BBB Business Review

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This business is not BBB accredited.

KinderCare Learning Centers LLC

Additional Locations

Phone: (800) 633-1488 Fax: (253) 770-9225 View Additional Phone Numbers 650 NE Holladay St Ste 1400, Portland, OR 97232

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This company offers preschool and before and after school child care for children six weeks to twelve years.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for KinderCare Learning Centers LLC include:

  • Failure to respond to 6 complaint(s) filed against business

Factors that raised the rating for KinderCare Learning Centers LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on KinderCare Learning Centers LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 04, 1987 Business started: 01/01/1969 Business started locally: 01/01/1969
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Elanna Yallow, President/CEO Ms. Mahira Aleem, District Manager Ms. Carisa Allgood, Assistant Director Ms. Vivian Barton, Center Director Ms. Tiffany Bliss, Center Director Ms. Alison Bogdan, Administrator Ms. Terri Breault, Center Director Ms. MaryKay Bryson, Assistant Director Ms. Catherine Bunch, Center Director Ms. Shannon Burkhalter, District Manager Ms. Lori Clark, Executive Director Ms. Pattie Convirs, Executive Director Ms. Lorraine Creek, Customer Contact Ms. Kimberly Dale, Center Director Ms. Debbie Davies, Branch Manager Ms. Tammy Dowd, Manager Ms. Kari Farevaag, Area Manager Ms. Christine Frazier, Center Director Ms. Karla Frei, Manager Ms. Tracie Gallagher, Area Director Ms. Tori Garrow, Manager Ms. Jennifer Geiger, Manager Ms. Stacy Glick, Executive Director Ms. Malissa Gordon, District Manager Ms. Tessa Green, Center Director Ms. Cynthia Grimm, Manager Ms. Tami Griswold, Director Ms. Royale Gueswel, Executive Director Ms. Bethany Gustavson, Executive Director Ms. Jennifer Holmes, Manager Ms. Colleen Hughes-Kraft, Regional Director Mr. David Johnson, President Ms. Toni Kwiatkoski, Center Director Ms. Elizabeth Large, Executive Vice President/General Counsel Ms. Carrie Magel, Director Ms. Jill Merrick, District Manager Ms. Shellie Miller, Customer Care Manager Ms. Lauri Milner, Executive Director Ms. Kara Muller, Executive Director Mrs. Nancy Olmos, Executive Director Ms. Jeana Petty, Center Director Ms. Donna Reedy, Center Director Ms. Jennifer Resbuldt, Center Director Ms. Jen Rommereim, Center Director Ms. Tamara Smith, Center Director Ms. Carrie Stull, Director Ms. Cori Taylor, Center Director Ms. Julie Whitney, Center Director Ms. Lisa Woody, Center Director Ms. Tiffany Wright, Manager Ms. Susan Wynne, District Manager
Contact Information
Customer Contact: Ms. Shellie Miller, Customer Care Manager
Principal: Ms. Elanna Yallow, President/CEO
Business Category

Child Care Centers Schools - Academic - Pre & Kindergarten

Alternate Business Names
Aramark Educational Resources Children's World - Totem Lake KinderCare KinderCare Child Care Network KinderCare Hazeldell KinderCare Learning Center KinderCare Officers Knowledge Learning Center Knowledge Learning Corporation Knowledge Universe Education LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.