ******** *** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Mr. *** in regards to his concerns he has brought to the BBB's attention and have agreed with him upon further steps to resolve the issues that meet both parties satisfaction. We appreciate Mr. ***'s willingness to work with us directly. Should Mr. *** have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX Monday-Friday 8am-5pm PST. Initial Consumer Rebuttal /* (2000, 7, 2015/02/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They explained why the charge occurred and that it was a mistake, they refunded me the money they charged me, and they assured me these charges would not occur again. The representative I talked with over the phone was courteous.

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Took money from checking for instant bank transfer Did not apply to prepaid card and has not give refund

Desired Settlement: 101.95 twice

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ BBB Complaint No. ******** - ****** **** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Ms. **** to inform her that we acknowledge the issue and that most likely it was her bank who had a glitch in their system. The issue should be resolved and funds should be released by now. We appreciate Ms. ****'s willingness to work with us directly. Should she have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX Xam-5pm PST Monday-Friday.

1/30/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Nov. 9, 2014, I attempted to make a website payment to refill my ******** phone ************** I have previously done this without issue or concern. There was a technical problem with the ******** website and I was asked to do the payment via telephone. I made the telephone payment of US$10.00. However, the charge on my credit card was US$11.58 I called VESTA to get this charge reversed and spoke to ***** ID#XXXXXXX. She informed me that their system shows that I punched in a US Zip code that originated in Minnesota. I informed her that I have never been in Minnesota and that it is likely that the telephone system misinterpreted my Canadian postal code of ****** as a US zip code. I asked for a simple reversal of US$1.58 and yet she refused, blaming me for inputting the wrong zip code. I informed her that if this was a limitation of the VESTA phone system, it is not my fault and I should not have to pay taxes that are not due. She refused to transfer me to a complaints department and now I am making this complaint via BBB.

Desired Settlement: US$1.58

Business Response: Initial Business Response /* (1000, 6, 2015/01/16) */ BBB Complaint No. ******** - ***** ** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Mr. ** in regards to this matter and were able to resolve this matter to meet both parties satisfaction. We appreciate Mr. **'s willingness to work with us directly. Should Mr. ** have any additional questions or concerns, he may contact me at (XXX) XXX-XXXX Xam-5pm PST Monday-Friday. Initial Consumer Rebuttal /* (2000, 8, 2015/01/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dear all: Yes, the company had contacted me and has resolved the matter completely. I have no problems with continuing to use their services. Thank you!

1/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I checked my bank account and saw chargers I did not authorize. Two charges, both over $38.

Desired Settlement: I want to have the charges refunded to my account and have no further charges taken from my account. I would also like to know why they took the money and how they will try to prevent this from happening again.

Business Response: Initial Business Response /* (1000, 5, 2014/12/23) */ BBB Complaint No. ******** - **** ****** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to the complaint. We have attempted to contact Mr. ****** via email regarding the complaint he has brought to the BBB's attention and are awaiting a response before we proceed. Should Mr. ****** choose to contact Vesta, he may reach me directly at (XXX) XXX-XXXX PST 8:00am-5:00pm Monday-Friday. Complaint Response Date bumped because: Holiday

11/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I do not have an **** GoPhone or any kind of **** service. I paid for someone's Bill one time and I keep getting a 10-20 dollar charge on my bank account. I don't understand why I'm still being charged for this. I need this resolved

Desired Settlement: I want either my money back from the past 3 months or please take my card off of the records.

Business Response: Initial Business Response /* (1000, 5, 2014/11/25) */ BBB Complaint No. ******** - ********* ***** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Mr. ***** and have agreed with him upon further steps to take to resolve this matter. We apologize for any inconvenience this may have caused. We appreciate Mr. ***** willingness to work with us directly. Should Mr. ***** have any additional questions or concerns, he may contact me at (XXX) XXX-XXXX Monday-Friday 8am-5pm PST. Initial Consumer Rebuttal /* (2000, 7, 2014/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got exactly what I needed.

11/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Billing shows as Vesta T- MOBILE XXX-XXX-XXXX. Charges began 1-1-2014 when my company had a corporate account with T-MOBILE. Account was closed August 2014 and monthly billing from Vesta continued. Spoke to phone number listed to find it is a 3rd party affiliate and although corporate account is closed I have no way to research/close the account through Vesta without the mobile number. Shared with many many representatives that account was never authorized therefore do not have a prepaid number. Will not allow me to cancel charges that are unauthorized. Transferred 8 times.

Desired Settlement: I want the charges of $53.25 billed monthly since 01/2014 to be refunded and the automated billing to discontinue.

Business Response: Initial Business Response /* (1000, 5, 2014/11/18) */ BBB Complaint No. ******** - ***** ******** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Ms. ******** via email in regards to the charges on her card and have taken further steps to prevent such charges from continuing. We apologize for any inconvenience this may have cause Ms. ********. Should she have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX Monday-Friday 8am-5pm PST. Initial Consumer Rebuttal /* (2000, 7, 2014/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) A representative contacted me and explained the account details in depth.

11/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On October 3, 2014. I signed into my ******** prepaid debit card account to conduct an instant bank transfer from one of my other debit cards for funds to be posted to my ******** card. Vesta Corporation, the payment processor for ********, debited my account for $31.95, but did not forward said funds to ******** to load onto my card. Instead, they held the funds and said they showed an outstanding bill to a third party (********), despite the pending authorization appearing on my online statement to ********. Upon contacting Vesta, they stated that they would not be able to process any payments from me to load my ******** card due to this third party collection account. I feel this is highly illegal and unethical. Not to mention, I have no idea what they are talking about. No disclosures were provided stating same prior to initiating transaction by ******** or Vesta. The funds are currently on hold and I do not have access to them. The rep at Vesta said it would take three to five business days for the funds to be released. This is unacceptable.

Desired Settlement: Immediate release of funds along with apology and cessation of this practice by Vesta.

Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ BBB Complaint No. XXXXXXXX - ****** ********* To Whom It *** Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. ********* via the number she provided on this dispute and are awaiting a return call. Should Ms. ********* have any questions or concerns in regards to this dispute, she may contact me directly at (XXX) XXX-XXXX Monday-Friday 8am-5pm PST.

10/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There have many occasions that occurred where I would use An electronic check to pay for services each time there was money in the account that was used to pay for the services.I believe the companies policies have changed because when there were issues with the money being received I at least had a few options and recently I had to settle a balance that much larger and the terms were different usually I would be able to speak with a supervisor and half the bill could be settled but I was made responsible for the whole bill without being aware.these issues occur because wen find out there is an issue with the payment I use and try and call in to stop the issue before I am asked to pay 35$ to restore there are no options I am given in to be proactive,and im forced to pay a sum to have active service.

Desired Settlement: A refund would be appreciated or better billing options

Business Response: Initial Business Response /* (1000, 7, 2014/10/07) */ BBB Complaint No. ******** - ********* ******** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Ms. ******** via email and have advised her on the process of our payment system. We have also agreed to what the next step would be in resolving this matter. We apologize for any inconvenience this may have caused Ms. ********. We appreciate her willingness to resolve this matter with us directly. Should Ms. ******** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday-Friday 8am-5pm PST.

10/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I WAS NOTIFIED THAT MY AUTOMATIC PAYMENT PLAN WITH********* WAS CANCELED DUE TO NON PAYMENT. I CALLED THE NUMBER GIVEN AND IT WAS VESTA. I HAVE CALLED VESTA NUMEROUS TIMES TO TRY AND CORRECT THE SITUATION. THEY SUGGESTED THAT I CALL MY CREDIT CARD COMPANY WHICH I DID AND CONFIRMED THAT THE PAYMENT WAS MADE. MY CREDIT CARD STATEMENT LISTS THE PAYMENT AS BEING MADE BUT THEY COULD CARE LESS. I REQUEST TO TALK TO A SUPERVISOR AND THEY FORWARD ME TO VOICE MAIL (TWICE). THEY WILL NOT CHECK WITH THEIR BANK AS MY CREDIT CARD COMPANY SUGGESTED. THE ONLY MANTRA THEY CONTINUALLY CHANT IS "CALL YOUR CREDIT CARD COMPANY BECAUSE WE HAVE NO RECORD OF THE PAYMENT".

Desired Settlement: CONFIRM THE PAYMENT AND RESTORE THE ACCOUNT.

Business Response: Initial Business Response /* (1000, 5, 2014/10/07) */ BBB Complaint No. ******** - ****** ******* To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have gone ahead and taken further steps to provide Mr. ******* with the opportunity to use his account again. We apologize for any inconvenience this may have caused Mr. *******. Should Mr. ******* have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX Monday-Friday 8am-5pm PST.

10/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was paying for my**** service as usual as was redirected, the page was the same as usual I paid my bill 63.00, but it didn't give me a confirmation number. i received a alert that 78.60 was taken out of my account upon checking it was taken out of vesta ***...that has never happened before.upon calling the number the man said this was ***, they didn't take 78.60 out of my account. This did not pay my *** phone bill. so they basically stole money out of my account when confronted the man said he could not speak to me an hung up.

Desired Settlement: 78.60 the amount they took from my bank account

Business Response: Initial Business Response /* (1000, 5, 2014/10/07) */ BBB Complaint No. ******** - *** ****** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Ms. ****** and have agreed upon the next steps to resolve this matter. We apologize for any inconvenience this may have caused Ms. ****** and appreciate her willingness to work with us directly. Should Ms. ****** have any additional questions or concerns, she may contact me directly Monday-Friday 8am-5pm PST.

10/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: VESTA refuses to process payment on one of my **** ******* accounts. They tell me that the account has been flagged for security purposes and that I must verify publically available information about myself to them over the phone before payment will be processes. Minutes before I tried to pay this account online, I paid another **** ******* account with the same credit card without any problem. VESTA has cancelled payment three times. I called **** and they attempted to process a $10 payment to keep the phone in service, but the payment went through VESTA and was again cancelled. I called ********** and they are NOT refusing the transaction, from their end, it looks like I cancelled it. When the $10 payment initiated by **** was cancelled, VESTA informed me that because ********** would not participate in a conference call and verify my account details, payment would not be processed. I am smoking mad at this interference! My business is with **** and **********. VESTA has no right to ask me to verify personal information. They have every right to ask me to reenter the credit card, supply the 3-digit CVV number, give up my name and address. But verify other details such as birth date? No way do I want more of my personal information sitting with some third-party vendor that I have no formal contract with other than using the **** **********.com web site. This is especially galling in view of the fact that VESTA has access to my other ******* accounts and can readily see payments made to these accounts on the VISA were approved and paid.

