This business is not BBB accredited.
Valve Corporation
Additional LocationsFax: (425) 827-4843 View Additional Phone Numbers 10900 NE 4th St Ste 500, Bellevue, WA 98004 http://www.steampowered.com View Additional Web Addresses
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Description
This company offers computer games.
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BBB Accreditation
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Valve Corporation include:
- 837 complaint(s) filed against business
- Failure to respond to 743 complaint(s) filed against business
- 6 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Valve Corporation include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 52 |
| Billing/Collection Issues | 135 |
| Delivery Issues | 23 |
| Guarantee/Warranty Issues | 1 |
| Problems with Product/Service | 626 |
| Total Closed Complaints | 837 |
Additional Complaint Information
On June 25, 2013, BBB recognized a pattern of complaints from consumers regarding product, service and customer service issues. Consumers allege the games they purchase from Valve Corporation or Steam malfunction, do not work or have an invalid CD key. Consumers also claim the company blocks users from accessing their library of games. Consumers further allege they attempt to contact the company for assistance, but Valve Corporation fails to correct the gaming issues, does not correct credit card charges or issue a refund, or does not respond at all.
On July 1, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
BBB encourages consumers to carefully review the terms and conditions of the products or services offered by any company prior to purchase.
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Definitions
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File a Complaint against Valve Corporation
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| View Complaints Summary by Resolution Pie Chart on Valve Corporation
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 16 |
| Neutral Experience | 3 |
| Negative Experience | 79 |
| Total Customer Reviews | 98 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Valve Corporation
Additional Information
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov
Type of Entity
Corporation
Business Management
Lainey Margheim, Manager Mr. Gabe Newell, PresidentContact Information
Business Category
Computer Software Publishers & Developers Internet Services Internet Gaming Games & Supplies Video Games - Dealers
Alternate Business Names
Steam Steam Games SteamPowered.com Valve SoftwareCustomer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview