BBB Business Review

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This business is not BBB accredited.

Starbucks Corporation

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Phone: (800) 235-2883 View Additional Phone Numbers 2401 Utah Ave S Ste 800, Seattle, WA 98134

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This company offers specialty coffee sales.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Starbucks Corporation include:

  • Failure to respond to 4 complaint(s) filed against business
  • 10 complaint(s) filed against business that were not resolved

Factors that raised the rating for Starbucks Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

276 complaints closed with BBB in last 3 years | 103 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 24
Delivery Issues 12
Guarantee/Warranty Issues 1
Problems with Product/Service 207
Total Closed Complaints 276

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Starbucks Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 25, 1983 Business started: 03/29/1971 Business started locally: 03/29/1971 Business incorporated 11/04/1985 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Ms. Marit Ahre, Manager Mr. Jeffrey Kim, Assistant Manager Customer Service Mr. Bill Badgley, Senior Customer Relations Representative Mr. Jim Donald, President/CEO Mr. Howard Schultz, Chairman
Contact Information
Principal: Ms. Marit Ahre, Manager
Principal: Mr. Jeffrey Kim, Assistant Manager Customer Service
Business Category

Coffee & Tea Shops Restaurants Restaurants - Breakfast Coffee Brewing Devices Food Products Food & Beverage Services Food Manufacturers, Wholesalers, Distributors Coffee & Tea

Alternate Business Names
Starbucks Starbucks Coffee
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Starbucks Corporation.

Customer Review Rating plus BBB Rating Summary

Starbucks Corporation has received 1.77 out of 5 stars based on 2 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.