This business is not BBB accredited.
Phone: (206) 941-3791 6921 51st Ave S, Seattle, WA 98118
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This company offers construction and remodeling services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Total Home Improvement Inc include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMs. Starla Muir, President
Construction & Remodeling Services Bathroom Remodeling Remodeling Services Kitchen Cabinets - Refinishing, Refacing & Resurfacing Hardwood Floor Contractors Stair Builders Cabinets Windows Windows - Vinyl Custom Framing Contractors - Retaining Wall Kitchen & Bath - Design & Remodeling Kitchen Remodeling Outdoor Kitchens Carpenters Contractors - Ceiling Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Drywall Contractors Contractors - Gutters Home Improvements Home Improvements - Additions Painting Contractors Deck Builder Contractors - Framing Siding Contractors Residential Remodelers (NAICS: 236118)
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Refund and Exchange PolicyMost of our work is warrantied for one year. Manufacturers' warranties on materials used may differ.
THIS LOCATION IS NOT BBB ACCREDITED
6921 51st Ave S
Seattle, WA 98118 (206) 941-3791 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The company overcharged me a total of $3287.88 for bath remodeling project, listed as below - 1. The company failed to show me the valid receipts charged for materials and labors. 2. The company charged me for the repair of wall damaged by their workman during work. 3. We paid 20% markup for all materials purchased. The company wrongly charged separately for pickup trips, meeting and shopping time. 4. The company wrongly charged us for tool rentals and the tool purchase.
Desired Settlement: Refund of the overcharged amount of $3287.88.
We have had several discussions with Mr.**** about the final bill for the work we performed for him in march and April of this year. He has objected to the cost although he made changes to the scope of work, and there were some repairs we needed to make as a result of previous water damage that were not obvious upon earlier inspection.
***SUPPORTING DOCUMENTS REDACTED BY BBB***
<!--[if !supportLists]-->1. <!--[endif]-->The company failed to present me the valid receipts charged for materials and labors. I only received receipts of amount of $4,878.29. Some of receipts were for tool rentals, tool purchases . One receipt included sales tax of $110.56 which was double-charged.
<!--[if !supportLists]-->2. <!--[endif]-->Their final accounting of $19800.00 (as attached) did not reconcile with the quoted items nor with the receipts they provided.
3. They wrongly charged me $260.00 for “searched for paint” as their worker mistakenly pierced holes through the drywall to my stairway wall (photos can be provided)
<!--[if !supportLists]-->4. <!--[endif]-->You charged 20% markup for all materials purchased. It is outrageous that they charged separately for pickup trips, meeting, phone conversations and shopping time.
<!--[if !supportLists]-->5. <!--[endif]-->Summary of the project
Change order dated March 26th, 2015 Add. $2675.50 (add new shower surround)
Delete repair shower surround Credit of $600
Delete the heating element Credit of $1030.00
Extra materials more than the allowance Add $619.12
The total project estimated and quoted $16512.12
Final amount charged and paid $19800.00
The overcharged amount is $3287.88. I request a refund of the overcharged amount of $3287.88.
The contractor refused to provide valid receipts from the beginning of the job. She mentioned “language barrier” as an excuse of failing to provide receipts and doing the overcharges. I graduated from a top U.S. business school with mater degree. I am not an English expert; however, my English should be proficient to communicate the business needs.
******* ****** ****
We have already addressed his objections to his bill.
|4/4/2013||Problems with Product/Service|