BBB Accredited Business since

Japanese Auto Repair & Import Engine

Phone: (503) 356-8055 Fax: (503) 848-2256 View Additional Phone Numbers 19400 SW Shaw St, Beaverton, OR 97007

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This company offers automobile service and repair of Japanese vehicles as well as the sale and rebuild of Japanese engines and transmissions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Japanese Auto Repair & Import Engine meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Japanese Auto Repair & Import Engine include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Japanese Auto Repair & Import Engine
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 2000 Business started: 03/01/2000 Business started locally: 03/01/2000
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Sole Proprietorship

Business Management
Mr. Vincenzo Duvalinni, Owner
Contact Information
Principal: Mr. Vincenzo Duvalinni, Owner
Business Category

Auto Repair & Service General Automotive Repair (NAICS: 811111)

Alternate Business Names
Japanese Auto Service & Import Engine

Additional Locations

  • 19400 SW Shaw St

    Beaverton, OR 97007 (503) 356-8055 (503) 356-0615


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/5/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Check Engine light is back on after a complete engine replacement...also the powersteering now doesn't work!

Desired Settlement: DesiredSettlementID: Other (requires explanation) get the car smogged and the power steering fixed and then pay them for the engine work completed.

Business Response: Initial Business Response /* (1000, 6, 2014/04/21) */ Mr. **** came in for an engine replacement was advised that all of his sensors and external engine parts would be transferred from his engine to the engine he is buying from us. his check engine light had nothing to do with our work. it had to do with one of his sensors. after stopping payment on the check he wrote us i had no reason but keep the vehicle in my shop until i receive payment. Mr **** on the other hand said he will no pay me unless he takes the car and make sure everything is working well. I advised him it doesn't work that way and i will not release the car which led him to contact your office. I contacted attorney general's office and reported Mr. **** who later came in to fix the check engine light which was an oxygen sensor that came out of his car in the first place. paid for it and even signed a note indicating he will withdraw his claim with BBB. because he was wrong. I have that invoice with the note on it. in case he have not taken the time to call in and cancel the claim. attached you will find a copy of that invoice. Initial Consumer Rebuttal /* (2000, 8, 2014/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)