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BBB Accredited Business since

Carlson Automotive Inc

Phone: (206) 842-2484 Fax: (206) 842-4263 1278 Ferncliff Ave NE, Bainbridge Island, WA 98110 View Additional Email Addresses http://www.hoauto.mechanicnet.com


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Description

This company offers automotive service and repair on both imports and domestic cars and light trucks. They also sell tires, batteries, shock absorbers, exhaust, tune-ups, mileage based services, oil changes, and perform mechanical repair on windows.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carlson Automotive Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Carlson Automotive Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carlson Automotive Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 15, 1994 Business started: 01/01/1946 in WA Business started locally: 01/01/1946
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Scott Carlson, President Mr. Andy Cotey, Manager
Contact Information
Principal: Mr. Scott Carlson, President
Customer Contact: Mr. Andy Cotey, Manager
Business Category

Auto Repair & Service Brake Service Radiators - Automotive Transmissions - Automobile Auto Air Conditioning Equipment Tire Dealers General Automotive Repair (NAICS: 811111)

Products & Services

Carlson Automotive Inc sells the following brand(s): AC Delco, Akebono, Borg Warner, Continental, Cooper, Goodyear, Interstate, Kuhmo, Michelin, Pirelli, Walker Exhaust

Carlson Automotive Inc offers the following product(s): Automotive Air Conditioning repair/service, Automotive repair & service, Brakes, Engine diagnostics, Exhaust, Oil change service, Timing belt replacement, Tires, Tune-up, Warranty Maintenance services

Method(s) of Payment
Mastercard, Visa, American Express, Discover, Debit Card, Cash, Voyager Fleet Card
Service Area
Bainbridge Island & North Kitsap
Alternate Business Names
Hockett & Olsen Automotive & Tire
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.