This business is not BBB accredited.
Phone: (503) 243-1400 View Additional Phone Numbers 703 NW 16th Ave, Portland, OR 97209
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This company maintains and repairs Asian cars and trucks.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for #1 Japanese Auto Service & Engine Sales include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Bill Gallagher, Owner
Auto Repair & Service
Alternate Business NamesB & A Auto Enterprises LLC Japanese Auto Service Japanese Auto Service Downtown Japanese Import Engine Sales No. 1 Japanese Auto Service & Import Engine Sales
THIS LOCATION IS NOT BBB ACCREDITED
703 NW 16th Ave
Portland, OR 97209 (503) 243-5555 (877) 942-1400 (503) 243-1400 Directions
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Additional Phone Numbers
- (503) 243-5555(Phone)
- (877) 942-1400(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I brought my Nissan to Japanese Auto & Engine sales because it was running bad and the check engine light had come on.I received an estimate for $2800 but I noticed that the labor had been incorrectly added up. The mechanic agreed that there was a miscalculation and I was told with a handshake that I would be charged no more than $2100.00 . When I picked up my "repaired" car I was billed $2253 and told that the check engine light was off, but that my car was still running bad because I had used inferior gas. **(the bad gas excuse was noted on the receipt). A few days later the check engine light was back on,I continued driving the car to burn up the "bad gas" but the car continued to run poorly, even after I had replaced the gas. I brought my car back to the shop and in so many words was told tough luck that they had repaired my car. I insisted that they fix my car and they told me to get the car off of their property. A mechanic attempted to physically remove me from the shop and hit me on the side of the face when doing so. I insisted that the office lady call the police and I waited outside. The police came and I explained what had happened. The mechanic denied hitting me and the police said that it was a civil matter and there was nothing they could do. After the police talked to the owner and he said I could leave my car and he would take a look at it. A few days later I got a call that my car was ready and to come pick it that there would be no additional charge. I asked but the owner would not tell me what he had done to repair it. Within the next 50 miles my car overheated. I brought my car to ****** **** this time for repairs and when working on my car they discovered that JAS did not replace several bolts and grommets that they had removed. A few hundred miles after the overheating problem I had to have major engine work done by ********* ***** I suspected that JAS had something to do with the overheating problem and after looking at my repair bill from JAS and checking my engine ********* determined that I had been billed for work not done on my car.
Desired Settlement: $$$$.$$
Contact Name and Title: Bill G******** Owner
(The consumer indicated he/she DID NOT accept the response from the business.)
Business Response: This has been going on for almost two years now. The parts that the other party alleges that they didn't think were installed were in deed installed. I do in fact have the purchase orders and receipts for the parts. The three parts that were addressed were the rear main seal, intake manifold gasket and the fuel injector cushions. I'm not going to supply the consumer the documents. If the BBB would like me to send them copies I would be happy to do so, but I am not going to supply them to him.