This business is not BBB accredited.

Green Oval Motors LLC

Phone: (503) 232-0049 Fax: (503) 232-3083 2046 NE Martin Luther King Jr Blvd, Portland, OR 97212 View Additional Email Addresses http://www.greenovalmotors.com


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Description

This company offers full automotive service exclusively for Land Rover vehicles.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Green Oval Motors LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Green Oval Motors LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 30, 2007 Business started: 01/01/2007 Business started locally: 01/01/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Doug Hoblitt, Member
Contact Information
Principal: Mr. Doug Hoblitt, Member
Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Auto Diagnostic Service

Hours of Operation
Monday - Friday
8:00am - 5:30pm

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2046 NE Martin Luther King Jr Blvd

    Portland, OR 97212 (503) 232-0049

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Green Oval LLC did not perform some of the services that I was charged for. The services include an oil change, differential oil change, and transmission service. I know this because about 2 months after paying them for these services, I decided to perform these services to the vehicle myself. The engine oil that was emptied from the engine was JET BLACK, indicating it is very old, burnt up oil--not engine oil 2 months old or so. The oil emptied from the front and rear differentials was also very black and had metal flakes in it, indicating the fluid was extremely old and burnt up. The same is true of the transmission fluid. Car fluids like these will not degrade that quickly, therefore it is clear that Green Oval did not perform any of these services, but charged me for them. Green Oval can refer to their Invoice #****.

Desired Settlement: I want $300.00 paid to me by Green Oval for the following reasons: 1. The total for parts and labor charged to me for these services was $256.75. 2. Potential internal damage of the vehicle caused by being misled into thinking the vehicle was serviced. 3. Refer to Green Oval invoice # ****.

Business Response: Green oval motors replaced the oil pan at the same time the service work was perform, which means the motor oil has to be drained completely to perform the pan replacement. Mr ******* vehicle is over 20 years old, and all Land Rover vehicles with the engine that is in his vehicle will make the engine oil turn jet black within a few hundred miles, this is normal for this particular vehicle. It is also impossible to tell how old any fluid is based on it's color, transmission fluid, motor oil, and differential fluid is supposed to lubricate, cool, and clean when put in use. Therefore saying we did not flush the fluid simply because the fluid is dark, is a false, the fluid is doing what it is designed to do, and a vehicle of this vintage will darken the fluid even quicker!  I assure Mr ***** that we did the proper maintenance on his vehicle, I did it myself personally as a matter of fact, because we knew the customer was very particular about his vehicle and the work performed on it. We have stood behind our work with him with other issues on a distributor rotor that failed after we recently replaced it, and given him personalized service by providing him with do it yourself tips, and free parts. 

Green oval motors absolutely flushed the motor oil, transmission, and differentials in this vehicle as described on invoice #1662. It is absolutely normal for these fluids to darken in a short amount of time, it means the fluid is doing what it was designed to do, and is impossible to tell when a fluid was flushed simply by the color of that fluid. Green oval will not issue a refund, because the work was performed.