This business is not BBB accredited.

America's First Choice Inc

Phone: (360) 546-1175 Fax: (360) 546-1179 View Additional Phone Numbers 3305 Main St, Vancouver, WA 98663 http://www.afcenergytrust.net


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Description

This company offers general construction services for windows, siding and cabinets.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for America's First Choice Inc include:

  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for America's First Choice Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on America's First Choice Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 16, 2002 Business started: 05/01/1999 Business started locally: 05/01/1999 Business incorporated 07/01/2004 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Type of Entity

Corporation

Business Management
Mr. Clete Cardwell, President Ms. Robin Andrews, Manager
Contact Information
Customer Contact: Ms. Robin Andrews, Manager
Principal: Mr. Clete Cardwell, President
Business Category

Contractors - General Siding Contractors Windows - Installation & Service


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3305 Main St

    Vancouver, WA 98663 (360) 546-1175 (888) 787-8515

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The work was completed in October of 2009. Since then we have encountered several instances of defective product starting in January of 2010. Many phone calls were either ignored or promises made were put off for different reasons - - most of which turned out to be 'bogus'. Finally, in January of 2013, replacement of some items were ordered and in April the items were installed. At the time of installation, other problems were encountered and more replacements were to be ordered. Since that time numerous phone calls have been made and once again we are being ignored. We have been told by different members of the staff that '*****' is the only person that can resolve our situation but he is the one who never returns our calls.

Desired Settlement: I believe that we are entitled to a complete re-do of the original job and /or a substantial amount of the original price ($11,113.00) be returned.

Business Response: Business Response /* (1000, 17, 2014/08/13) */ I would like to resolve any and all complaints. I believe that this matter has been taken care of but please advise me if I am wrong, or if there is anything else we can do.

6/27/2013 Problems with Product/Service
3/28/2013 Problems with Product/Service
10/22/2012 Problems with Product/Service
9/13/2012 Problems with Product/Service