BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Denny's Auto Service

Phone: (360) 426-2271 Fax: (360) 426-1498 123 N Front St, Shelton, WA 98584 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Quality Repair By People Who Care. AAA approved repair facility.  From major repair, diagnostics, and overhauls, to minor maintenance and light duty repair.  We are equipped and trained to meet your European, domestic, and Japanese vehicle repairs as well as keep maintained for your factory warranty requirements.  Air Conditioning, Timing Belts, Tune ups, Check Engine lights, Engines, Transmissions, Brakes, Steering, Differentials, 30,000/60,000/90,000 mile services and SO MUCH MORE.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Denny's Auto Service include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Denny's Auto Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 24, 2001 Business started: 01/01/1985 in WA Business started locally: 01/01/1985
Type of Entity


Business Management
Sunshine Pearson, manager
Contact Information
Principal: Sunshine Pearson, manager
Business Category

Auto Diagnostic Service Auto Repair - Power Steering Auto Repair - Maintenance Engines - Fuel Injection Service & Parts Brakes - Lining - Manufacturers & Distributors Auto Air Conditioning Equipment Alternators & Generators - Auto Repair

Products & Services

Denny's Auto Service sells the following brand(s): Napa Auto Care, BG Service Shop, AC Delco, and more.

Method(s) of Payment
Visa, MasterCard, American Express, Discover, Voyager, GSA, Care Care Card through GE money, Napa Card, Check, Debit, Cash.
Refund and Exchange Policy
Denny's Auto Warranties their parts and labor for 12 months/12,000 miles (whichever comes first) to the original purchaser.  Repairs must be performed/authorized by Denny's Auto Service.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.