Business ProfileforCoinstar, LLC

On 1/30/2024 my mother and I went to our local Ralphs store at ******************************** *************, ** ***** to use the CoinStar kiosk. After depositing our coins to the of $18.08 after processing fee the total of $15.32 cash voucher was then printed. On 02/02/2024 I attempted to cash the voucher at the same ***** store and was told they were unable to cash it and to was advised to call CoinStar customer service. Once I returned back home I called CoinStar customer service and their rep has advised me that my cash voucher is still valid and gave me a incident # ****** and said to return back to the same ***** store with the incident #. A ***** manager said that they cant cash my voucher. When I called the CoinStar customer service again and explained what has occurred they gave me the alternative of having to mail back the physical cash voucher to P.O. Box ***** ********, ** ***** and on the envelope to write CoinStar Accounting Voucher Refund Write the Incident # ******. To this day I have not heard from CoinStar nor have I received a check in mail of $15.32. I called 03/04/2024 to follow up but unfortunately CoinStar customer service representative refuses to let me speak with a supervisor and they lack any information regarding if and when my mail in cash voucher has been received and processed.