BBB Business Review

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This business is not BBB accredited.

Columbia Bank

Additional Locations

Phone: (800) 895-3345 Fax: (503) 684-0781 View Additional Phone Numbers 1301 A St STE 800, Tacoma, WA 98402 View Additional Email Addresses http://www.columbiabank.com View Additional Web Addresses


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Description

This company offers banking services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Columbia Bank include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Columbia Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Columbia Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 05, 2001 Business started: 01/01/1925 Business started locally: 01/01/1925 Business incorporated 08/18/1981 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Bob Sznewajs, President/CEO Mr. Jim Bishop, President Robert Bryce, President Mr. Roger Christensen, CEO Mr. Nick Davidson, CRA & Fair Lending Compliance Analyst Ms. Melanie Dressel, President, Columbia Bank Shelley Herman, Manager Tom Johnson, Manager Walter Mc Laughlin, Manager Mr. Eric Melin, CRA & Fair Lending Compliance Analyst Mr. Doug O'Connor, Manager Jerry Reed, Vice-President Mr. Adam Stein, VP, CRA & Fair Lending Compliance Manager Mrs. Cara Thompson, Corporate Compliance Mr. Rex Townsend, President/CEO Ms. Kristen Warner-lee, Site Manager
Contact Information
Customer Contact: Mr. Nick Davidson, CRA & Fair Lending Compliance Analyst
Principal: Mr. Bob Sznewajs, President/CEO
Business Category

Banks Mortgage Brokers

Alternate Business Names
American Marine Bank Bank of Astoria Columbia Mortgage Group Columbia State Bank First Heritage First Heritage Bank Summit Bank West Coast Bank
Additional Information

According to information provided to BBB, Columbia State Bank took over on January 22, 2010, and is assuming control for Columbia River Bank.

On May 20, 2011, Summit Bank was closed by the Washington State Department of Financial Institutions, which appointed the Federal Deposit Insurance Corporation (FDIC) as receiver. The FDIC entered into a purchase and assumption agreement with Columbia State Bank of Tacoma, Wash., to assume all of the deposits of Summit Bank. Depositors of Summit Bank will automatically become depositors of Columbia State Bank. Deposits will continue to be insured by the FDIC, so there is no need for consumers to change their banking relationship in order to retain their deposit insurance coverage up to applicable limits. Customers of Summit Bank should continue to use their existing branch until they receive notice from Columbia State Bank it has completed systems changes to allow other Columbia State Bank branches to process their accounts as well.

For more information, contact the FDIC at (800) 894-3219 or at www.fdic.gov/bank/individual/failed/summit.html.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.