This business is not BBB accredited.
Phone: (360) 546-1175 Fax: (360) 546-1179 View Additional Phone Numbers 3305 Main St, Vancouver, WA 98663
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This company offers general construction services for windows, siding and cabinets.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for America's First Choice Inc include:
- 2 complaint(s) filed against business that were not resolved
Factors that raised the rating for America's First Choice Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Clete Cardwell, President Ms. Robin Andrews, Manager
Contractors - General Siding Contractors Windows - Installation & Service
THIS LOCATION IS NOT BBB ACCREDITED
3305 Main St
Vancouver, WA 98663 (360) 546-1175 (888) 787-8515 Directions
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Additional Phone Numbers
- (888) 787-8515(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The work was completed in October of 2009. Since then we have encountered several instances of defective product starting in January of 2010. Many phone calls were either ignored or promises made were put off for different reasons - - most of which turned out to be 'bogus'. Finally, in January of 2013, replacement of some items were ordered and in April the items were installed. At the time of installation, other problems were encountered and more replacements were to be ordered. Since that time numerous phone calls have been made and once again we are being ignored. We have been told by different members of the staff that '*****' is the only person that can resolve our situation but he is the one who never returns our calls.
Desired Settlement: I believe that we are entitled to a complete re-do of the original job and /or a substantial amount of the original price ($11,113.00) be returned.
Business Response: Business Response /* (1000, 17, 2014/08/13) */ I would like to resolve any and all complaints. I believe that this matter has been taken care of but please advise me if I am wrong, or if there is anything else we can do.
|6/27/2013||Problems with Product/Service|
|3/28/2013||Problems with Product/Service|
|10/22/2012||Problems with Product/Service|
|9/13/2012||Problems with Product/Service|