BBB Business Review
This Business is not BBB accredited
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This company offers specialty coffee sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Starbucks Corporation include:
- Failure to respond to 4 complaint(s) filed against business
- 7 complaint(s) filed against business that were not resolved
Factors that raised the rating for Starbucks Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||172|
|Total Closed Complaints||243|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementJeffrey Kim, Assistant Manager Customer Service Mr. Bill Badgley, Senior Customer Relations Representative Mr. Jim Donald, President/CEO Mr. Howard Schultz, Chairman
Coffee & Tea Shops Coffee Break Service & Supplies Mail Order & Catalog Shopping Food Manufacturers, Wholesalers, Distributors Coffee & Tea
Alternate Business NamesStarbucks Starbucks Coffee Starbucks.com
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Starbucks Corporation.