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This business is not BBB accredited.

Cen Com Inc

Phone: (800) 365-2527 Fax: (425) 696-0023 View Additional Phone Numbers 8525 120th Ave NE  Ste 222, Kirkland, WA 98033 View Additional Email Addresses http://www.alarmmonitoringservices.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers burglar alarm monitoring services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Cen Com Inc include:

  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Cen Com Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 13
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 27

Additional Complaint Information

On February 22, 2011, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege they sign up for alarm monitoring service for a specified rate, and are later charged a higher rate without warning. Consumers allege the business did not inform them the initial cost was a lower, promotional rate. Complaints allege the business threatens to send consumers to a collection lawyer when they attempt to dispute the additional charges, or the business charges an early termination fee if consumers try to cancel their contract.

BBB encourages consumers to review and understand all of the terms and conditions of a service before signing up for it.

Customer Reviews Summary Read customer reviews

1 Customer Review on Cen Com Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1979 Business started: 01/01/1968 Business started locally: 01/01/1968 Business incorporated 11/21/1996 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Ronald Cats, President Mr. Ben Price, VP of Consumer Services
Contact Information
Principal: Mr. Ronald Cats, President
Customer Contact: Mr. Ben Price, VP of Consumer Services
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors

Alternate Business Names
Alarm Services AlarmMonitoringServices.com American Digital Alarm Monitoring Cen Com

Customer Review Rating plus BBB Rating Summary

Cen Com Inc has received 3.83 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.