BBB Accredited Business sinceAdditional Locations
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This company offers sales and service of luxury European automobiles.
We offer full repair/rebuild on transmissions.
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A BBB Accredited Business since
BBB has determined that Complete Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Complete Automotive include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Brian Burns, President Ms. Nikki Onodera, Office Manager
Auto Repair & Service Auto Repair - Vintage Auto Dealers - Used Cars Auto Detailing General Automotive Repair (NAICS: 811111)
Products & Services
Complete Automotive offers the following product(s): European vehicles
Refund and Exchange PolicyAll cars are sold contingent on major mechanical inspection.
Alternate Business NamesBellevue Motor Cars Complete Automotive Inc DBA Dean Transmisison European Motor Cars of Bellevue European Motor Cars of Seattle Seattle Motor Cars
Products & Services
We sell luxury pre owned European vehicles. We have a full service, parts and detail department as well as a transmission shop.
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Additional Phone Numbers
- (206) 329-5500(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I have several complaints. I bought this vehicle back in October. I had an appointment scheduled for 10am with the owner of the company. At 10am when I am standing outside the locked building, I get a phone call that someone would be there shortly. I should have left at this point and never looked back. The man that showed up looked either stoned or hung-over. During the test drive, a warning light was on. I asked the salesman what it was about and he replied "the vehicle is just low on fuel." I thought that was odd but figured he knew what he was talking about. When we returned, I decided to purchase the car. I asked where the owner's manual was located since it was not in the glove box and I wanted to verify the warning light. "Oh, I didn't know it wasn't there, I'll check storage(which was clearly a lie since the guy claiming he didn't know it was there was the same guy who had driven the car for the last year or roughly 10k miles". I still don't have a manual, but was told by a different employee of Complete Auto Service that BMW does not provide manuals anymore but instead it is up to the owner to download and print the PDF. You've got to be kidding me. I wish it stopped there. Part of the purchase agreement was focused on the car needing some front and rear bumper painting. I agreed and have it fixed in writing that they would properly re-paint the front and rear bumpers. Fast forward to the pick-up of the vehicle. No owner, no service guy, just an empoyee picking me up and literally dropping me at a paint shop in an industrial park near the stadiums. No one asked if the paint job was ok, no one followed up. I wouldn't have accepted the car from Complete Auto if someone was there to deny it to. They painted over the old paint and you can clearly see the lines where they taped off and covered over the issues. I called to complain and still haven't recieved any feedback or acknowledgement of wrong-doing. So, I have now had the car for one month. The warning light still comes on when the "car is low on gas and WHEN IT IS NOT!!" I get a flat tire, I take the car into ******** **** and buy new tires since the tread was low. I find out that the rim is cracked and had been welded back together twice in the same area. The wheel was clearly unstable and not architecurally sound. I SHOULD NOT HAVE BEEN DRIVING IT ON THE ROAD OR GIVEN IT TO MY WIFE TO DRIVE!!! I called up Complete Auto and asked about the wheel. The owner ***** and I spoke for some time. Apparently this car had been owned by Complete Auto for over a year and it was the owner's son's car. Turns out ***** recalled having an issue with the wheel and told me he had it fixed. I asked him why he didn't disclose this at the time of the sale. I WOULD NOT HAVE BOUGHT THIS CAR KNOWING IT HAD ONE TWICE-REPAIRED CRACKED RIM. I asked ***** if he could help me acquire a new wheel since he knew about it and it should not have sold me the car in this condition. ***** declined to help buy me a new wheel. I figured that was fair since it was only one wheel and it had been a month since the purchase. Seattle has potholes and I was being reasonable. I just wanted help replacing a $500 BMW wheel that I wouldn't have bought if I had known about it. So then December shows up... Remember that warning light that just wouldn't go away? Turns out while driving my car across Mercer Island on the 90, the engine fails. I limp the car the *** ** ******** only to find out that the warning light was telling me my fuel pump was FAILING and that I needed to have ALL 6 fuel injectors replaced.(All six at once? seems a little aggressive) So Complete Auto lied to me or just didn't check the code when they said it was nothing when I asked them to check while the bumper was being re-painted (allegedly). I wish it ended there... I go to pick up my car from BMW after paying to have all that stuff fixed. Pretty expensive bill for a guy who just got out of the Army in October and hasn't taken a pay check while he tries to build his start-up business... I bought that car with deployment money so I would have something reliable while I was in employment limbo after the Army and this guy and his son have taken me for a serious ride. I still really wish it just ended here... My car now has a flat tire in the BMW service drive. I get it filled with air and its holding air... This seems familiar, I just went through this a month ago with a seperate wheel. I Take the car to ******** **** and find out a second wheel has cracks and been welded together twice before. AT THIS POINT IN TIME IM BEYOND FURIOUS BECAUSE THERE ARE NOW TWO CLEARLY FAILED RIMS ON MY CAR. Both times the tire guys pleaded for me not to drive away on the broken rim. So I paid to tow my car home from ******** **** two seperate times so I wouldn't kill myself on the highway. Did I mention ***** and the guys at complete auto knew about cracked rims? At this point in time, I call ***** the owner of complete automotive and tell him its time we start talking about replacing my wheels. After multiple long coversations, ***** ended up hanging up the phone on me when I started to let him know I was considering litigation and reporting this to the BBB. This is after he tried to tell me OEM and BMW wheels are known for failing and cracking and that I should just accept it for what it is. I countered with the fact that I worked in an AUDI dealership throughout highschool and college and that AUDI uses OEM wheels just like BMW. I pointed out that I know OEM wheels don't fail on a "weekly basis" as ***** of Complete Auto wanted to have me believe. I explained that in my 6+ years of working at a Audi dealer in MN(the only place that has worse potholes than WA) we rarely saw OEM failures and I told him that I think he truthfully knew that too. Thats about the time he realized I knew what I was talking about and he offered to pay for one wheel. The same wheel he refused to replace back in October. I still haven't seen any money or reimbursement. Prior to losing contact with the owner, he offered to pay for the first wheel I replaced which he refused to replace in October. He claimed that he only felt it was right to replace the one rim since he had it fixed and knew it was broken. I told him that was not suffficient at this point considering all the time, money and effort I had put into fixing all the problems which he either knew about or avioded. I literally had to cancel business meetings since I had no car to drive on certain days. I had to rent a vehicle and pay out of pocket to keep working. Since I bought this vehicle I have spent thousands of dollars fixing problems they either knew about and acknowledged after the fact to me or flat out ignored.
Desired Settlement: At a minimum, I want new wheels on the vehicle which I pre-approve and agian approve after installation(I don't want another paint issue). I could ask for full reimbursement of my rental car, repairs, towing etc. Honestly, I just want new wheels on the car so I car look someone in the eye and sell the car honestly. I just want to move on and hopefully recover some of my losses. I haven't posted on social media and haven't filed any lawsuits. This is my preferred means of fixing this issue.
Unfortunately, ******** version of this story is not only full of inaccuracies, it is also littered with half-truths and slander.
***SUPPORTING DOCUMENTS REDACTED BY BBB***
It is a waste of time to continue in this back and forth pattern with ******. He can deny the chain of events, make bogus claims about spending thousands on repairs, and question our integrity all he wants. We are sorry he regrets his vehicle purchase. But his demands in resolving this matter are completely unreasonable. There was not an issue with any wheel when he purchased the vehicle. As noted in our original response, we had one wheel professionally repaired long before ******** purchase. There were no issues with the wheel following the repair.