BBB Accredited Business since
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This company offers online sales of baby, children and mom gear.
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A BBB Accredited Business since
BBB has determined that Zulily Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Zulily Inc include:
- 239 complaint(s) filed against business
Factors that raised the rating for Zulily Inc include:
- Length of time business has been operating
- Response to 239 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||121|
|Total Closed Complaints||239|
Additional Complaint Information
On November 21, 2013, BBB recognized a pattern of complaints from consumers regarding delivery and refund issues. Consumers allege the orders they place with Zulily Inc are delivered late or are not received at all. Consumers also claim they receive incomplete orders. Consumers further allege Zulily Inc does not provide refunds as promised when they cancel, return or do not receive their orders.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||38|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Darrell Cavens, CEO Mr. Tim Melia, CS Supervisor
Childrens & Infants Wear - Retail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview