BBB Accredited Business since
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This company offers software development and support of Prophet software.
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A BBB Accredited Business since
BBB has determined that Avidian Technologies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Avidian Technologies include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. James Wong, CEO Karen Reyer
Computers Hardware, Software & Services Computer Software Publishers & Developers
3633 136th Pl SE STE 107
Bellevue, WA 98006 (206) 686-3001 (425) 284-3901 (800) 399-8980 (800) 860-5534 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (206) 686-3001(Phone)
- (425) 284-3901(Phone)
- (800) 399-8980(Phone)
- (206) 339-8684 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I have received numerous solicitation emails from ***** ******, Vice President of Sales With Avidian Technologies attempting to sell me on their technology products and software. I have responded to ** ******** emails five times asking him to stop sending me his spam emails but he has not responded and continues to send me solicitation emails. Here is the most recent email that I have received today: Hi ***, I'm following up on my previous email. Are you getting what you paid for in your CRM solution? We're Avidian and our customers -- around the world -- answer, "Yes" to that question. They're using our Prophet CRM solution. The reason it works? Because it's completely integrated into Outlook. It's a feature-rich CRM application that's as easy to use as email - embedded right in Outlook. Sales tracking, reporting, forecasting. It's all there. ***, please give us just a few minutes to see how Prophet CRM can put CRM to work for your company - and drive sales. Just shoot me a quick note with what works for you and I'll get back to you with a calendar request. Thanks for your time, ***** ****** Vice President of Sales Avidian Technologies **** ***** ** ** **** Bellevue, WA 98006 Tel: +**************
Desired Settlement: I would like an email from ** ****** apologizing for sending me spam emails and also confirming I will no longer receive emails from him or anyone else from Avidian Technologies.
When we researched our email marketing service logs we found the organization was not originally within our opt-in program. I could not validate how **** was opted in and sent the email. Also, I could not get a confirmation from our team on the number of emails they sent. They were tracking unsubscribes and manually updating the system. We have removed the manual effort to track this, and have automated the process to avoid a similar situation in the future. We have tested this and are confident the human element of error has been removed.