BBB Business Review
This Business is not BBB accredited
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This company offers debt collection and revenue consulting services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Professional Credit Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 57 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||57|
Additional Complaint Information
On May 17, 2013, BBB recognized a pattern of complaints from consumers regarding billing or collection issues and customer service issues. Consumers allege Professional Credit Service does not send a validation of debts to them. Consumers also claim the company fails to immediately delete accounts that either do not belong to them or have been paid off. Consumers further allege the company does not provide adequate customer service, and consumers experience a breakdown in communication when calling the company for assistance.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Joseph Hawes, President Mr. Jeff Johnson, Chief Marketing Officer