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This business is not BBB accredited.

ArenaNet LLC

Phone: (425) 247-2500 Fax: (425) 671-0589 3180 139th Ave SE Ste 500, Bellevue, WA 98005 http://www.arena.net View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers computer games such as Guild Wars, Guild Wars Factions, Guild Wars Nightfall, Guild Wars and Eye of the North.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ArenaNet LLC include:

  • 85 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for ArenaNet LLC include:

  • Length of time business has been operating
  • Response to 85 complaint(s) filed against business


Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 76
Total Closed Complaints 85

Additional Complaint Information

On August 15, 2013, BBB recognized a pattern of complaints from consumers regarding customer service issues and delivery issues. Consumers allege ArenaNet closes their accounts without reason or notice, and fails to provide assistance to consumers whose accounts are hacked. Consumers further allege they experience a delay in service, and products purchased from ArenaNet are not delivered.

AreaNet LLC is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints

Customer Reviews Summary Read customer reviews

2 Customer Reviews on ArenaNet LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 10, 2005 Business started: 03/16/2000 Business started locally: 03/16/2000 Business incorporated 03/16/2000 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Michael O'Brien, President Mr. Randall Price, Vice President
Contact Information
Principal: Mr. Michael O'Brien, President
Business Category

Computer Software Publishers & Developers Video Games - Wholesale & Manufacturers

Alternate Business Names
ArenaNet ArenaNet Inc

Customer Review Rating plus BBB Rating Summary

ArenaNet LLC has received 2.56 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.