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Find a Location

Pacific Coast Feather Company has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPacific Coast Feather Company

    Bedding

    Current Alerts For This Business

    Bankruptcy:
    On 05/19/2019, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 19-11611-mew. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court for the Southern District of New York One Bowling Green New York NY 10004-1408 for resubmission to that court. The case number should be entered on the form.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers online and retail sales of down comforters, pillows, and feather beds.

    Business Details

    Location of This Business
    901 W Yamato Rd Ste 250, Boca Raton, FL 33431
    BBB File Opened:
    2/25/1998
    Years in Business:
    51
    Business Started:
    1/1/1973
    Business Incorporated:
    1/1/1973
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • National Sleep Products
    Business Management
    • Mr. Joseph Crawford, President
    • Mr. John Kruger
    • Linda Nicholson, Customer Service Manager
    Contact Information

    Principal

    • Mr. Joseph Crawford, President

    Customer Contact

    • Linda Nicholson, Customer Service Manager
    Additional Contact Information

    Fax Numbers

    • (206) 625-9783
      Primary Fax

    Phone Numbers

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have bought this down duvet comfoter at ***** for the ******************************************************************************************************************************** place here is their response .Thank you for contacting Pacific Coast Feather.I apologize for the delay in responding to your email. After careful review of your account history with us, no further replacements will be issued to you for the comforter purchased from ***** in 2016. We were first contacted by you in November 2016 stating your comforter was defective. It was leaking down and there were empty baffle boxes. We created a replacement order and shipped you the Lunesse Down comforter. In February of 2018, we were again contacted by you with the same complaint and additionally you stated the blue cording was "starting to be unsewn". As a courtesy a second replacement order was sent to you in April 2018. We were contacted yet again by you a few months later in May stating the cost of your original comforter was more than the replacement item you received. Again, as a courtesy we sent you a third replacement. Unfortunately, we will not be issuing an additional fourth comforter.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Suzette J

    1 star

    11/29/2022

    I received a ripped, unstuffed Level 4 King sized comforter shoved into a tiny box. There is ZERO customer support available. The phone number provided only goes to more recorded messages telling you to go to their website. Their website does not work - nothing would send. The comforter I spent $300 on was garbage. There is no way to talk to anyone, I tried everything. My only recourse is sending it back and letting them STEAL $12.99 for the shipping. They will charge you for taking back their damaged, bad product. I would have considered a replacement but the way this place is run, NO WAY. Do not buy from Pacific Coast Feather! The product I got was garbage and they made me pay to get rid of it. STAY AWAY.

    Pacific Coast Feather Company Response

    11/30/2022

    Dear *******,I'm sorry to hear that your comforter was defective. Of course we will not deduct the return shipping fee of $12.99 for orders that are defective. I see that your order is on the way back to us and is due to be delivered on 12/6/2022. A refund will be processed back to the credit card used for the purchase. Our refund policy and timeline is listed at https://www.pacificcoast.com/returns.html.Also I understand there was difficulty in sending an email though the forms submission. Our email contact is listed at the bottom of our Home page and is ********************************************************* Emails can always be sent directly to us at this email address. Again I apologize for the inconvenience this has caused you. Best,Consumer Response

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