Desired Settlement: Remove the block on my account (cell phone number ending in ***** and allow my payments to **** ******* to be processed! Because of VESTA's refusal to process payment on 9/18/2014, I lost the balance I had on that ******* account (cell number ending in ****** VESTA should refund this money to the account. This is not the account with the security verification flag; it is the other account where I was able to make a $100+tax payment. Because ****'s policy is use-it-or-lose-it within 365 days, VESTA's block on the initial payment caused the forfeiture of the balance on cell number *****

Business Response: Initial Business Response /* (1000, 5, 2014/10/16) */ BBB Complaint No. ******** - ****** ********** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Ms. ********** directly for further information and have agreed with her upon the next steps in resolving this matter. We apologize for any inconvenience this may have caused and we appreciate Ms. **********'s willingness to resolve this matter with us directly. Should Ms. ********** have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX Monday-Friday 8am-5pm PST. Initial Consumer Rebuttal /* (2000, 7, 2014/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) A VESTA representative contacted me and apologized for their procedures that caused my payments to not be processed. He said that VESTA would either refund the forfeited **** ******* account balances or have the balances reinstated if **** would allow it. Both account balances were reinstated by ***** The VESTA rep also assured me that no security flag would be attached to my accounts going forward, so there should be no problem processing future payments to my **** accounts.

10/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: **** Vesta has attempted to charge my credit card $50.00 for services I did not authorize. I don't have any products related to this vendor.

Desired Settlement: I would like the business to revoke the charges and destroy my credit card information in their files.

Business Response: Initial Business Response /* (1000, 5, 2014/09/26) */ BBB Complaint No. ******** - ***** ******** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. ******** regarding the matter she has brought to the BBB's attention and are awaiting a call back to continue working with her to clarify the issue at hand. Should Ms. ******** choose to contact Vesta or have any questions or concerns, she may contact me directly at (XXX) XXX-XXXX Monday-Friday 8:00am - 5:00pm PST.

9/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company allowed someone to use my debit card information fraudulently in 3 separate transactions. There's a charge to ************* for $166.60,****** Prepaid for $54.25 and $59.60. I called the company thrice to inform them and try to have my money refunded. I was transferred to the "fraud" department, where I briefly spoke to a woman who was impolite to me and hung up on me. The next time I called, they told me I couldn't be transferred to the "fraud department" because I didn't have phone #. This company has done nothing to assist me, so I will let my financial institution handle the manner.

Desired Settlement: I want my $280.45 refunded, an explanation on how this occurred, and an apology for their inability to handle this situation through a simple phone call.

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ BBB Complaint No. ******** - ***** ****** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Ms. ****** and we were able to resolve this complaint to meet both parties satisfaction. We apologize for any inconvenience this may have caused Ms. ******. We appreciate Ms. ******'s willingness to work with us directly. Should Ms. ****** have any additional questions, she may contact me directly at (XXX) XXX-XXXX Monday-Friday 8am-5pm PST.

9/5/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I made a payment to my Cell Phone Carrier, ************ on June 19, 2014 in the amount of $44.23. Then I recieved a call from Vesta and explaining to me that I needed to contact them to confirm my payment. I called and spoke with **** and she wanted my personal information and asked me security questions. Then said that I did not answer them right and told me they could not authorize my payment. I called ************ today, June 20, 2014 and they advised me that they DO NOT have anyone from their company, or any other company to call and verify payments. Now my payment is on HOLD with my debit card company and they will not release the funds back into my account until this company releases the funds.

Desired Settlement: I want this company to release my funds and I want the BBB to investigate this matter of confirming payments with*************.

Business Response: Initial Business Response /* (1000, 5, 2014/06/30) */ BBB Complaint No. ******** - ******* ******* To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Mr. ******* for further information in regards to his dispute and are currently in the process of resolving the concerns he has brought to Vesta's attention. We appreciate Mr. *******'s willingness to resolve this matter with us directly. Should Mr. ******* have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursday 7am-5pm PST Initial Consumer Rebuttal /* (3000, 7, 2014/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Vesta represenative only offered to call my bank to release the funds. This did not resolve the issue of ***** ****** telling me that they do NOT have represenatives call to verify payments. This has happened to me twice and left me without phone service for a total on both accounts, of 8 days. All departments need to be aware of this and I did NOT recieve any compensation for my inconvienence of having to be without phone service when I made my payment ON TIME. Final Consumer Response /* (4200, 11, 2014/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) A gentleman named Mr. ********** **** contacted me. I responded to his email. He then sent me another email and I also responded to that email, as well. I have copies that can be provided as proof of those contacts. Further more, according to MY bank, Vesta did NOT contact my bank to verify, nor did they contact my bank to have the funds released. My bank stated that the funds would be on hold for, up to, 8 days and then if Vesta, or ***** did not complete the transaction by the 8 days, the funds would automatically return to my account, in which they did because they did not complete the transaction. Vesta should NOT be contacting anyone regarding payments made to any account. Especially when I have made most of my payments with the same card, as I did with these two transactions. ***** ****** rep advised me that they do NOT have any Third Party call and verify paymensts. Also, I will NOT and should NOT be asked personal information, such as my card number, or SS number when someone callse me. I refused this information "After" I was told by ***** that they do NOT have anyone call to verify payments and that is strictly my reason, as well as, I did not wish to give out personal information to someone who I did not know. If ***** ****** wants to Satisfy this issue with me, since the mistake was made on their part, I should, at least get a Free Full Month of service for my trouble and the fact that I had to go, at least 15 days without service, due to this issue. Final Business Response /* (4000, 21, 2014/08/29) */ Thank you for the feedback on this matter. We appreciate the information provided and we will work with ***** ****** on the relationship we have with them to continue to be their third-party payment processor including the understanding that customers know our role with them. We do apologize for the inconvenience this matter has caused but do consider this complaint to be resolved. We will no longer respond in regards to this complaint.

9/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged $10.85 from Vesta Boost prepaid (XXX)XXX-XXXX. They took this amount from my checking account from an invalid credit card. I have never even used this service or card. When I called Vesta they said to talk to my bank and they refused to look into this matter. This is the second time that this has happened. They are getting rich from scamming other people!

Desired Settlement: DesiredSettlementID: Refund I do not want them to have access to any of my accounts or credit/ debit cards.

Business Response: Initial Business Response /* (1000, 5, 2014/08/18) */ BBB Case No. ******** - **** ****** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Mr. ****** using the phone number he has provided on the BBB complaint and are awaiting a call back. Should Mr. ****** choose to contact Vesta or have any questions or concerns, he may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursday 7:00am-5:00pm.

8/28/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I am not familiar with this company. How dud TGEY get my info? They stole my money. This needs to be stopped I can't believe this is allowed

Desired Settlement: I want my 76.09$ back!!!

Business Response: Initial Business Response /* (1000, 5, 2014/08/13) */ BBB Complaint No. XXXXXXXX - ****** ******* To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. Vesta uses strict security and verification practices to prevent fraudulent transactions, but not all fraud can be detected or prevented. Whenever there is a question regarding the transaction, Vesta's policy is to work with the individual and his or her bank to resolve the inquiry promptly. We have contacted Ms. ******* regarding her account and we were able to resolve this matter to meet both parties satisfaction. We apologize for any inconvenience this may have caused Ms. *******. We appreciate her willingness to work with us directly so that we may resolve this matter promptly. Should Ms. ******* have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX Monday, Wednesday, Thursdays 7:00am - 5:00pm PST.

8/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made my required payments of $22.50 on 3/12/14 and $22.50 on 3/27/14. Vesta processed 2 charges of $22.50 each on 4/17/14 withou authorization or just cause. I didn'teven have a payment due at the time of the charges in April. I filed a claim with my bank and they opened an investigation. Today 6/27/14 Vesta DEMANDED I pay $45.00 to them since the bank took it from them. I tried to explainto 7 different reps that they should NOT have been charging me $45.00 in April. They will not release the hold on my account to allow me to make the remaining pyments now.

Desired Settlement: I would like for them to refund my $45 or credit the account. I should not have been paying $45 twice.

Business Response: Initial Business Response /* (1000, 5, 2014/07/09) */ BBB Complaint No. ******** - ******* ****** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Ms. ****** directly for more information brought to the BBB's attention and have agreed with her upon the next steps in resolving her complaint. Ms. ****** has been cooperative in this matter. We apologize for any inconvenience this may have caused and we appreciate Ms. ******'s willingness to resolve this matter with us directly. Should Ms. ****** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Initial Consumer Rebuttal /* (2000, 7, 2014/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with ***** at Vesta and she realized the company had a system glitch which resulted in the charges on April 17th. The company agreed to refund me my money back and I am awaiting the check. Consumer Response /* (3000, 12, 2014/07/22) */ I was told I would receive a refund check within 7-10 days and I still have NOT received it. Business Response /* (4000, 14, 2014/07/31) */ BBB Complaint No. ******** - ******* ****** To Whom It May Concern, We have been in contact with *** ****** directly regarding her account issue and we were able to resolve this matter to meet both parties satisfaction. We apologize for any inconvenience this may have cause *** ****** and we appreciate her willingness to work with us to resolve this matter. Should *** ****** have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm.

8/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This Vesta***** outfit drafted $11.50 from my checking account on 7-5-14. I called their customer service number and was on hold for over a hour waiting for someone to answer and thgey never did. I called***** and talked to a man named *** and he didn't have a clue. *** told me to contact my bank, why it was***** who dod this not the bank. I told *** I ewas going to cancel my contract with***** and he said I couuldn't wiothoput paying a large cancelation penalty. I am going to stop paying***** untill this is resolved. I don't own a go phone and I never have *** said that is what the charge is for. It's not about the money, it's about these guys being thieves.

Desired Settlement: I want my money back and I want these ******** to stop riping off the public, I did some research on these scumbags and they do this all the time. I also want to prosecute these thieves.

