This business is not BBB accredited.
Phone: (503) 285-1838 Fax: (503) 285-6986 595 N Columbia Blvd, Portland, OR 97217 View Additional Email Addresses
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This company offers cabinet and granite counter top manufacturing, wholesale and retail.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Shelley Xue Hui Chen, President
Cabinet Manufacturer Kitchen Cabinets & Equipment - Household Granite Wholesalers & Distributors
THIS LOCATION IS NOT BBB ACCREDITED
595 N Columbia Blvd
Portland, OR 97217 (503) 285-1838 Directions
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The company installed kitchen cabinets in our home in the summer of 2012. There is a problem with the hardware on the cabinets as well as the drawers not closing properly. I have called and emailed the company at least five times with no response. I would like the company to call me and set up a time to come to my home to fix the problems.
Desired Settlement: I would like the company to contact me, set up a time to come to my home and fix the problems.
Business Response: Initial Business Response /* (1000, 8, 2014/04/19) */ We will sent the installer back to the house to fix that for you and also we will show you how to used the drawer , I just call your home phone talked to your husband , see next week you sometime we can back to the house . Please give me call at the shop ************ -******* ,and we can schedule it out , by the way ***** , we did not receive any email or message about your call ,after I was talked with you last time about the drawer , and I send **************** back to the your house the next day , did he come by on that time ! Please call me as soon as you can about the schedule. I apologize . Initial Consumer Rebuttal /* (2000, 15, 2014/05/06) */ The company called me and responded satisfactorily to my complaint.