BBB Accredited Business since

Fusion Beads Inc

Additional Locations

Phone: (206) 782-4595 Fax: (206) 781-9509 View Additional Phone Numbers 3830 Stone Way N, Seattle, WA 98103

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This company offers beading materials and supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fusion Beads Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fusion Beads Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fusion Beads Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 17, 2005 Business started: 03/01/1997 Business started locally: 03/01/1997 Business incorporated: 03/25/2002 in WA
Type of Entity


Business Management
Mari Eriksson, Owner
Contact Information
Principal: Mari Eriksson, Owner
Business Category


Alternate Business Names
Fusion Beads

Additional Locations

  • 13024 Stone Ave N

    Seattle, WA 98133 (206) 782-4595

  • 3830 Stone Way N

    Seattle, WA 98103 (206) 781-9500 (888) 781-3559


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Additional Phone Numbers

  • (206) 781-9500(Phone)
  • (888) 781-3559(Phone)
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Complaint Detail(s)

3/17/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered beads from this online store. The wrong ones were sent. I called them to inform them right away. I paid a lot of money to mail the incorrect items back with insurance and tracking. I have been constantly emailing the business and calling them to ask them where my FULL refund is. They keep promising to issue it but they have not up to this date.

Desired Settlement: Full refund of $10.43 back to my visa.

Business Response: Initial Business Response /* (1000, 5, 2014/03/14) */ Hello - we refunded this customer on 3/11/14 for 10.43. The customer emailed us about this situation and we processed the return the next day. We do state a 10 business day turnaround for any returns that we receive. Returns are processed in a 2-step process. First our warehouse verifies the products returned and then our customer service department processes the refund. We make every attempt to complete this process in less than 10 business days. We are very sorry to hear that ***** did not have a positive experience with Fusion Beads and would love the opportunity to turn around this feeling. We, at Fusion Beads, take customer support very seriously and think that every customer contact is an opportunity to help our customers and get to know them. Thank you. Final Consumer Response /* (2000, 7, 2014/03/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund took long but finally received.