BBB Business Review

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Description

This company offers chimney cleaning services as well as fireplace repair, dryer vent cleaning and masonry services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mad Hatter Chimney Sweep Seattle LLC include:

  • Failure to respond to 1 complaint(s) filed against business
  • Failure to have a required competency license

Factors that raised the rating for Mad Hatter Chimney Sweep Seattle LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mad Hatter Chimney Sweep Seattle LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 11, 2007 Business started: 01/01/1979 Business started locally: 01/01/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov
BBB confirmed that the license from Washington Secretary of State Corporations Division expired.

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982
BBB confirmed that the license from Washington Department of Labor & Industries expired. BBB confirmed that Washington Department of Labor & Industries suspended the license of Mad Hatter Chimney Sweep Seattle LLC. BBB confirmed that Mad Hatter Chimney Sweep Seattle LLC had not obtained a necessary license from Washington Department of Labor & Industries.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jay Smith Ms. Alex Baker, Seattle Manager
Contact Information
Customer Contact: Ms. Alex Baker, Seattle Manager
Principal: Mr. Jay Smith
Business Category

Chimney Cleaning Chimney Cleaning Equipment & Supplies Chimney Lining Materials Chimneys - Prefabricated Chimney Builders & Repair Contractors - General Mason Contractors Fireplaces Stoves - Wood, Coal

Service Area
Seattle.
Alternate Business Names
Chimney Sweep Seattle Chimney Sweep Seattle by Mad Hatter Chimney Cleaning & Repair Mad Hatter Chimney Cleaning & Repair The Mad Hatter Chimney Sweep Seattle LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.