BBB Business Review

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This business is not BBB accredited.

Spirit Auto Center LLC

Additional Locations

Phone: (425) 226-6113 Fax: (425) 226-6096 330 Sunset Blvd N, Renton, WA 98057 View Additional Email Addresses http://www.sunsetcarsofrenton.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers used auto sales.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Spirit Auto Center LLC include:

  • 24 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Spirit Auto Center LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 18
Total Closed Complaints 24

Additional Complaint Information

On April 17, 2015, BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege they purchase a vehicle from Sunset Cars of Renton under the belief that the car is in good working order; however, they discover major malfunctions or damage after a short time. Consumers allege the company promises to fix the issues or pay the repair bills, but later refuses or pays only a partial bill for repairs. Consumers also allege that when issues are known at the time of the sale, Sunset Cars of Renton promises to fix the issues or pay the repair bills, but later refuses or pays only a partial bill for repairs.

On April 20, 2015, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Spirit Auto Center LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 6

Additional Information

BBB file opened: July 01, 2013 Business started: 07/01/2012 Business started locally: 07/01/2012
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Licensing Motor Vehicles
2424 Bristol Ct SW, Olympia WA 98502
http://www.bls.dor.wa.gov/vehiclevesseldealer
Phone Number: (360) 664-6475
intdlrnw@dol.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Debbie Davies, Controller
Contact Information
Principal: Ms. Debbie Davies, Controller
Business Category

Auto Dealers - Used Cars

Hours of Operation
Monday through Sunday
10:00am - 8:00pm
Alternate Business Names
Spirit Auto Center of Everett Sunset Cars of Renton Sunset Cars Unltd

Customer Review Rating plus BBB Rating Summary

Spirit Auto Center LLC has received 1.66 out of 5 stars based on 6 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.