Business ProfileforEmerald Queen Hotel & Casino in Fife

On Friday 5/26/2023 I had dinner at the *************** at the Emerald Queen Casino, with my husband for his birthday.I ordered a seafood dinner and when the meal came, I bit down on something hard in my food and when I looked at it, it was a rock. I informed the waitress that I bit down on a rock in my meal, and I think I broke a tooth. She told the manager, and he came and talked to me, and we fill out an incident report. The manager said he has only seen this happen two times since he has been manager at the Emerald Queen Casino. I informed him I would go to my dentist office to see if the tooth was broken. He gave me the Risk Manager information, to file an incident report after I go to my dentist if the tooth was broken. I call my dentist office and let them know what happened and got the first appointment available, which was Monday 5/30/23. After seeing the dentist and finding out the tooth was broken, I contacted the Risk manager ******************* and he gave me my claim number ********* and told me I would hear from their *************************** American Claims. ************************************* from American Claims contacted me and emailed me the forms for them to contact my dentist to cover the cost of the broken tooth. I have emailed and faxed over all required documentations for the cost of the broken tooth in the amount of $1334.00. I have made many phone calls back to ******************************* I did not receive a returned calls or emails for the company. I have emailed ********************************* on 7/20, 8/9, 12/4, 12/8, 1/29, and have made many phone calls to her office and still no reply back from American Claims. I have also called the Risk manager ******************* from Emerald Queen and he has left messages for ********************************* at American Claims to contact me also. I would just like to have my dental bill for the broken tooth paid for and this matter resolved.