Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Receivables Performance Management LLC

Phone: (866) 212-7408 Fax: (888) 203-3641 View Additional Phone Numbers 20816 44th Ave W, Lynnwood, WA 98036 View Additional Email Addresses http://www.receivablesperformance.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers third party debt collection services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Receivables Performance Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Receivables Performance Management LLC include:

  • 342 complaint(s) filed against business

Factors that raised the rating for Receivables Performance Management LLC include:

  • Length of time business has been operating
  • Response to 342 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

342 complaints closed with BBB in last 3 years | 132 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 254
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 86
Total Closed Complaints 342

Additional Complaint Information

On February 25, 2013, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege Receivables Performance Management LLC promises upon settlement, the debt information will be removed from the consumer's credit report; however, the company does not remove the debt information. According to information provided to BBB by the company, they use an automated system to update credit information when an account is marked disputed, settled or paid; as a back-up, a manual process can be implemented to update or delete information from a consumer's credit history. Consumers further allege company representatives exhibit inappropriate behavior, use scare tactics, call multiple times throughout the day or disconnect the call when the consumer answers the phone.

According to information provided to BBB by the company, they discipline employees who are not compliant or respectful when speaking with consumers. The company also states its auto-dialer may attempt to call a consumer up to three times a day, and it may take a few seconds to connect a consumer with an employee; the company states it is working to improve its auto-dialer and reduce disconnects.

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Receivables Performance Management LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 13

Additional Information

BBB file opened: July 26, 2011 Business started: 08/01/2002 Business started locally: 08/01/2002
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-8110

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Division of Finance & Corporate Securities
350 Winter St NE Rm 410, Salem OR 97301
http://www.cbs.state.or.us/dfcs
Phone Number: (503) 378-4140
dcbs.dfcsmail@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Howard George, Member/CEO Mr. Mark Case, Director of Compliance General Counsel Mr. Chris Vitoz, COO
Contact Information
Customer Contact: Mr. Mark Case, Director of Compliance General Counsel
Principal: Mr. Howard George, Member/CEO
Business Category

Collection Agencies Collection Agencies (NAICS: 561440)

Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Receivables Performance Management LLC.


Customer Review Rating plus BBB Rating Summary

Receivables Performance Management LLC has received 2.78 out of 5 stars based on 13 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.