BBB Accredited Business since

Jimmy's Auto Services

Phone: (360) 459-7113 4524 Pacific Ave SE, Lacey, WA 98503

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This company offers full service auto mechanical repair specializing in brakes, mufflers and radiators; additionally this company offers limousines rental services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jimmy's Auto Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jimmy's Auto Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jimmy's Auto Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 19, 2001 Business started: 06/01/1991 Business started locally: 06/01/1991
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
Phone Number: 800-451-7985

Business Management
Mr. Jim Palmer, Owner Mrs. Donna Palmer, Owner
Contact Information
Customer Contact: Mrs. Donna Palmer, Owner
Principal: Mr. Jim Palmer, Owner
Business Category

Auto Repair & Service Brake Service Limousine Service Auto Diagnostic Service General Automotive Repair (NAICS: 811111)

Alternate Business Names
Jimmy's Discount Muffler, Brake & Radiator Jimmy's Limousine Service

Additional Locations

  • 4524 Pacific Ave SE

    Lacey, WA 98503 (360) 459-7113


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/12/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Had a new exhaust and down pipe installed, however, the welding was poorly applied to a piece of piping that was not able to hold the weld, therefor, Jimmy's craftsmanship had failed and the exhaust has fallen off. Took the vehicle in question back to the shop today, 10/09/2015 and they want more money to replace the exhaust again. Paid $160.00 and I would like a refund due to poor craftsmanship by a so call certified mechanic. Or we can simply file a smll claims if they are not willing to rectify their mistakes.

Desired Settlement: Asking for quality work at this point is obviously asking too much, given the nature of the poor craftsmanship, thus, a refund can be mailed to my place of residency.

Business Response: The consumer's exhaust, tail pipe and muffler was originally done on 4/24/2013 and it had a 12 month warranty. We told the customer he needed a new piece of pipe in place of a flange when he came to our location in October of 2015 and that he would need to pay since it was no longer covered by warranty. We believe there was a leak in the flange. It sounds like normal wear and tear.