Customer ReviewsforHot Lava Baking Co

PSA, I tried to resolve this with the owner. Last Thursday I called and placed an order for a birthday cake for my sister's milestone birthday. We live all over the west coast and come to Sunriver every spring. I went in with my 86 yr old mother to pick up the cake on Saturday afternoon just before closing. Two young workers greeted us and after some time told us that they didn't have our cake. I quickly reviewed my recent phone log and saw my confirmed phone call of Thursday afternoon and dialed the number which rang to the bakery for additional confirmation. Later I would be told via the owner that she checked her call logs and said I never called. I find this odd as no one asked for my phone number on Saturday. They called their boss 3 separate times seeking direction. It became obvious whoever was working Thursday afternoon May 13th didn't put in our order. The girls on Saturday became more and more rude as the scene unfolded. They did offer us a German Chocolate cake at a minor discount but that didn't fit our dietary needs. I was able to describe our order and the person I spoke to in great detail. They gave each other a look that made me suspect that I might not be the first. I asked to speak with the owner and was denied. I then asked if I could leave my name and phone number in which they provided me paper and pen. As I was writing my contact information down my mother started crying and shared with them how special of a night we had planned. They laughed at her and made caustic comments. She was devastated. As I finished writing my contact information I asked if the owner would call me - they said "No, she won't. Why would she? You didn't pay for anything. She doesn't owe you anything." We are beyond baffled at our experience with Hot Lava. We chose to support local especially with the impact of COVID plus we frequent Sunriver yearly. Guess we will be driving to Bend from now on.