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This company offers used auto sales.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Spirit Auto Center LLC include:
- 24 complaint(s) filed against business
- Failure to respond to 5 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Spirit Auto Center LLC include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||24|
Additional Complaint Information
On April 17, 2015, BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege they purchase a vehicle from Sunset Cars of Renton under the belief that the car is in good working order; however, they discover major malfunctions or damage after a short time. Consumers allege the company promises to fix the issues or pay the repair bills, but later refuses or pays only a partial bill for repairs. Consumers also allege that when issues are known at the time of the sale, Sunset Cars of Renton promises to fix the issues or pay the repair bills, but later refuses or pays only a partial bill for repairs.
On April 20, 2015, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Debbie Davies, Controller
Auto Dealers - Used Cars
Hours of OperationMonday through Sunday
10:00am - 8:00pm
Alternate Business NamesSpirit Auto Center of Everett Sunset Cars of Renton Sunset Cars Unltd
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview