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This business is not BBB accredited.

Julep

Phone: (877) 651-3292 PO Box 19523, Seattle, WA 98109 View Additional Email Addresses http://www.julep.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a monthly subscription box of beauty supplies.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Julep include:

  • 255 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved

Factors that raised the rating for Julep include:

  • Length of time business has been operating
  • Response to 255 complaint(s) filed against business


Customer Complaints Summary Read complaint details

255 complaints closed with BBB in last 3 years | 240 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 31
Billing/Collection Issues 76
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 139
Total Closed Complaints 255

Additional Complaint Information

On January 23, 2014, BBB recognized a pattern of complaints from consumers regarding customer service and billing issues. Consumers allege Julep Maven is unresponsive to requests for assistance via phone, email and Facebook. Consumers also allege after following the instructions to cancel their membership, the company continues to charge them.

Julep Maven is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Julep
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 24

Additional Information

BBB file opened: May 30, 2012 Business started: 08/22/2006 Business started locally: 08/22/2006 Business incorporated 08/22/2006 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Jane Park, President/CEO Ms. Caitlin McAfee, Customer Service Manager Ms. Kate McDonald, Vice President Ms. Shelly Neighbors, Customer Service Manager
Contact Information
Principal: Ms. Jane Park, President/CEO
Business Category

Cosmetic Sales by Internet Online Retailer Cosmetics & Perfumes - Retail Skin Care Internet Shopping

Service Area
United States and Canada
Alternate Business Names
Julep Beauty Inc Julep Maven
Business Management

According to business license information from Washington Secretary of State, Jane Park is the president of Julep Nail Parlor. For more information on this company, please refer to its BBB Business Review at http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/nail-salons/julep-nail-parlor-22729435.


Customer Review Rating plus BBB Rating Summary

Julep has received 1.92 out of 5 stars based on 24 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.