BBB Accredited Business since
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This company offers third party debt collection services.
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A BBB Accredited Business since
BBB has determined that Receivables Performance Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Receivables Performance Management LLC include:
- 342 complaint(s) filed against business
Factors that raised the rating for Receivables Performance Management LLC include:
- Length of time business has been operating
- Response to 342 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||86|
|Total Closed Complaints||342|
Additional Complaint Information
On February 25, 2013, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege Receivables Performance Management LLC promises upon settlement, the debt information will be removed from the consumer's credit report; however, the company does not remove the debt information. According to information provided to BBB by the company, they use an automated system to update credit information when an account is marked disputed, settled or paid; as a back-up, a manual process can be implemented to update or delete information from a consumer's credit history. Consumers further allege company representatives exhibit inappropriate behavior, use scare tactics, call multiple times throughout the day or disconnect the call when the consumer answers the phone.
According to information provided to BBB by the company, they discipline employees who are not compliant or respectful when speaking with consumers. The company also states its auto-dialer may attempt to call a consumer up to three times a day, and it may take a few seconds to connect a consumer with an employee; the company states it is working to improve its auto-dialer and reduce disconnects.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-8110
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Howard George, Member/CEO Mr. Mark Case, Director of Compliance General Counsel Mr. Chris Vitoz, COO
Collection Agencies Collection Agencies (NAICS: 561440)
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Receivables Performance Management LLC.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview