BBB Business Review

This Business is not BBB accredited

Professional Credit Service

Additional Locations

Phone: (800) 972-1635 Fax: (541) 335-2134 View Additional Phone Numbers 400 International Way Ste 100, Springfield, OR 97477 http://www.professionalcredit.com

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Description

This company offers debt collection and revenue consulting services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Professional Credit Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 47
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 57

Additional Complaint Information

On May 17, 2013, BBB recognized a pattern of complaints from consumers regarding billing or collection issues and customer service issues. Consumers allege Professional Credit Service does not send a validation of debts to them. Consumers also claim the company fails to immediately delete accounts that either do not belong to them or have been paid off. Consumers further allege the company does not provide adequate customer service, and consumers experience a breakdown in communication when calling the company for assistance.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Professional Credit Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 19, 1993 Business started: 09/01/1970 Business started locally: 09/01/1970 Business incorporated: 09/28/1970 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Division of Finance & Corporate Securities
350 Winter St NE Rm 410, Salem OR 97301
http://www.cbs.state.or.us/dfcs
Phone Number: (503) 378-4140
dcbs.dfcsmail@state.or.us

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Joseph Hawes, President Mr. Jeff Johnson, Chief Marketing Officer
Contact Information
Principal: Mr. Joseph Hawes, President
Business Category

Collection Agencies

Hours of Operation
8:00am - 5:00pm Monday - Friday
Alternate Business Names
Ray Klein Inc
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Types of Complaints Handled by BBB

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BBB Complaint Process

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