Business Response: Initial Business Response /* (1000, 5, 2014/07/17) */ BBB Complaint No. ******** - ***** ***** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond this complaint. We have attempted to contact Mr. ***** in regards to the concern he has brought to the BBB's attention. We are currently awaiting a call back. Should Mr. ***** choose to contact Vesta or have any questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST

7/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My daughter called to activate a cell phone service they told her that she needed a credit card so that they could use it to put minutes on her phone. They did not tell her that she had already purchased minutes on the phone they told her she needed to purchase more. Thisw was a lie.I called to see if they could refund it and they refused to give me there name to whom i was talking to and all I want is my daughter 38.77 refunded and them to not charge her again. This was wrong ethically and morally and them not identifying themselves to me is against the law. I find this business as rude and un professional. they would tell me why they couldnt refund it cause i was mad. She didnt have my permission to use the card so it was fradulent and they could not refund the amount and was rude about it

Desired Settlement: my 38.77 refunded back to us.

Business Response: Initial Business Response /* (1000, 5, 2014/07/10) */ BBB Complaint No. ******** - ***** ****** To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. ****** both via email and the phone number provided and so far communication has been unsuccessful in reaching her to discuss the issues brought to the BBB's attention. We would appreciate Ms. ****** to work with us directly so that we may resolve this issue promptly. Should Ms. ****** choose to contact Vesta or have any questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST

7/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: One year ago ************* thru Vesta double charged me for a month of service. I reversed one of the charges on my credit card. Vesta blocked my account and said I should have requested a refund from them. They said the only way I could fix it would be to repay the charge and then request a refund. Needless to say I dropped the service. Now I can't get make service payments for a different carrier because Vesta refuses to unblock my account saying that they continued services to the tune of 45$. Those servcies were never received and I told them so. The reps at ************* agreed that thier actions should have had nothing to do with me being blocked with using a credit card for a different company. ********* couldn't research my case because they said they didn't keep thier records. The dispute department at Vesta refused to help holding me hostage for the 45$ fee for which I did not receive service before I could activate the new phone/service I just bought. He also made sure to let me know that they bill for a lot of other things too and indicated that I'll eventually just have to pay the unjust fee.

Desired Settlement: waive the 45$ 'chargeback' fee allowing Cricket to get my business. And stop doing this unjust bullying to other customers if I'm not the only one.

Business Response: Initial Business Response /* (1000, 5, 2014/07/02) */ To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. Based on the information Mr. ******* provided, we were able to resolve the issue brought to the BBB's attention. Mr. ******* can make payments again for his newer service carrier as payments should now process as normal. We apologize for any inconvenience this may have caused Mr. *******. Should Mr. ******* have any questions or concerns, he may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm.

6/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a $100 gift card from vesta and they charged me 5 times $100 each. I have tried and tried to call the number listed on my credit card statement but it just goes to "hold" and nothing happens

Desired Settlement: Take all $500 in charges off of my credit card.

Business Response: Initial Business Response /* (1000, 5, 2014/06/09) */ BBB Complaint No. ******** - **** ****** To Whom It *** Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. ****** regarding her matter and are awaiting a call back to continue working with her to clarify the issue at hand. Should Ms. ****** choose to contact Vesta or have any questions or concerns, she may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm

5/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failed to withdraw money from my account, closed my account, took the money I had on account, then sent me a bill for the time I had no phone. They tried to tell me that I was confused. There was money in my account at all times. When I asked them to confirm that they were Vesta AT&T Portland OR, they refused to confirm or deny, saying that that information was outside the subject of the conversation. After repeated and insistent firm requests they finally said they were Vesta. They refused to give me a refund of the money I had on account. I would not complain except that they have done this to me before. They failed the to take the money from my account and they changed my payment to self-refill without notifying me. Each of the times they have done this to me I have been in emergency situation and could not make a phone call for assistance.

Desired Settlement: I wish to go on record with this complaint and I wish to receive a refund of the money I had on account.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ BBB Complaint No. ******** - ******** ***** To Whom It *** Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. ***** regarding her matter and are awaiting a call back. Should Ms. ***** choose to contact Vesta or have any questions or concerns, she may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm

5/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Since February 23, 2014 a charge appears in my credit card and is repeated every month. I called VEST AT&T and inform them that they were and are not authorized to charge my credit card. They say they blocked my credit card from been charged in the future. However, they refused to refund the charges already made. These are for 3 times $28.00 = $84.00

Desired Settlement: I want a full refund of the charges and my credit card NEVER to be charged again.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ BBB Complaint No. ******** - ****** ********** To Whom It *** Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Mr. ********** and have been able to resolve this complaint to meet both parties satisfaction. We apologize for any inconvenience this may have caused Mr. **********. We appreciate Mr. **********'s willingness to resolve this matter with us directly. Should Mr. ********** have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursday 7am-5pm PST.

5/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 18 I transferred my cell phone number from ************ to a new cell phone provider. With that transfer, I was immediately locked out of my ************ Account and could no longer use the cell phone. The next day, Vesta on behalf of ************ charged my credit card $46.87 for another month of prepaid cell phone service even though the account was already deactivated and closed. When I contacted *** at Vesta/************ and told them of the erroneous charge I was informed they do not issue credits for the unused portion of a prepaid cell phone account...period. ********* would not budget on this even though they acknowledged I was unable to use the phone or ANY portion of the service because it had already been deactivated. As a consequence, I contacted **************** who investigated and subsequently credited my credit card $46.87 for the invalid charge. But that's not all. Recently, Vesta blocked a recurring $25 payment on an ************ account I have had for over four years. ****** from Vesta informed me that my ************ account was blocked because of the ************ dispute and the only way to clear it was to pay Vesta/Boost $46.87. Basically, Vesta is holding me hostage to pay for prepaid cell phone service that was never used, never received and never should have been charged. This seems very unfair and unethical.

Desired Settlement: I want Vesta to voluntarily credit my American Express credit card $46.87 for the invalid charge they processed on behalf of ************. Additionally, I want Vesta to remove the block they put on my ************ account that was never a part of or related to the ************ account.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ BBB Complaint No. ******** - ***** ******* To Whom It *** Concern: This letter is in regards to the above referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. ******* regarding her matter and are awaiting a call back to obtain more information about this issue. Should Ms. ******* choose to contact Vesta or have any questions or concerns, she may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm. Initial Consumer Rebuttal /* (2000, 7, 2014/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) This morning I connected by phone with *********** in the Customer Service Department at Vesta Corp. After asking me a few questions and reviewing the two accounts, he said that the prepayment that Vesta processed after the ***** ****** account was closed should not have occurred and that I would not be responsible for the $46.87 that was charged to my ***** **** had already notified Vesta that I had disputed the charge and had credited my **** account the $46.87. He said Vesta would not counter or disagree with that action. Further, he assured me that my credit card would no longer be blocked in their system and that I could once again use it for automatic prepayment of my **** ** ***** account. He offered to have a representative from Vesta set it up but I declined at this time. He also assured me that this dispute would not adversely affect my credit rating. He apologized and said that from the beginning this should have been taken care of by Vesta's customer service department but unfortunately, the call was never routed to them. (Side note, I tried with both Tia and ****** to speak to someone who had the authority to credit my account and neither would transfer me to customer service or anyone else for that matter.) I am satisfied with the outcome of this complaint. Thank you Vesta and thank you BBB. I appreciate the BBB intervening on my behalf.

5/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used a credit card to pay for my phone service which was at the time with*********. I was not able to make or receive calls. I canceled my service and requested a refund. The refund never came through so I disputed the charge with my credit card company. I received a credit for the disputed amount on my next statement. I began service with ************* and used the same credit card to pay. The first charge went through fine. Now Vesta is blocking all charges for this credit card.

Desired Settlement: I would like Vesta to remove this block on my card. My dispute was with a 3rd party and should not affect by ability to use this card with another company.

Business Response: Initial Business Response /* (1000, 5, 2014/05/05) */ BBB Complaint No. ******** - **** ****** To Whom It *** Concern, This response is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Mr. ****** directly regarding his account issues and we were able to resolve this matter to meet both parties satisfaction. We apologize for any inconvenience this may have caused Mr. ****** and we appreciate his efforts to work with us directly to resolve this matter. Should Mr. ****** have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Initial Consumer Rebuttal /* (2000, 7, 2014/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) They said they will remove the block on my credit card. Thank you.

5/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There have been at least two unauthorized charges to my *************** credit card made by "Vesta **** Prepaid, XXX-XXX-XXXX OR". One on 09/28/2013 for $23.94 and one on 03/11/2011 for $59.86.

Desired Settlement: I want this money to be refunded to me and I want assurances that there will be no more unauthorized charges in the future.

Business Response: Initial Business Response /* (1000, 6, 2014/04/30) */ BBB Complaint No. ******** - ******* To Whom It May Concern: This response is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Ms. ******* and we were able to explain the charges she has accrued to her account and Vesta's role in those charges to her mobile device. We apologize for any inconvenience and or confusion this may have caused Ms. ******* and we appreciate her efforts to work with us directly to resolve this matter. Should Ms. ******* have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am-5:00pm PST. Initial Consumer Rebuttal /* (2000, 8, 2014/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) A rep from Vesta Corp contacted me the day after I filed a complaint and had researched the case. He was able to provide several relevant details which helped to explain what had occurred. In this case Vesta not only handled the transaction to recharge my Go Phone, but also did transactions for an old ***'******-purchased calling card refill. That lead to my confusion and belief I had unauthorized charges. Anyway, it all made sense and seems to be in order. I would never have gotten a satisfactory answer or any helpful information going through the Vesta or **** customer service channels available to the general public. With BBB as intermediary, I think Vesta took my complaint seriously, researched the problem and contacted me promptly. So I applaud BBB for helping us little guys get some respect. Thanks

4/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: VESTA AT TPORTLAND OR US has taken money out of my checking account we do not own a go phone nor have we ever there are 19 charges taken out in a matter of a couple of hours filed fraud complaint with our bank tried calling the number was hung up on 4 times they will not speak to us to resolve the issue they are stealing our money and will do nothing to help us there are numerous reports on line on how they have done this to so many people how can this not be stopped ... We don't know what to do ...

