BBB Accredited Business since
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This company offers online sales of eyeglasses and contact lenses.
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A BBB Accredited Business since
BBB has determined that Vision Direct Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vision Direct Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 28 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||28|
Additional Complaint Information
On May 13, 2013, BBB recognized a pattern of complaints from consumers regarding customer service and service issues. Consumers allege they place an order with Vision Direct Inc for contact lenses; however, the contact lenses they receive are not the specific brand they chose. Consumers allege the company does not contact them, but instead reprocesses the order and charges them for a brand of contacts they did not order. Consumers claim the company is unresponsive to requests for assistance.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Bill Kong, Senior Director Mr. Clarence Cameron, Manager Mr. Robert Potter, President Mrs. Joyce Yang, Paralegal
Alternate Business NamesLensmart Lensquest LensWorld
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview