BBB Accredited Business since

Frog Hollow Software Inc

Phone: (360) 687-8479 View Additional Phone Numbers 8515 NE 219th St, Battle Ground, WA 98604 View Additional Email Addresses

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This company manufactures and sells employee time tracking software.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Frog Hollow Software Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Frog Hollow Software Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Frog Hollow Software Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 05, 2007 Business started: 04/01/2002 in WA Business started locally: 03/01/1994 Business incorporated 01/04/2002 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Terry Kinney, President
Contact Information
Principal: Mr. Terry Kinney, President
Business Category

Computers Hardware, Software & Services Computer Software Publishers & Developers Time Cards & Racks Time Recorders Time Stamps

Service Area
This company services Washington. 
Alternate Business Names
Sundial Time Systems

Additional Locations

  • 8515 NE 219th St

    Battle Ground, WA 98604 (888) 541-8463 (360) 687-8479


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/24/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: purchased time clock, biometric system for desk top operation. Had problems with accuracy of salary and hourly staff. They suggested switch to web based system to resolve problem. They offered to transfer payment and apply it to the other system. The other system was a "work in progress" as was their help file. Frustrated, I finally asked them to refund the unused part of my payment. They refused, stating they transferred the funds as a courtesy and that I was beyond a return period. The problem is, I was never able to get either to work as I needed!

Desired Settlement: Small refund of unused funds.

Business Response: Initial Business Response /* (1000, 6, 2014/03/03) */ On March 15, 2013, the ***** purchased our Desktop Software, which has a 30 day refund period. In September, 2013, ***** decided that he wanted to use capabilities that the product he purchased does not support, but are available in the SaaS product. ***** was well beyond his return period. As a goodwill gesture, we offered the SaaS Subscription for 12 months at no cost. ***** switched to the SaaS product in October, 2013. On February 26, citing frustration, he requested that his account be canceled and that he be refunded the unused portion of the free subscription period. We canceled his account as requested, but firmly believe that we have no obligation to refund the comparative value of the remaining free subscription. Final Consumer Response /* (3000, 8, 2014/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasted time and money on a system that does not work. I found another on the web with EXACTLY the same experience. They sold a product that was NOT complete and was NOT documented. They should be held responsible for this.