This business is not BBB accredited.Additional Locations
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This company offers automated retail solutions. This company provides processing of coins issuing a scrip, called a voucher, which the user can redeem at the place of business providing the coin counting service at face value for currency.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Coinstar Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 36 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||26|
|Total Closed Complaints||36|
Additional Complaint Information
On May 14, 2012, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege they experience difficulty receiving funds from Coinstar Inc's coin machines. Consumers allege upon placing coins into the machine, they do not receive the correct amount of funds.
According to information in BBB files, upon notifying the company of this issue, the company has worked with consumers in an effort to resolve the issue.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-8110
Type of Entity
Business ManagementMr. Scott Di Valeri, CEO Mr. Jeremy Munn, Director Program Management, Customer Service
Coin & Bill Count,Sort,Wrap Machines Video Tapes & Discs Sales & Rentals
Alternate Business NamesOuterwall Inc
According to Washington Secretary of State and information in BBB files, Paul Davis is a principal of several companies in Washington. Separate BBB Business Reviews are available for these companies.
Outerwall Inc: http://www.bbb.org/western-washington/business-reviews/coin-and-bill-countsortwrap-machines/outerwall-in-bellevue-wa-7041318