BBB Accredited Business since


Phone: (425) 837-1508 Fax: (425) 837-1538 3020 Issaquah Pine Lake Rd SE # 35, Sammamish, WA 98075

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This company offers online mail order car parts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that P F Y C meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for P F Y C include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on P F Y C
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 05, 2001 Business started: 06/01/1998 Business started locally: 06/01/1998 Business incorporated: 06/15/1999 in WA
Type of Entity


Business Management
Mike Lewis, President
Contact Information
Principal: Mike Lewis, President
Business Category

Auto Parts & Supplies - New Catalog Showrooms Internet Shopping

Alternate Business Names
PFYC - PartsForYourCar Vertical Stores Corp

Customer Review Rating plus BBB Rating Summary

P F Y C has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3020 Issaquah Pine Lake Rd SE # 35

    Sammamish, WA 98075 (425) 837-1508


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/5/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered some head light covers for my car through the website For what ever reason I was sent the wrong covers for my car. Communication was going good. I was asked for pics of the head light covers and of the shipping info and asked if I wanted a refund or the correct parts. I replied to the email and the very next I got a message in my inbox that my message had failed to be delivered. it seems the email address is no longer active. I have had no better luck with their chat option on their website. So I'm out of money and stuck with parts that do not fit. Product_Or_Service: Camaro Head Light Blackout Covers Order_Number: ******

Desired Settlement: DesiredSettlementID: Refund I just want my money back and I don't want to pay the 10% restocking fee since I was sent incorrect parts.

Business Response: Our last reply to the customer was on 2/20/15. We have not heard back from him. Perhaps the photos he sent were too big for the mail server. Our email address is working fine as is our Live Support service. Here is the reply we sent to him on 2/20/15.

Hi *******, from the photos you sent those don't appear to be the right covers. Would you be able to send me some photos of them by themselves on a table? And also let me know the part number that appears on the box they came in?

If they are the wrong ones, are you interested in getting the right ones?  Either way, a return is not a problem but I just want to know what your goal is and we'll go from there.


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.