Desired Settlement: DesiredSettlementID: Refund we want our money credited back into our account and we want to know how they got our information

Business Response: Initial Business Response /* (1000, 5, 2014/04/09) */ BBB Complaint No. ******** - ***** ****** To Whom It May Concern: This letter is in regards to the above referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Mr. ****** regarding his matter and are awaiting a call back. Should Mr. ****** choose to contact Vesta or have any questions or concerns, he may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm

4/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: had dispute with********* could not use my cc with **** because of dispute with ******** of 40 dollars I paid vesta the 40 dollars plus 5 dollars in bank charges and asked vesta if my cc would be ok now to use on my payments they said yes the block is off now tried to use cc again could not nor any other forms of payment except cash I did talk to ****** ******* Executive Response Office of the President/CEO Desk: XXX-XXX-XXXX ext. XXXXXXX ******** - The First Nationwide 4G Network and all of this is taken care of ******** will issue me a refund but vesta is not allowing me to use my cc at all I had to drive 50 miles today to pay my at&t bill today in cash because of vesta

Desired Settlement: clear my acct so I can use my cc again

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ BBB Complaint No. ******** - ****** ********* This letter is in response to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Mr. ********* directly regarding his account issues and we were able to resolve this matter to meet both parties satisfaction. We apologize for any inconvenience this may have caused Mr. ********* and we appreciate him working with us directly to resolve this matter. Should Mr. ********* have any questions or concerns, he may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am-5:00pm PST. Initial Consumer Rebuttal /* (2000, 7, 2014/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) talked to them it is being taken care of

3/31/2014 Billing/Collection Issues
3/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On January 22 nd a charge was made to my ***********account by vesta (using a debit card)and on the 23 a double charge occurred ,that money was not refunded when I spoke to someone in the accounts dept they told me there was no transaction record of it these two transactions caused my account to be overdrawn by 47$ dollars (after the bank fee)the fact that my bank was able to point this error out and resolve it ,and ******* does nothing except tell me to send them a fax of the transaction in my account is infuriating.another the instance occurred where I made an electronic check out to refill the account ,the account info I was sure was given correctly at the end of my transaction i was made aware that the electronic check process went thru successfully and I made sure funds stayed on the account so when the money was retrieved everything would be fine ,apparently there was a error because I Received a call saying there was an issue with my payment I didn't understand Why because the last four digits of my account matched the info of my account and the info given,but there was obviously an area and it caused the turnout of a denied check ,this was clearly an area but mobile was adamant on me paying the amount 36.60 it was then reduced to 24.16.after all of that i am very upset and i would like a refund.i was also told by a supervisor the accounting info matched the info of a failed check of Nov. ,thus could've been handled better its obvious observance shows this was an error and i should've had to pay the amount paid to restore my service because Of a return check fee.again with the bank that the check was supposed to be processed from says there is no record of a transaction from mobile. Account_Number: XXX-XXX-XXXX

Desired Settlement: I want vesta to debit the funds from those transaction back to the checking account each tranaction was processed from. Ive spent time after time communicating with vesta ,I went thru******** first and then I had to go thru another department before I was transferred directly to vesta and then waited on hold for a long period of time .

Business Response: Initial Business Response /* (1000, 6, 2014/02/27) */ BBB Complaint No. ******** - ********* ******** To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Ms. ******** and have been able to resolve this complaint to meet both parties satisfaction. We apologize for any inconvenience this may have caused Ms. ********. We appreciate Ms. ********'s willingness to resolve this matter with us directly. Should Ms. ******** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursday 7am-5pm PST.

2/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I currently have***************** as my cell phone carrier. Ever since March 2013 I have been unable to pay my cell phone bill online or through the phone. I have tried calling the 800 # provided several times and can never reach anyone. On Feb 11th 2014 I decided to try again and this I actually spoke to a ******* (XXXX) who told me I was not able to make a payment because on Feb 27th 2013 at 11:03am ****** was paid to my cell phone which ends in **** and then at 11:14am $59.85 from the same credit card was paid to a cell phone ending in ***** The credit card is not mine. Vesta will not tell me the name of the cardholder they only tell me 'No' when I guess someone's name like mine, my fiances etc. I do no that the card ends in **** which is not a card either one of owns. Anyways a few days after feb 27th 2013 the card holder contacted there bank and had the payment reversed and taken back from Vesta. Because of this Vesta is saying I owe them $60 before they will let me pay my phone bill online again. I don't understand how Vesta can hold me responsible for a payment to another account from a card that is not mine! I asked for proof that Iowed this and that the payment was made from mine or my boyfriends credit card and they refuse to show me anything but are demanding that I pay it. Also their representtives are very rude and refuse to transfer you to a supervisor. Worst customer service company I have EVER dealt with. I just want the $60 taken off my acct and applied to whoever the card holder is.

Desired Settlement: I want the negative $60 taken of of my acct so that I am able to pay my bill online. Of course since they messed up my acct so bad and are trying to get me to pay a bill that is not mine maybe I don't. I don't know if I trust Vesta with my credit information. I also want all of the service fees ******* has charged me for paying in the store every month to be refunded or credited to my acct for the inconvience of their incompetent company.

Business Response: Initial Business Response /* (1000, 5, 2014/02/24) */ BBB Complaint No. ******** - **** ***** To Whom It May Concern, This response is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with the owner of the mobile device directly (name not listed on BBB complaint) regarding his account issues and we were able to resolve this matter to meet both parties satisfaction. We apologize for any inconvenience this may have caused him or Ms. ***** and we appreciate both of their efforts to work with us directly to resolve this matter. Should either have any additional questions or concerns, they may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Final Consumer Response /* (2000, 7, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a phone call from Vesta Corp the other day and a message was left stating they have removed the $60 negative charge to my acct and said I am now able to pay my phone bill over the phone or online. I have not tried to make a payment yet so I don't know if it is really going to work but I am hoping it does. If not I will be re-opening this case.

2/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 12/7/2013 "VESTA T-MOBILE XXX-XXX-XXXX OR $76.21 I do not know Vesta. I have never had a T-mobile account or phone. I have never had a prepaid phone. An internet search has verified for me that this company has done this to many people. This looks like fraud, to me.

Desired Settlement: Immediate removal of the charge, permanent removal of any of my data from their records, an apology, and a complete explanation as to how they got my credit card number.

Business Response: Initial Business Response /* (1000, 6, 2014/01/22) */ BBB Complaint No. ******** - ***** ******** To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact *** ******** twice via the phone number she provided and are still awaiting a response to obtain more information regarding the issue she brought to the BBB's attention. We would appreciate any efforts from *** ******** to work with us directly. Should she choose to contact Vesta, she may do so by calling me at (XXX) XXX-XXXX Monday, Wednesday and Thursday PST. Final Consumer Response /* (4200, 15, 2014/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for responding responsibly. However, as I said already, not one single person has told me "what" information they needed. Just repeating ten times that you need information from me, does not tell me what that information is. As far as the credit card number goes, I am choosing to let the bank deal with you on that. It is also ludicrous that you cannot identify a transaction when you have the date and amount. I worked as a programmer for a bank holding company for ten years, so I know a thing or two. But let us get to the meat of the matter: MANY people have the same complaint as I do: being charged for a service we never had. In the other cases that you, Vesta, reconciled, you must have learned how it came about that you had the credit card number of a person who is/was not a client of you or your client (in this case, ********.) So tell me ... what did you learn about these other charges? How might you have gotten my credit card number to begin with? THIS is the issue. $ is NOT the issue. And I will not stop until I get an answer, even if that means going to the FBI. Final Business Response /* (4000, 18, 2014/02/12) */ BBB Complaint No. ******** - ***** ******** To Whom It May Concern, This response is in regard to the above-referenced case number. We appreciate the continued opportunity to resolve to this matter and respond to consumer questions. We understand that Ms. ******** has contacted her bank. We look forward to working with her bank to investigate and resolve any unauthorized charge. To address Vesta's ability to locate the transaction based on the limited information provided by Ms. ********, Vesta processes tens of thousands of transactions every day. Unfortunately, the date and amount alone will not sufficiently narrow down a search for a specific transaction. However, the card and/or bank account number will allow us to find the transaction (and any other transactions in our system which used that payment information). To address Ms. ********'s concerns about how her credit card was used, it is likely that at some time prior to the Vesta transaction her credit card (and possibly other personal) information may have been compromised when she used that credit card with another merchant. This could have been an online, telephone or physical store merchant who did not have a secure payment system. A hacker or other fraudster who accessed that payment system then took that information and either used it themselves or sold it to someone else to use. It appears that one use was in Vesta's online or telephone channels to make a purchase for a ******** prepaid wireless account. We would strongly suggest that Ms. ******** work with her bank to understand how her credit card information can be compromised and possibly to receive a new credit card. Consumer questions are common when a merchant processes a large volume of transactions. Vesta investigates each question and tries to resolve it, and has a A+ rating with the Better Business Bureau. Should there be any additional questions or concerns, Ms. ******** may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursday 7am-5pm PST.

2/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Vesta has a dispute with my ************* account. On that basis they have locked all transactions with me for my***** account

Desired Settlement: There has been no resolution. I am unable to use my valid credit card with my valid***** prepaid phone account.

Business Response: Initial Business Response /* (1000, 5, 2014/02/12) */ BBB Complaint No. ******** - ******* ******** To Whom It May Concern, This response is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with Ms. ******** directly regarding her account issues and we were able to resolve this matter to meet both parties satisfaction. We apologize for any inconvenience this may have caused Ms. ******** and we appreciate her efforts to work with us directly to resolve this matter. Should Ms. ******** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Final Consumer Response /* (2000, 8, 2014/02/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My original issue was brought about when I disputed a double charge for my service. When my bank deemed the charge unauthorized and issued a charge back my ****** ****** service was suspended for "fraudulent" activity. I called ****** ****** and was directed to Vesta Corporation to unlock my account. My first call was 12-23-13, I left 2 messages asking for a call back. They were non responsive so I called again on 12-26-13. On the 26th I was rudely informed the method for disputing the charge was fraudulent but they would reconnect my services after a 24 hour waiting period. It is now 12-30-13 and I still have no service. They expect me to pay for a service I have no access to. I am also continuing to contact Vesta Corporation to restore my service but there isn't a single number for the company that reaches a real person. The one person I actually contacted on 12-30 said there was nothing they could do and forwarded me back to ****** ******* who then forwarded me back to Vesta. Where again no one answers the phone.

Desired Settlement: I would like my service restored as promised as well as compensation for the time I have been paying for a service I cannot use.

