BBB Accredited Business since

Larry's Independent Volvo

Phone: (206) 722-4070 Fax: (206) 721-0171 6301 Beacon Ave S, Seattle, WA 98108 http://www.larrysvolvo.com


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Description

This company offers specialty auto repair for Volvos.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Larry's Independent Volvo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Larry's Independent Volvo include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Larry's Independent Volvo
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1995 Business started: 01/01/1995 Business started locally: 01/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Warren Moy, President
Contact Information
Principal: Mr. Warren Moy, President
Business Category

Auto Repair & Service Auto Dealers - Used Cars General Automotive Repair (NAICS: 811111)

Alternate Business Names
Larry's Volvo Repair & Service Warren Moy Motorsports Inc

Additional Locations

  • 6301 Beacon Ave S

    Seattle, WA 98108 (206) 722-4070

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: car broke down approx. 21 days after spending $800 to have fixed.

Desired Settlement: DesiredSettlementID: Refund the car is not running. I need a running vehicle. a refund is in order and the damage to my engine repaired

Business Response: Initial Business Response /* (1000, 6, 2014/01/21) */ ****** brought his car in for an intermittent stalling problem he was having on 11-12-13. Because it was an intermittent problem, it was a difficult problem to trace down. After spending over 8 hours of diagnostic time and road testing, the car stalling problem was was repaired by replacing an electrical cam position sensor and tightening and cleaning of electrical harness connectors. car was then road tested an additional 2 days to make sure engine stalling was repaired, ****** was charged a total of $845.59 for the repair for which he received a discount of $500.00 for a bill that was originally over $1350.00. The car was towed in on 01-09-14. The car was checked out and diagnosed. The mechanical engine cam timing belt had broken which is unrelated to the electrical repairs done previously. The car has over 200,000 miles on it and many mechanical and electrical systems that are worn out and/or are wearing out. Total including tax to repair the timing belt and valves will cost $3,285.00, that being said Larry's Volvo is willing to give a substantial discount towards the repair of ******'s car, 20% off the total for labor and parts costs in the name of customer goodwill. Final Consumer Response /* (3000, 8, 2014/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried to get the shop to address the belt previously and the response was "you still have 30,000 still left on the timing belt. This was approx. one (1) year ago. The shop did not say anything about the cam or belt when I picked up the car. Car also was running rough and making clicking sound in the 21 days after receiving from shop. Car did not make sound or run rough when I brought car in. Car was actually running very smooth except for the intermittent stalling witch was why I took car to shop in first place. In the past 26 month the car had been to the shop approx. four (4) times....twice for intermittent stall, once for time belt change/check-up and currently the car resides at the shop pending results of investigation. Since owning the car,(approx. 7 yrs.) the shop has been the only shop the car has repaired at. No other shop has worked on the car. Final Business Response /* (4000, 19, 2014/02/13) */ *** ********'s car was brought to Larry's Volvo on 11/12/13 to repair a very intermittent stalling problem with the engine. After spending over 8 hours of checking and road testing the car, the problem was diagnosed and repaired by replacing the cam position sensor and repairing the engine wiring harness and connections. The car was then road tested over the next 2 days and over 100 miles to make sure the engine was no longer stalling out and was deemed ready for delivering back to *** ********, at that time he was given a $500.00 discount for the repairs for our time invested in finding the intermittent stalling problem. We offer a 100 percent warranty on all of our work for one year and unlimited miles. The problem *** ******** brought the car in for on 1/09/14 was not related to the work done on 11/12/13. The cam timing belt had broken and the engine has been damaged. While we can understand *** ********'s frustration at having to spend more money on his car in less than two months of driving, we will not be held liable for a problem not related to the stalling problem for which he had originally brought the car in for. We have offered a substantial discount on the repairs for *** ******** to help him out but not able to repair his car for free on something that is not related to previous repairs. *** ********'s car has more than 205,000 miles and is over 20 years old so many things on his car will be needing repairs. We will not be held responsible things that may break or wear out in the future.