This business is not BBB accredited.
Phone: (503) 970-6713 3818 SE 151st Ave, Portland, OR 97236
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This company offers refinishing and repair of bathtubs, counter tops and solid surfaces.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Allen Co of Portland LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeffrey Scholtens, President
Bathtub Refinishing Concrete - Stamped & Decorative Countertops Tile - Non-Ceramic - Contractors & Dealers Tile - Ceramic - Contractors & Dealers Bathtubs & Sinks - Repair & Refinish
Hours of OperationMonday through Friday
9:00am - 6:00pm
10:00am - 2:00pm
THIS LOCATION IS NOT BBB ACCREDITED
3818 SE 151st Ave
Portland, OR 97236 (503) 970-6713 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Two years ago, Allen Co. of Portland refinished my 70-year old cast-iron bathtub and did a great job. I was very happy with their work and experienced no problems, until a couple of months ago, when I noticed that the finish was beginning to peel and bubble in several spots. So, knowing that their work was guaranteed for five years, I called and spoke directly with the owner.. We immediately set up an appointment for him to come and make the repairs. He was responsive, cordial and very apologetic. He met me at my house, and applied a new coating, which looked great. After cautioning me not to use if till it dried, a minimum of 24 hours, he cleaned up and left and I was very pleased. It was then that the problem began. Within the next four hours, before it even finished drying, the new finish began to bubble and peel. The tub now looked far worse than it did before he came to make the repairs. I called **** the next morning, and texted him photos of the new bubbles and problem areas. Again, he was cordial and extremely apologetic. He said he had to order some other materials but he promised me would be in touch in a couple of days. In the meantime, he said that if the tub had finished drying, (which it had) I was to go ahead and use it (it's the only tub/shower I have in the house). His goal, he stated repeatedly, was to make sure I was pleased with their work. A week went by with no call-back, so I called him again. He told me that he had still not received the materials he needed but that he would call me when he did. Over the next two weeks, I called multiple times, left several message and never got another response. The one time I did reach him on the phone, he said that the company had sent him the wrong materials and that he would call me when he got the right materials. Last week, I left him yet another message asking him to call me back. I've not heard from him since.
Desired Settlement: I would like Allen Co. to refund me the price I was charged for the work in the first place ($395). I had to pay another vendor to repair the work and because of the damage his so-called repair caused, it cost me $750. He should be thankful I'm not asking for the $750. NOTE: I wrote the owner of Allen Co. a letter asking for a refund, and also told him I would be posting a review on Yelp and a complaint with the BBB.
Business Response: Upon hearing that there was trouble with the refinishing, I went to the clients home to view the job. The tub was deteriorating due to Chemical abrasion and the use of bleach. I asked the client what she used to clean the surface and she showed me a cleaner that had a main ingredient of clorox bleach. She said to me "oh, clorox is bleach isnt it." She had been using this cleaner for two years. Her neglect void the warranty. Wether my company or another, you can not use bleach as a cleaner. This is plainly stated on the "care" page of my website as well as told verbally. I did attemt to put a small recoat on a test area to see if the origional coating was salvagable but the old surface was too far damaged and gummy. Since she damaged the surface and void the warranty but expected a full redo to be free I felt it best that she go with another contractor. I have attached the care sheet/warranty so you may view it. h