Business Response: Initial Business Response /* (1000, 5, 2014/01/16) */ BBB Complaint No. ******** - ****** ****** To Whom This May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ****** directly and have resolved this matter to meet both parties satisfaction. We apologize for any inconvenience this issue may have caused. We appreciate *** ******'s willingness to resolve this matter with us directly. Should *** ****** have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

1/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I began a month to month pre paid cell phone account for my ******* account in Houston, Texas in March of 2013, It was not explained to me that upon a monthly bank debit there would be no refund if the entire 30 days of use did not occur. I closed my association with ******* today 1/4/2014 due to customer service disputes that remained unresolved. I found out this evening that vesta corp. would have to refund the balance of the 25 day period that remains unused. After several hours on the phone between ******* and Vesta, I was told that Vesta refuses to refund my money for the unused time period remaining in the prepaid plan. It was never explained to me that an unused portion of a prepaid plan would not be refunded to me. I feel that this is fraudulent action taken by the Vesta Corp. as well as the ******* Corp. and intend to write letters of complaint to the Federal Trade Commission, State of Texas Consumer Fraud Division and the Better Business Bureau. Thank You for your time and consideration.

Desired Settlement: Refund of $45.94.

Business Response: Initial Business Response /* (1000, 5, 2014/01/16) */ BBB Complaint No. ******** - ***** ******* To Whom It May Concern: This letter is in regards to the above referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact *** ******* regarding her matter and are awaiting a call back. Should *** ******* choose to contact Vesta or have any questions or concerns, she may contact me directly at (XXX) XXX-XXXX Monday, Wednesday and Thursdays 7:00am - 5:00pm

1/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Erroneous pending charge to my ******** in the amount of $75.90 and authorized at VESTA *T-MOBILE on 01/13/2014 6:40:35 PM EST.

Desired Settlement: Working with ********** to decline the charge. Vesta T-Mobile can contact me via email to gather details and bring charges against whomever used my credit card information.

Business Response: Initial Business Response /* (1000, 5, 2014/01/22) */ BBB Complaint No. ******** - ******* ****** To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact via email with *** ****** regarding the charge to his account. Unfortunately with the information *** ****** has provided in the emails, we have been unable to move forward with the proper procedure to track down the charge in question. We offered to speak with *** ****** directly on the phone to obtain any additional information and so far we have not received a contact number to do so. *** ****** stated taking another route to resolve this matter as well and we are waiting for the next step. We do apologize for any inconvenience this may have cause *** ******. We do appreciate *** ******'s cooperation and willingness to resolve this matter with us directly. Should *** ****** have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursday PST. Final Consumer Response /* (2000, 7, 2014/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisified that the company made an effort to contact me directly. However, I would expect them to be able to find the exact erroneous transaction when provided the last 4-digits of the credit card, the name of the payee, and an exact date/time of the transaction.

1/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A wireless hotspot was purchased from *************. It was defective and was immediately returned to ******. ****** failed to refund the purchase price, leading to a charge back performed by ***** **** to recover the purchase price. Immediately after the charge back, Vesta, a company involved in payment processing for ******, put a block on my credit card, preventing me from using the card to pay for cellular accounts at ****** and elsewhere. Several times I contacted Vesta and explained the situation to them, however, they refuse to remove the block until the charge back funds are paid again to ******. I asked Vesta to provide proof that ****** was owed anything, especially since I have supplied proof that the device was returned to ****** and ****** itself is unable to provide proof that they refunded the money. ***** bank also confirms that no refund was received from ****** and worse, ****** has not responded to *****'s request for explanation, which is why the charge back was performed in the first place. All of this was explained to Vesta, but they refuse to remove the block. They go further to say that the manner of the charge back performed by ***** leads them to believe there is fraud. Both I and ***** have explained to them that there is no fraud. Vesta also says that because ***** retired my old card number and replaced it with a new one that this too implies fraud. This is a normal business practice at ***** and does not mean anything. I have held the same accounts at ***** for more than 30 years and have been using them to pay ****** for the past 10 years. There is no justification for Vesta's claim of fraud. They are unwilling to listen to reason, unwilling to substantiate their claim, and unwilling to resolve the problem, hence this complaint to the Better Business Bureau.

Desired Settlement: Remove the block on my credit card so that I can resume paying for my cell phone by means of my credit card, as I have been doing for 10 years up to the current incident with ******.

Business Response: Initial Business Response /* (1000, 5, 2013/12/26) */ BBB Complaint No. XXXXXXXX - ** **** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. This is an unfortunate circumstance that seems to be an issue between *** **** and his provider, ****** ******* Vesta is a third party payment processor for ****** ******* When *** **** returned his defective device, Vesta was not nor has been notified that it was returned, therefore we can only go off of the information ****** ****** has given us in which the chargeback was placed and repayment is expected to clear all issues with the accounts. We do apologize for any inconvenience this may have caused *** **** and we appreciate his efforts in working with us directly to resolve this matter. Should *** **** have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Final Consumer Response /* (2000, 11, 2014/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business responded by email that they will remove the restriction as requested. This will resolve the matter. Final Business Response /* (4000, 9, 2014/01/16) */ BBB Complaint No. 22417966 - ****** **** This response is in regards to the above reference case number. After an internal investigation, Vesta has decided upon the next step to resolve this issue with *** ****. We have attempted to contact *** **** and are awaiting a response from him in order to move forward. Should there be any other questions or concerns, *** **** may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

12/31/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After checking my checking account this morning I noticed an autorized charge from SW Garden Vesta in the amount of 55.00, I googled their name and found them on the Ripoff report with many other people stating this had also happened to them. When I've tried to all both of the numbers I have found for them, the number just rings and rings and has a message stating their reps are assisting other customers. In my opinion, this company should be shut down due the multitude of complaints.

Desired Settlement: I expect my 55.00 to be returned.

Business Response: Initial Business Response /* (1000, 5, 2013/12/05) */ BBB Case No. 22415601 - ******* ****** To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact *** ****** through the email address and phone number listed on this complaint and are still awaiting a response. We would appreciate any efforts from *** ****** to work with us directly. Should she choose to contact Vesta, she may do so by calling me at (XXX) XXX-XXXX Monday, Wednesday and Thursday PST.

12/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: First off, ive been with***************** for over 2 years and its very sad our relationship has to end this way. On oct 2 of 2013, I went on my phone online to pay my bill. On the site it said order couldnt be processed but upon checking my bank account, $66.19 had infact been taken out by vesta/*******. I called *******, went into their store and gave them my bank statement showing the transaction and I was told theyll be faxing this to vesta who deals with all their financial transactions. My service was turned on for e few days while they "investigate what happened" A few days later my phone is off again and when I called vesta, the nightmare truly began. I spoke with a "supervisor" named ***** and this guy actually hung up on me TWICE after me trying to explain my story to him and ask if they ever got my bank statement. He actually lied and said my bank had the payment on hold and it will be in my account in 1-3 business days which my bank confirmed was a lie,and he never addressed any of my issues or concerns (none of the reps did) and would only say in a robotic tone im sorry. But we didnt recieve your payment have a nice day and hung up in my face. At this point im definitely ready to take legal action against *******, vesta, and ***** who represents these companies. I clearly paid for my service and didnt get it so I want my money back and will no longer do business with ******* due to this happening. If your customer provided you with all the info you asked for to verify the payment you should be reimbursing the customer, not ignoring them and taking their money like its no big deal, especially when your customer was loyal to you. It disgusts me how horrible their customer service is, and how they have a+ rating is beyond my understanding. The way they treat customers it made me feel as if this place isnt even legitimate, and I fear my financial info is out there for them to use freely which is why im also changing my banking info. I dont trust vesta or ******* at all after this.

Desired Settlement: I just want my 66.19 refunded, or I will be seeking legal action at higher price. Its that serious.

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ BBB Complaint No. XXXXXXXX - ** ****** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact *** ****** directly regarding her concerns and have been unsuccessful in reaching her thus far. This was a technical issue involving financial institutions and her concern has now been resolved. Additionally, we do apologize for the service she felt she received when attempting to speak with a Vesta representative. We apologize for any inconvenience they may have cause *** ******. Should *** ****** have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursday 7:00am - 5:00pm PST. Final Consumer Response /* (3000, 7, 2013/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The service I "felt" I recieved was unprofessionial on every level and whoever runs this place definitely needs to retrain employees on how to properly handle situations like what happened to me. Yea I got my money back but this is still an ugly scar to me how the same supervisor ***** hung up on me TWICE. Clearly they must not record the conversations because the way I was treated, any other customer wouldve done exactly what I did and beyond. Please train your people better. Oh and one more thing: if you tried to call me at my cricket number thats genius because you all cut my service off and I had to go to another company. Bless the souls of vesta.

12/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 10-9-13 a duplicate payment in the amount of $26.75 was billed on our ******** card for the normal monthly payment for one of our cell phones with ****** ****** (XXX-XXX-XXXX). Once we received our bill and found this duplicate charge we disputed with ******** who subsequently recovered the duplicate charge as a billing error. On 11-04-13 this phone account was suspended. Vesta and ****** ****** refused the already paid for service. In several calls with ****** ****** and Vesta, they advised it would be necessary to return the duplicated payment and then to call back ****** ****** to claim a refund. We refused as the correct payment had been made and the duplicate had already been returned and credited to our card. After a filing complaint with the BBB about ****** ******* the phone was returned to service by their Executive Services Dept. and we were given 1 month service as no charge to account for the 1 week lapse in service. I advised the BBB at on 11-16-13 that the issue had been resolved as I was assured that it had been and it appeared to be so. On 11-25-13 our second telephone number (XXX) XXX-XXXX, had service suspended which is prepaid monthly with the same credit card. ****** ****** customer service advised my wife that this was due to the original dispute that we were told by ****** had been resolved. I again contacted the Executive Services Dept. with ****** on 11-27-13. They reviewed the account and advised there was a hold on the credit card. They would research and advise us on the resolution. On follow-up with them on 12-02-13 they explained that the original issue had not been in fact resolved. ****** had merely activated the phone and given us paid service. I was told that Vesta had placed a hold on our credit card not permitting processing which prevented processing our payment for this phone and would do so on the original phone when it was time to charge for that monthly service. They had stated that Vesta was refusing to release the card for processing of our payment. They (Vesta) is again seeking return of the over-payment. I was advised the ****** ********* ******* ***** was were escalating the dispute to get the card released as there was no reason for Vesta's actions. They were hopeful to have the card released by end of business 12-02-13 and phone service restored. As of end of business 12-03-13 we are still without phone service for my wife's telephone due to Vesta refusal to resolve the issue.

