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BBB Accredited Business since

Spam Arrest LLC

Phone: (206) 965-8767 7683 SE 27th St Pmb 273, Mercer Island, WA 98040

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers complete spam and virus protection solutions for enterprise and service providers as well as individual users.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spam Arrest LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Spam Arrest LLC include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 6

Additional Complaint Information

BBB files indicate that this business has received complaints concerning sales practice and refund issues. Consumers allege after signing up for a free trial offer from Spam Arrest, the company charges them $29.95 for the spam-blocking service. Consumers further allege when contacting Spam Arrest regarding the charge, the company refuses to issue a refund.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Spam Arrest LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2003 Business started: 09/01/2001 Business started locally: 09/01/2001 Business incorporated 09/12/2001 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Cartmell, Owner Ms. Louise Harb, Director of Operations
Contact Information
Principal: Mr. Brian Cartmell, Owner
Customer Contact: Ms. Louise Harb, Director of Operations
Business Category

Computers - Network Security Computers Hardware, Software & Services

Alternate Business Names
Spam Arrest

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.