This business is not BBB accredited.
HIQ Construction LLC
Phone: (425) 293-5255 13316 212th St SE, Snohomish, WA 98296
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This company offers general construction, remodeling, decks, fences, sheet rock, counter-tops, kitchen and bath remodeling, and windows.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for HIQ Construction LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for HIQ Construction LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Lenac, Member Mrs. Catherine Lenac, Member
Contractors - General Patio & Deck Builders Siding Contractors Construction & Remodeling Services Windows - Installation & Service Fence Contractors Kitchen & Bath - Design & Remodeling Kitchen Remodeling
Hours of Operation24 hours a day, 7 days a week
THIS LOCATION IS NOT BBB ACCREDITED
13316 212th St SE
Snohomish, WA 98296 (425) 293-5255 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: ********** (H.I.Q. Construction) gave us business card stating that he is owner operator of a bonded, licensed and insured construction company. They are not licensed, bonded or insured according to L&I of Washington. His work was so inferior that we had to have it torn out and pay someone else to redo at our cost.
Desired Settlement: We are hoping that he would reimburse us and at the very least that he be licensed, bonded and insured so that victims have recompense avenues other than spending valuable time going to court. We paid H.I.Q. approximately $5000, we have invoices. And we are still in the process of paying to have his shoddy work torn out and redone. We asked him to reimburse $1000, he refused and now we are finding that the extent of the damage that he did will cost a considerable more to repair. We would like the full $5000 refunded.
Business Response: Initial Business Response /* (1000, 7, 2014/03/27) */ Dear BBB and Mr. *** ******, This is in response to claim #******** located at XXXXX XXth ave ** Bothell, WA regarding supposed interior work done by HIQ construction, DBA. The contract with Mr. ****** was a hand shake contract, with the scope of work and cost agreed upon, with 100% satisfaction guaranteed including labor and materials. I received a call on Sunday December 1st from Mr. ****** stating there was some Sheetrock issues, more specific the mud and tape. Taping takes up to 4 coats and I had completed only one. Mr. ****** was dissatisfied with the tape and mud so he chose to terminate HIQ construction. The following Monday Mr. ****** had my tools in his garage and a final paycheck. I was unable to examine the discrepancies he was claiming. He chose to bring in another contractor. I expressed to Mr. ****** on the phone that the guarantee still stood and I would solve any problems he has at my expense with the work already completed. He refused my offer. Since Mr. ****** chose to terminate the contract, the guarantee of workmanship was off the table and we would end our contractual relationship. I gave Mr. ****** my business card as a reference only. I have stated that the LLC was dissolved and we were now HIQ Construction, DBA. We have been licensed , bonded and insured since our inception in 2011. I am unable to confirm any of the other discrepancies that he may have had because I was not allowed to do any warranty work. I am unable to comment on the repair costs. HIQ Construction has been in business for 3 years with more than 80 satisfied and repeat customers. All of our customers have been 100% satisfied with our work and many have referred us to their friends and neighbors. We believe this claim is unjust and without cause. HIQ Construction goes out of our way to make sure that the customer is always 100% satisfied with the work performed and stays on budget. We hope with sincerity that this claim against HIQ will be terminated as well. Respectfully Submitted, ************* HIQ Construction