Desired Settlement: Vesta to release our credit card for processing of our monthly payments to *************. Return of our telephone service.

12/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Vesta had charged me an unauthorized $32.10 since December 2012 each month. I thought this is from ******** and contacted them. ******** confirmed that I don't have any account or other service from them as stated below: ********** uses a third party company by the name of Vesta to process our payments for prepaid accounts. As such, ******** would advise *** ******* to contact Vesta at XXX-XXX-XXXX for further payment dispute. FILED ELECTRONICALLY Bureau Services Consultant Better Business Bureau of Your File No. XXXXXXXX"

Desired Settlement: Full refund of all the unauthorized charges since December 2012.

Business Response: Initial Business Response /* (1000, 5, 2013/11/21) */ BBB Case No. ******** - ******* ******* To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact *** ******* twice through the information provided on this complaint and have been unsuccessful in reaching him thus far. We would appreciate any efforts from *** ******* to work with us directly. Should he choose to contact Vesta, he may do so by calling me at (XXX) XXX-XXXX Monday, Wednesday and Thursday PST.

12/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A few months back I made a payment online for service and the payment bounced. I take full responsibility for that. However, it seems the payment went through again a week later, and again bounced. I was told by ******* that the payment would be presented to the bank twice, and thats what happened. Phone service was interrupted and I received a voice message that service would be restored when I paid the 54.00 plus the returned check charge of 25.00. I made several attempts to call vesta and try to pay the amount, only to be told that they could not find my account. Since they could not find my account they could not take my money. About two weeks go by and still I am unable to pay. About a month goes by and I see the charges for the original amount and the bounced check charge again charged to my checking account. Its paid, so I figure it is over. A few days later, I see the charges again. I did not have enough in my account, so naturally it bounced. I immediayely call to dispute this. I am told I made TWO payments a few days apart, and they both bounced. This is an issue because I never made 2 payments. I try telling them this. After many calls I spoke with someone who told me the account was paid and up to date and I was all set. That was a supervisor on Sept 11th. Fast forward almost a month- 10/31 I look at my account and I see the charges- again. I have no money in my account, so of course it bounced. I called as soon as I saw the charges. The person on the other end of the phone refused any kind of help. She refused to give me the name of a supervisor, and when I started asking questions about the location and phone number of the corporate headquarters, she hung up on me. I check my account again this morning, because I have direct deposit, and guess what- there is ANOTHER set of charges. Twice in two days. They didn't even give it time for the first set to be returned before they were charging me again. So now they are going to get 79.00 they do not deserve. I called the corporate main number. I told the gentleman what happened. He tells me he is transferring me directly to a supervisor that can take care of the issue. He transfers me to a supervisor- in a different deaprtment. This supervisor drops me in a queue. get an agent and ask for a supervisor. I have to explain my issue for the third timenow. She tells me she is going to transfer me to a supervisor. The phone rings again and a gentleman answers. I ask him if he is a supervisor. He tells me no, I was transferred to the front desk. Again I am dropped into a queue. Meanwhile, I have been on the phone 30+ minutes, have spoken to 4 people so far, and I am no further than I was before I called. There is no resolution with this company. Their billing practice is shady and should be illegal- if it isn't already. I have requested many times that the call be pulled so they could hear what I was told and we resolve the issue, but they don't seem interested in that one bit.

Desired Settlement: I want the 79.00 credited back to my account and I want the company to pay the 64.00 in overdraft charges I incurred after believing the supervisor when she stated the account was all paid up and the issue was cleared.

Business Response: Initial Business Response /* (1000, 5, 2013/11/13) */ BBB Case No. XXXXXXXX - ** *********** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in contact with *** *********** and are currently awaiting appropriate documentation from her to review the issue. We do apologize for any inconvenience this may have caused *** ***********. We appreciate her efforts in working with us directly to resolve this matter. ****** *** *********** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

11/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Vesta AT&T Pre Paid Card took $103.44 Out of my Checking account unauthorized (3) Times.They gave me the run around for months. I googled them and found out they do this to many people. I have never used their services. I have had a account with ******* for over 10 years. When I finally got a hold of them they told me they only go back 90 days. Bylaw they have to keep their records for 3 years. They stole this money from me. I would like ir back $310.32. They took the money out through my Debit Card.Please help.Thank you!******** ****

Desired Settlement: DesiredSettlementID: Refund I would like them to mail me a check for $310.32. The amount stolen from me.Thank you,Y.C

Business Response: Initial Business Response /* (1000, 7, 2013/11/04) */ BBB Case No. XXXXXXXX - ** **** To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in touch with *** **** and have resolved this matter to meet both parties satisfaction. We do apologize for any inconvenience this may have caused. We appreciate *** ****'s cooperation and willingness to resolve this matter with us directly. Should *** **** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Final Consumer Response /* (2000, 10, 2013/11/20) */ From:***** **** (mailto:***********@gmail.com) Sent: Tuesday, November 19, 2013 12:49 PM To: complaints Subject: Case ID: XXXXXXXX / Resolution BBB, I spoke to ***** on Friday. ****** said he would credit me the total amount due. If I don't receive it I'll give you a call. Thank you for all your help. =) Best, **** **** XXX-XXX-XXXX

11/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There was a payment to my account that i did not authorize, when trying to explain my issue to the person on the phone, i.d number ****, they basically called me a lier. They told me that i am still responsible for the over charge that someone made, i have had this ******* service since march and never had an issue untill this month, when explaining the issue to the customer service person, they did not help me at all!!!!!!

Desired Settlement: I want them to remove the surcharge off my account that was not my issue, because i do not know the person who made the payment, and i think they should pay me something for their ignorance and calling me a lier

Business Response: Initial Business Response /* (1000, 5, 2013/10/31) */ BBB Case No. ******** - ******** ******* To Whom It May Concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact *** ******* through the phone number listed with her account that she has concerns about. A gentleman knowing *** ******* answered and refused to assist us in speaking with *** ******* directly. We have been unsuccessful in reaching her. We would appreciate any efforts from *** ******* to work with us directly. Should she choose to contact Vesta, she may do so by calling me at (XXX) XXX-XXXX Monday, Wednesday and Thursday PST.

11/7/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was sent a bogus collections notice for a payment that is not owed to ******** The company has been calling my ******* cell phone # every day threatening to cut off my service. When I called them, they said that the payment that I made in the store applied to the next month and that I still owed for the current month along with a fee for non payment. ******* representative has confirmed that my account is in good standing and nothing is owed.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the collection agency to be investigated and any ding on my credit report to be removed.

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ BBB Complaint No. 22411035 - ******* **** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact *** **** by phone regarding the collection calls she received from Vesta. Based on our records, *** **** originally made a payment to Vesta via electronic check for her September 2013 bill and the bank account did not have sufficient funds. *** **** then went to a retail store and made a payment which was not applied to that outstanding amount. Instead, the retail store mistakenly applied that payment to her October 2013 bill. Therefore, she still has an outstanding debt to Vesta for her September 2013 bill. We are awaiting communication from *** **** so that we can promptly resolve this to both parties' satisfaction. We do apologize for any inconvenience or confusion this may have caused *** ****. We would appreciate her efforts in working with us directly to resolve this matter. Should *** **** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

11/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Real time money freezes, money holds, unflexible dealings and issue with address requirements not explained or outlined in company proceedures and requirements listed online and before debiting bank accounts, staff members were basing decision to freeze money on non current information that was not updated on their back end.

Desired Settlement: Any available resolution, and aid in preventing these mix ups occuring again

Business Response: Initial Business Response /* (1000, 5, 2013/10/21) */ BBB Complaint No. XXXXXXXX - ** ******* To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond this complaint. We have attempted to contact the consumer via the email address provided on the BBB complaint for more information. We are still awaiting a return call or email to discuss these concerns. We apologize for any inconvenience this may have caused. We would appreciate the consumer's cooperation so that we may directly resolve this matter. Should the consumer decide to contact us, please contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursday 7am - 5pm PST.

11/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There is a repeated debit from my checking account for Vesta. I have never authorized such a withdrawal. Upon attempt to reach customer service for them to substantiate the charges, I found that no live person was accessible, only a robo operator form which you had to already have a name and extension. Very fraudulent sounding to me, an average consumer.

Desired Settlement: I want to know what the charges are for. If that evidence cannot be given to me, I want the charges STOPPED and the previous withdrawals returned to me.

Business Response: Initial Business Response /* (1000, 5, 2013/10/21) */ BBB Complaint No. ******** - ******* ******** To Whom It May Concern: This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact with *** ******** directly for more information regarding her concerns brought the BBB's attention. We were informed that *** ******** would no longer need our assistance with this matter. To clarify activity *** ******** has seen on her bank account, Vesta is a third-party payment processor on behalf of telecommunication companies such as ******** her mobile carrier. We do apologize for any inconvenience or confusion that may have caused *** ********. We appreciate her efforts in working with us directly to resolve this matter. Should *** ******** have any additional questions or concerns, she may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: MY ******** ACCOUNT (XXX-XXX-XXXX) WAS BLOCKED FROM A TRANSACTION THAT OCCURRED IN JUNE '13. SINCE THAT TIME, NO CORRESPONDENCE HAD BEEN PROVIDED TO INDICATE THERE WAS A DISPUTE WITH BILLING, HENCE, MY ACCOUNT WAS SUSPENDED WITHOUT DUE PROCESS. AFTER SEVERAL ATTEMPTS TO CONTACT THEM THROUGH SERVICE REP TRANSFER AND TRACKING VESTA DOWN THROUGH THE INTERNET, I SUCCESSFULLY CLEARED MY ACCOUNT SUSPENSION COMPLETE WITH A CONFIRMATION NUMBER AND THEN WAS TRANSFERRED TO ANOTHER SERVICE REP TO MAKE A REGULAR PAYMENT. THE PAYMENT WAS STILL DENIED AS THE HOLD ON THE ACCOUNT REMAINED. IT TOOK ANOTHER SEVERAL CALLS TO THEIR 'CUSTOMER SERVICE' NUMBER TO FINALLY SPEAK WITH A VESTA SERVICE REP. AFTER A 10 MINUTE WAIT THEY INDICATED THE ACCOUNT WAS CLEAR, YET IN REALITY THE MATTER WAS NOT CLEARED. I OFFERED THE CONFIRMATION NUMBER (tmXXXXXXXX) i REQUESTED TO WHICH THE SERVICE REP WASN'T INTERESTED IN. UPON PRESSING TO CLEAR THE MATTER, THE SERVICE REP SAID TO 'GIVE THE PAYMENT CENTER ANOTHER TRY'. AFTER DEALING WITH THIS MATTER FOR OVER 4 HOURS, MOSTLY WAITING TO SPEAK WITH SOMEONE, I WAS ABLE TO FINALLY MAKE A PAYMENT ON MY ACCOUNT. THIS 'SERVICE' IS A GROSS DERELICTION OF OPERATIONS WITH TOO MUCH CONTROL OVER PEOPLE'S ACCOUNTS WITHOUT A SENSE OF ACCOUNTABILITY OR RESPONSIBILITY.

