BBB Accredited Business since

Chermak Construction Inc

Phone: (425) 776-1367 Fax: (425) 774-4993 655 Edmonds Way, Edmonds, WA 98020 http://www.chermak.com


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Description

This company offers general contracting services including residential remodeling.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chermak Construction Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chermak Construction Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chermak Construction Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 11, 1997 Business started: 06/16/1980 Business started locally: 06/16/1980 Business incorporated 06/16/1989 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Corporation

Business Management
Mr. Howard Chermak, President Ms. Kathy Hashbarger, Marketing Manager
Contact Information
Principal: Mr. Howard Chermak, President
Business Category

Construction & Remodeling Services Bathroom Remodeling Handyman Services Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractors - General Contractor - Remodel & Repair Electricians Painting Contractors Siding Contractors


Additional Locations

  • 655 Edmonds Way

    Edmonds, WA 98020 (425) 776-1367

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/5/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: There have been a number of faulty areas with the remodel of our project within a 2year period. The first issue (Main Shower Head Leaks, but seems it needs to have a Cartridge replaced which had to be sent out by ***** which I had to telephone & attempt to have ***** (manufacture co)complete said task., was within a 8month timeframe, and the company (Chermak) sent out their subcontractor (Plumber) to verify the issue. This Plumber does NOT care to work (has stated so a number of times) on our project). The Plumber stated it was NOT 'leak' but would NOT attempt to determine nor state what was the fault. Then proceeded to submit a BILL/INVOICE to us directly. Attempted to correct this issue w/Chermak (and it seems this has yet to be corrected 10.Jan.2014). The Plumber refused to come out to repair the Shower Head issue from this point NOW (10.Jan.2014) unless he receives $309.50 from US for the previous BILL & a service call charge to Repair the Faulty Issue. Now there is another issue (discovered late Summer/early Fall 2013) of Mold growing under Glue on the Shower Basin by the installation of the Shower Panel/Door which was brought to the attention of Chermak immediately upon the occurrence, but according to Chermak, we (Clients) are expected to pay for the subcontracting company Shower Door Installation to come out ($175.00) & inspect the issue ($55 per 30mins) & thus repair issue. I have spoken with (both in person & via telephone) & written email messages with the daughter of the owner of the company ***** *******) on numerous occasions. In person statements (yes I realise tis heresay), are spoken, thus the story is altered once she leaves. The company from the beginning was extremely difficult to work with, a number of their contractors/subcontractors committed a number of incorrect work which had to be repaired delaying the work progress, a number of double billing issues, thus when we requested to see the complete Financials we were denied this access.

Desired Settlement: We are seeking completing the repairs that are required for the Shower Head (replacing the Cartriges provided by Delta), but if this does NOT correct the issue, please provide the SUPPORT and repairs that will correct the issue. And the repairs to correct the issue of the MOLD and/or MILDEW (or whatever it is) that is growing by the Shower Door/Panel (the information (photos were taken by *** *******)) provided the Original Shower installation company and/or a Significantly Better company. And these issues/repairs/etc, but NOT limited to; to be covered/paid for under the WARRANTY stated by Chermak (thus all repairs/service calls/etc, but NOT limited to). NO bills/invoices should be submitted to us. Also, Chermak needs to HONOUR their Warranty for OUR project (Master Suite Bathroom in it's ENTIRETY) for at least 5 years from the year 2013.

Business Response: Initial Business Response /* (1000, 6, 2014/01/22) */ We have reached an agreement to complete the requested repairs free of charge to the customer. The customer surprised us with a demand that we replace a faulty valve in a faucet that she personally purchased. We felt it was her responsibility. It has been in place for 3 years. Also she demanded that we remove mold from the caulking in her shower after 3 years of heavy use. To bring closure, we will do both at no charge on Jan. 28 and 29th.