BBB Business Review

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This business is not BBB accredited.

Convergent Outsourcing Inc

Additional Locations

Phone: (425) 643-3111 Fax: (206) 322-4838 View Additional Phone Numbers 800 SW 39th St, Renton, WA 98057 http://www.convergentusa.com


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Description

This company offers collection agency and call center.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Convergent Outsourcing Inc include:

  • 1124 complaint(s) filed against business

Factors that raised the rating for Convergent Outsourcing Inc include:

  • Length of time business has been operating
  • Response to 1124 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1124 complaints closed with BBB in last 3 years | 333 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 996
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 123
Total Closed Complaints 1124

Additional Complaint Information

On January 14, 2013, BBB recognized a pattern of complaints from consumers regarding billing and customer service issues. Consumers allege they are billed by Convergent Outsourcing Inc for a debt they do not owe; when they call the creditor, they get confirmation they do not owe anything. Consumers claim they receive numerous calls from Convergent Outsourcing Inc, but when they attempt to return the calls, they cannot reach an operator and must leave a message. Consumers also allege the company will not send a copy of the collection letter when requested.

Convergent Outsourcing Inc is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

31 Customer Reviews on Convergent Outsourcing Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 31
Total Customer Reviews 31

Additional Information

BBB file opened: January 01, 1981 Business started: 01/01/1950 Business started locally: 01/01/1950 Business incorporated 01/01/1950 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Mike Meyer, CEO Ms. Anne Carlson, Director of Compliance Mr. Jeffery Hunter, Executive VP
Contact Information
Customer Contact: Ms. Anne Carlson, Director of Compliance
Principal: Mr. Mike Meyer, CEO
Business Category

Collection Agencies

Alternate Business Names
Convergent Outsourcing
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Convergent Outsourcing Inc.


Customer Review Rating plus BBB Rating Summary

Convergent Outsourcing Inc has received 2.78 out of 5 stars based on 31 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.