Desired Settlement: For my time and grief, it is entirely fair to receive 1 month of free service on my ******** cell phone Pay-As-You-Go account as compensation for the lack of service this company is entrusted to provide in any reasonable expectation.

Business Response: Initial Business Response /* (1000, 5, 2013/10/17) */ BBB Case No. XXXXXXXX - ** ****** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. It appears that *** ****** attempted to purchase a refill through an unauthorized fraudulent reseller. The fraudulent reseller used a stolen payment device to refill the account. When the fraud was detected by Vesta, the payment transaction and the associated refill were voided and therefore *** ****** was no longer entitled to service for his phone. We very much appreciate the steps taken by *** ****** to re-activate his service. It is not a simple process to investigate and determine the cause of the service interruption and, once the fraud has been resolved, to ensure that all service blocks are removed and that active account status is restored. Unfortunately, this is a risk which must be assumed by a consumer when he or she chooses to make purchases from unauthorized resellers. We hope that *** ****** will choose only authorized refill channels in the future to avoid the risk of service interruption and the time and money spent to correct it. We do apologize for any inconvenience this may have caused *** ****** and we appreciate his efforts in working with us directly to resolve this matter. Should *** ****** have any additional questions or concerns, he may contact me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

10/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Prev BBB# XXXXXXXX On 4/21/13, I went online to check my bank account & found a big surprise. On 4/10/13, 12:20 a.m., Vesta ******** ***** had deducted $100 from my account. I don't use autopay, my account is $30 a month, next due date 5/3/13. $100 was not credited to my *** account. After over hour on phone with 4-5 people, *** in Unauthorized Deductions asked if I was familiar with phone number ending in ***** I said, Yes, it belongs to ***** ******** She said that was correct & $100 had been credited to his phone, asked me if I had authorized it. I said I did not & had not made a payment on his phone since late 2011, since he left owing me over $400. She could see a payment using that card in September 2011. I helped him by paying his phone, storage, etc., & he was to do work at my house; he did not have card number or PIN. She said *** rep had probably asked if he wanted to use credit card he had used previously (over a year before). *** put a block on that card. My ***** ****** **** had recently been bought by ********** ******** On my way to bank Monday, I got mail from all week, as I was in too much pain to pick it up. Mail contained a new debit card from ****** Bank had me fill out a fraud form, cancelled old card. I had already typed up incident. I went to Klamath County Sheriff's office, gave ******* ***** my typed info, fraud report from bank & page with $100 charge on it. He said they submit papers to D.A. & D.A. would contact me & decide whether to proceed. He said give bank case number (I did from there by phone) & bank should return money to my account. Case number is XX-XXX. As of 8/5/13, papers had not been sent to D.A. On speaking with ****** **** from *** on 8/29/18, he said the complaint should go to Vesta (not ********* as they are the ones who take the money and are refusing to take the charge off my account, and it would have been their rep who suggested using my credit card.

Desired Settlement: The bank has cleared me of any wrongdoing. I filed fraud charges with bank and sheriff. I want this $100 charge removed and I want to be able to use my debit card to pay my account, rather than have to buy a ******** card every month. This charge was only made because their rep asked if the person wanted to use the credit card that was previously used OVER A YEAR BEFORE.

Business Response: Initial Business Response /* (1000, 5, 2013/09/11) */ BBB Case No. ******** - ******* ******* To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ******* directly for more information and have been able to resolve her concern brought to the BBB's attention. We apologize for any inconvenience this may have caused. We appreciate *** *******'a willingness to resolve this matter with us directly. Should *** ******* have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Final Consumer Response /* (3000, 12, 2013/10/04) */ This complaint has only been partially resolved. I am able to order minutes using my debit card over the phone, but I am not able to pay online, which was part of my complaint. When I say I want to refill using my debit card, it keeps taking me back to the login page. Final Business Response /* (4000, 14, 2013/10/14) */ BBB Case No. XXXXXXXX - ** ******* To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ******* directly for more information regarding the second concern brought to the BBB's attention and have explained to *** ******* it is most likely a technical issue she is dealing with. We mentioned to *** ******* if the problem continues to please contact customer service for guidance on where to proceed as this is not a Vesta related issue. *** ******* has been cooperative in this matter. We apologize for any inconvenience this may have caused. We appreciate *** *******'s willingness to resolve this matter with us directly. Should *** ******* have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

10/14/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On three different occasions, I have called to settle "dispute charges" into my account: ************ (Vesta DBA *************) which my credit card company placed incorrectly. Today, on September 16, I was contacted again because I put a charge into my account, which I did not make. I am concerned that they have an excess of money because my Credit Card company told me they have fixed the issue and returned any charges back to Vesta. Additionally, I didn't appreciate the lack of proper respect from the service provider. As someone who is in the other end of the phone, its inappropriate to make judgement over a customer who is having difficulty with payment.

Desired Settlement: a manager to contact me via email since I don't have telephone service.

Business Response: Initial Business Response /* (1000, 5, 2013/09/26) */ BBB Complaint No. ******** - ****** ****** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Mr. ****** via the email address he provided and had suggested we use for more information as well as a phone call to help resolve this complaint. We are still awaiting a return call or email to discuss his concerns. We apologize for any inconvenience this may have caused. We would appreciate *** ****** 's cooperation so that he may resolve this matter with us directly. Should *** ****** decide to contact us, he may reach me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST

9/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I noticed 2 charges for $54.17 one after the other 1)POINT-OF-SALE DEBIT - VESTA * ****** PORTLAND OR XXXXXXXXX 2)POINT-OF-SALE DEBIT - VESTA * ****** PORTLAND OR XXXXXXXXX These transactions were made on 08/27/2013 at apx 0530 in the morning. I was sleeping at this time, the only one in the home and I never authorized these charges. I looked this company up on-line and I'm appalled that they are still in business. There are mulitple pages of consumer sites with this same complaint. the charges are for minutes for a prepaid pay as you go cell phone. which I have never had. they braag on their site that they have an A+ BBB rating and by looking at their rating with the BBB they do with only 38 complaints. which by the way are what the mulitude of complaints on other consumer sites are. What this company is doing is criminal they are raiding peoples bank accounts. I went to my bank this am while sitting with the bank rep she phoned the number vesta gives to dispute charges it took 10 minutes before a woman ansered and identified herself as a supervisor and sje asked what she could help me with. I gave her my name and that I had, had 2 transactions from Vesta that I had not made. She started by saying."Have you contacted your bank to dispute these charges." I stated yes as a matter of fact I'm using the banks phone and i was sitting here with the bank rep now. She stated "Fine, i need your credit card number." I asked her to wait a moment so i could get the number. I then stated to Bank rep that she wanted my card number. The bank rep stated she had it and that she would speak to her. I handed the phone to the bank rep who stated her name and started to say something elses. The bank rep looked at me and said she just hung up on me. My bank rep went ahead and processed these as fraudulent transactions and they were faxed a copy. Bank rep stated they had 10 days to respond and after that they would redposit my money. I shbould not have to wait 10 days for my money because it was stolen. I really think you as the BBB should check into this company a little more with a simple search it is very clear this company is criminal in nature but hiding under a good reputation by the BBB. I live in missouri and this will be turned into ***** ****** ** Attorney General who is known to go after companies that scam or steal from missouri residents even big well known companies. He is investagating ********** and their consumer practices in the state of missouri.

Desired Settlement: My money returned immediatley and if not I should recieve interest on the money the stole. I do not have any bill with the exception of my house payment that is deducted without my approvel. I feel violated and very nervous that they can do this at any time. From reading complaints of other it does happen multiple times even afte changing cards. I want this company throughly investigated and fined for there practice of philfering bank accounts of people that have never approved these charges or have no reason to have these charges because they do not now or have ever had a prepay cell phone.

Business Response: Initial Business Response /* (1000, 5, 2013/09/12) */ BBB Case No. ******** - **** ****** To whom it may concern, This response is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have attempted to contact Ms. ****** via the phone number she provided for more information to help resolve this complaint and have been unsuccessful in reaching her thus far. Vesta is a third-party service provider on behalf of telecommunication companies such as ********* Vesta does not knowingly tolerate unauthorized activity and we use strict security and verification practices to prevent fraudulent transactions. However, with telephone and online payments there is always a risk of unauthorized usage of payment devices. Whenever there is a question regarding a transaction, Vesta's policy is to work with the individual and his or her bank to resolve the inquiry promptly. We again apologize for any inconvenience this may have caused. We would appreciate Ms. ******'s cooperation so that she may resolve this matter with us directly. Should Ms. ****** decide to contact us, she may reach me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

9/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I do not have ******* Account. $238.39 in fraudulent charges that were taken from my ***** Bank Account.

Desired Settlement: Reimbursement of $238.39 in fraudulent charges that were taken from my ***** Bank Account. Do not want to spend endless additional hours associated with this matter as well. Charges were not authorized, can be easily confirmed, and should be reimbursed.

Business Response: Initial Business Response /* (1000, 6, 2013/09/19) */ BBB Case No. ******** - **** ********* To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Mr. ****** directly for more information and have been able to resolve his concern brought to the BBB's attention and have been able to meet both parties satisfaction. We apologize for any inconvenience this may have caused. We appreciate Mr. ********* willingness to resolve this matter with us directly. Should Mr. ****** have any additional questions or concerns, he may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST. Final Consumer Response /* (2000, 8, 2013/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Funds refunded. Case closed in a satisfactory manner.

