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This business is not BBB accredited.

Coinstar Inc

Additional Locations

Phone: (425) 943-8000 View Additional Phone Numbers 1800 114th Ave SE, Bellevue, WA 98004 http://www.coinstar.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers automated retail solutions. This company provides processing of coins issuing a scrip, called a voucher, which the user can redeem at the place of business providing the coin counting service at face value for currency.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Coinstar Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 7
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 26
Total Closed Complaints 36

Additional Complaint Information

On May 14, 2012, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege they experience difficulty receiving funds from Coinstar Inc's coin machines. Consumers allege upon placing coins into the machine, they do not receive the correct amount of funds.

According to information in BBB files, upon notifying the company of this issue, the company has worked with consumers in an effort to resolve the issue.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Coinstar Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1997 Business started: 01/01/1991 Business started locally: 01/01/1991 Business incorporated 03/31/1998 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-8110

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Scott Di Valeri, CEO Mr. Jeremy Munn, Director Program Management, Customer Service
Contact Information
Principal: Mr. Scott Di Valeri, CEO
Business Category

Coin & Bill Count,Sort,Wrap Machines Video Tapes & Discs Sales & Rentals

Alternate Business Names
Outerwall Inc
Business Management

According to Washington Secretary of State and information in BBB files, Paul Davis is a principal of several companies in Washington. Separate BBB Business Reviews are available for these companies.

Outerwall Inc: http://www.bbb.org/western-washington/business-reviews/coin-and-bill-countsortwrap-machines/outerwall-in-bellevue-wa-7041318

EcoATM: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/recycling-computers-and-other-electronics/ecoatm-22822672

Redbox: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/video-tapes-and-discs-sales-and-rentals/redbox-22822663

Rubi: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/coffee-and-tea/rubi-22822671

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.