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BBB Business Review

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BBB Accredited Business since

Vision Direct Inc

Phone: (800) 847-4663 Fax: (425) 372-3800 View Additional Phone Numbers 411 108th Ave NE Ste 1600, Bellevue, WA 98004 http://www.visiondirect.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online sales of eyeglasses and contact lenses.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vision Direct Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vision Direct Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 28 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 3
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 28

Additional Complaint Information

On May 13, 2013, BBB recognized a pattern of complaints from consumers regarding customer service and service issues. Consumers allege they place an order with Vision Direct Inc for contact lenses; however, the contact lenses they receive are not the specific brand they chose. Consumers allege the company does not contact them, but instead reprocesses the order and charges them for a brand of contacts they did not order. Consumers claim the company is unresponsive to requests for assistance.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Vision Direct Inc
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: June 01, 2004 Business started: 08/01/1999 Business started locally: 08/01/1999 Business incorporated: 04/27/2001 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Bill Kong, Senior Director Mr. Clarence Cameron, Manager Mr. Robert Potter, President Mrs. Joyce Yang, Paralegal
Contact Information
Customer Contact: Mr. Clarence Cameron, Manager
Principal: Mr. Bill Kong, Senior Director
Business Category

Contact Lenses

Alternate Business Names
Lensmart Lensquest LensWorld

Customer Review Rating plus BBB Rating Summary

Vision Direct Inc has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.