9/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased this phone from ****** and activated it within hours. no problems. I had setup Auto pay so I would not forget to pay the bill and have no service. After trying the Carrier's service for a few weeks, I found that they had inadequate coverage in the area where I most used the phone. I called the carrier and took them up on their 30 day money back guarantee. Again, no problems. Months went by and email notifications for lack of funds in my account to pay the service bill kept coming in but I didn't think anything of it since I cancelled my account 2-22-13. July 26, 2013, a charge for service of $32.39 is taken out of my bank account. I called Customer service and they said they did not get my payment but would look into the issue. I waited 2 weeks and the charge was finally on my bank statement, customer service still had not responded to my calls, so I called my bank August 8, 2013 and disputed the charge. Now, 8-26-13, I am faced with the fact that the billing company VESTA, refuses to process my payment to my new carrier ******* until I pay for the disputed charge for ****** mobile service.

Desired Settlement: I would have liked them to address this in a timely manner but since they gave me no other reasonable alternative but to pay cash in person 90 minutes away every month, I lost service last night and I had decided to change carriers yet again to avoid service interruption and loss of phone numbers. None of the 3 companies could or would help me in a timely manner. As for now, I just want them to clear up their inability to delete auto payment information after the account is closed.

Business Response: Initial Business Response /* (1000, 5, 2013/09/05) */ BBB Case No. ******** - ***** **** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in touch with Mr. **** and have resolved this matter to meet both parties satisfaction. We apologize for any inconvenience this may have caused. We appreciate Mr.****' cooperation and willingness to resolve this matter with us directly. If Mr. **** has any additional questions or concerns, he may reach me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

7/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On June 2 ******* took money from my account. (Unauthorized) I notified ******* and they credited the money back to my account on June 14th. I called Vesta and they are trying to say I owe *******. And that they have no word from ******* that this was taken care of. In the meantime, the company I use with my ******* account, shut off my phone because of Vesta. It's a free cell phone with********** Wireless. Because the companies did not notify each other, I lost use of phone and was stranded with no one to help me for hours. I am a senior citizen and it was quite tramatic.

Desired Settlement: I want Vesta to contact ******* and see that this was already taken care of, by *******, and turn my free phone back on.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/03) */ Re: BBB Case No. XXXXXXXX ** ****** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ****** directly for more information and have been able to resolve the concerns brought to the BBB's attention. *** ****** informed us that she would not need any other assistance in this matter. We again apologize for any inconvenience this may have caused. We appreciate *** ********* willingness to resolve this matter with us directly. Should *** ****** have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

7/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed order for Virgin mobile phone !0:30 am June 3rd - $422.00 Cancelled order 10:30 pm. Charge placed through Vesta - 2am June 4 appears on my bancard statement - Vesta Virgin Mobile Received phone 10:30 am June 4 Called Virgin got return address Returned June 4th Fed Express - Tracking number:XXXXXXXXXXX phone received and signed for 6/7 10 am No refund as of 7/1/2013 Called virgin 4 times re: case number XXXXXXXX. Each call - 6/14, 6/19/ 6/26, 7/1 I was told vesta would process with 48 hours. Called Vesta 4 times phone rings continuously - no one answers waited on hold up to 30 minutes. Please help

Desired Settlement: My refund to my credit card 422.00

Business Response: Business' Initial Response /* (1000, 5, 2013/07/08) */ BBB Case No. ******** - ***** ******** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ******** directly for more information and have been able to resolve his concern brought to the BBB's attention. We apologize for any inconvenience this may have caused. We appreciate *** ********** willingness to resolve this matter with us directly. Should *** ******** have any additional questions or concerns, he may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

6/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Disallow my prepaid phone services (total of three phones) to be renewed. This is bully tactic by Vesta, who insisted that in the past I had wrongfully disputed a sales transaction with them (Vesta).

Desired Settlement: Don't take my pre-paid phone numbers hostage, I just need to renew my T-mobile prepaid phones every month. Vesta records should show that the past transaction was cancelled by them and I had to disputed the charge with may credit-card company; since Vesta never refunded me. Now Vesta out for vengeage by blocking me ability to renew my T-mobile services (I never had any problem with T-mobile what-so-ever).

Business Response: Business' Initial Response /* (1000, 5, 2013/06/12) */ Re: BBB Case No. ******** ***** ******* To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have been in touch with *** ******* and have resolved this matter to meet both parties satisfaction. We apologize for any inconvenience this may have caused. We appreciate *** ********* cooperation and willingness to resolve this matter with us directly. If *** ******* has any additional questions or concerns, he may reach me directly at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

6/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Had two withdrawals of $27.56 taken out of my bank account on the same day, by a "Vesta **** Portland OR US". I know this is a scam, because i was not yet due for a payment to ****. I looked up this Vesta Corporation in Portland, OR, and every review on the internet is saying that they are scamming people out of money, while trying to pose as ****. I had just paid for a phone from **** the week before, but do not know how Vesta ended up getting my bank information.

Desired Settlement: DesiredSettlementID: No settlement requested - for .

Business Response: Business' Initial Response /* (1000, 5, 2013/06/03) */ BBB Case No. ******** - ******* ***** **** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** **** and have resolved this matter. We apologize for any inconvenience this may have caused. We appreciate *** ****'s willingness to resolve this matter with us directly. Should *** **** have any additional questions or concerns, he may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

6/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I just learned that Vesta is the company that collects payments for both **** and ********. I was a customer with **** for over 15 years, but switched to a ******** Prepaid in January 2013, once my **** 2yr contract ended. Before walking away completely from ****, I first thought that I would try their Prepaid service, since my sister gave me her old I-Phone. I purchased a month of Prepaid service online from **** for $50 and I added $5 for data (just to try the service on the I-Phone). Since I was unable to get data connection on my phone, I immediately terminated all service with **** and requested a refund of $59.84 for the recent one month of service + $5 data + tax. **** said that they were unable to refund it in their system, so I told them that I would be disputing the charge with my bank. I did not use these minutes and, since I was misled by **** that I would be able to use the prepaid data service on the I-Phone, I felt well justified in disputing the $59.84 charge. My bank credited the payment back. Flash forward to my new ******** account. Each month since January I have had to call them in order to refill my minutes. I would repeatedly establish auto-pay with them, but each month it would not work. ******** could not explain why, but was happy to take my payment over the phone. Then, in early April, around 4/10/13, I once again found that my phone was out of minutes and I was unable to make any calls, because auto-pay had not worked. This was the worst time to be having phone issues because my mother died on 4/11/13 and I was at her side with hospice the entire week preceding. I called ******** and once again they could not explain why auto-pay did not work. But, this time they could not even process a payment over the phone. They transferred me to a specialist (which I now know was Vesta) and I was told that the reason they could not accept a payment from me was due to a disputed charge of $59.84 on the same credit card. I had a hard time remembering what that was and then it hit me that it was the **** disputed charge. I could not understand why that was an issue for replenishing my ******** minutes. I told them that it was a legitimate dispute and they refused to authorize a payment for ******** minutes until I paid that prior **** disputed charge. I was soooo angry. I finally told them to just do what they had to do because I NEEDED MINUTES ON MY PHONE IMMEDIATELY. So, Vesta took the $59.84 for the **** disputed charge and then processed my ******** payment for a refill of minutes. I told myself at the time that I would deal with this later, and now is later. I am furious with this whole situation. I have already contacted my bank to ask if I could dispute the $59.84 **** charge again and they said I could only do it once. They suggested that I write to Vesta. I have sent an email copy of this complaint. This is despicable on Vesta's part. Even after explaining that my mother was dying, I only got a robotic response, repeating how they needed me to satisfy the disputed payment before they could add minutes. You'd think in a situation like this they would grant a complimentary 5 days of minutes or something. Customer service is non-existent with this company and I don't understand why they have an A-rating with all the complaints I've read about them on message boards. I'm about to walk away now from ******** over this. I am done with this mistreatment of customers.

Desired Settlement: I want a full refund of the originally disputed **** charge of $59.84, I want an apology from the company and I feel I should get something complimentary for my time and trouble, like a ******** gift card. I am allowing 30 days for a satisfactory resolution to this matter or I'm walking away from ******** as well.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/22) */ Case No. ******** ******** ******** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted *** ******** directly for more information and have been able to resolve her concern brought to the BBB's attention. We apologize for any inconvenience this may have caused. We appreciate *** ********** willingness to resolve this matter with us directly. Should *** ******** have any additional questions or concerns, she may contact me at (XXX) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

4/23/2013 Billing/Collection Issues
4/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I discovered an unauthorized charge transaction post to my bank account on March 11, 2013 with the description of "T Mobile **********" in the amount of $55.00. I disputed this transaction with my Bank, PNC Bank. My bank investigated my dispute. My bank stated that it was informed by the originator of the charge, Vesta Corporation, that I have a T Mobile account and I did authorize this transaction. I do not have a T Mobile account nor did I authorize this transaction. My bank informed me that, based on the information it received from Vesta Corporation, I did authorize the March 11th transaction as well as a $55.00 January 2013 charge (01/08/2013, Ref: **********) and a $55.00 February 2013 charge (02/07/2013, Ref: **********). I became extremely alarmed at this point. I did not authorize the January or February transactions either. I called the telephone number referenced with the transactions (X-XXX-XXX-XXXX) on April 1, 2013 to seek assistance from Vesta Corporation. I spoke to a rep named ****. I explained my situation, namely that I have been victimized, and to stop allowing whomever is impersonating me to authorize charges against my account. **** said that there was nothing he could do to help me.

Desired Settlement: I want all three charges refunded to me ($165.00 total) and for the firm to not allow whomever is impersonating me to authorize charges against my account in the future.

Business Response: Business' Initial Response /* (1000, 5, 2013/04/08) */ BBB Case No. XXXXXXXX - ****** ****** To whom it may concern, This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to this complaint. We have contacted Mr. ****** directly for more information regarding his concern brought to the BBB's attention and have agreed with him upon the next steps in resolving his complaint. Mr. ****** was cooperative and thankful for the assistance he received in this matter. We apologize for any inconvenience this may have caused. We appreciate Mr. ******'s willingness to resolve this matter with us directly. Should Mr. ****** have any additional questions or concerns, he may contact me at (503) XXX-XXXX, Monday, Wednesday and Thursdays 7:00am - 5:00pm PST.

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