BBB Accredited Business sinceAdditional Locations
Phone: (425) 861-1978 Fax: (425) 702-9788 13815 NE 24th St, Bellevue, WA 98005
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This company offers automobile sales of late model and new European cars.
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A BBB Accredited Business since
BBB has determined that Landmark Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Landmark Motors Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Frank Hasselbaulk, President
Auto Dealers - Used Cars Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: 1. ON PAPER IT SAYS THAT I'M GETTING MY CAR FINANCED WITH ****** *** ****** *****. BUT THEN A FEW DAYS LATER, AFTER TRYING TO CANCEL THE EXTENDED WARRANTY SERVICE AND LO-JACK INSTALLATION SERVICE, I FOUND OUT THAT THEY DECIDE TO TRANSFER MY FINANCING THROUGH ** ****** *****. NO EMAIL WAS SENT REGARDING THIS MATTER NOR A CALL FROM THEM ABOUT THIS CHANGE. 2. I TRIED TO ASK IF I COULD STILL GET MY TRADE IN VEHICLE AND CANCEL THE WHOLE TRANSACTION EVEN FOR A PENALTY BUT I WAS TOLD BY *****, THE SALES REP, THAT THEY HAVE ALREADY GOT RID OF MY VEHICLE, AND THAT'S BEFORE THEY SAID THAT THEY HAVE TO SWITCH TO *****. 3. THE ORIGINAL AND SIGNED CONTRACT FOR THE PURCHASE IS THROUGH ****** ***, BUT THE CANCELLATION FOR THE EXTENDED WARRANTY AND LOJACK INSTALLATION/SERVICE SIGNED PAPERWORK SHOWS BEING FINANCED WITH ***** WITH NO PAPERWORK IN EXISTING MY SIGNATURE FOR THE PURCHASE THAT IT IS WITH *****.
Desired Settlement: CANCELLATION FOR THE WHOLE TRANSACTION. AND IF THEY CANT GIVE ME MY CAR BACK, AT LEAST GIVE ME THE UPRAISAL VALUE OF MY TRADE-IN ($20,000).
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a used 2007 Mercedes S550 from LandMark Motors on or around 10/30/2013. This car upon inspection has defects not disclosed during the time of purchase. These defects are outlined below: Non functioning lumbar support on the drivers side seat. non function mirror tilt on either driver or passenger mirrors (safety issue)
Desired Settlement: Compensation to have the items listed in the complaint repaired by a mutually agreed upon facility.
Business Response: Initial Business Response /* (1000, 5, 2013/11/22) */ This complaint is purely baffling. This Customer has slammed us on every review sight there is. *** **** has not returned my personal phone call to him to try to work this out at this time. *** **** came in on a advertised special we offered on this 2007 Mercedes-Benz S550. This car was marked down $4000.00 from our sticker price. We then negotiated further to earn his business. We do sell used cars not new ones. We do our best to please everyone and provide a great service The dealings with *** **** was very pleasant and reasonable in all aspects of a mutually beneficial car buying experience. We have all of our cars pre-inspected prior to sale. We also offer our clients to have pre-buyers inspections or make it a contingency of the sale. *** **** did not do either and inspected and drove the car himself. When the detail department was finishing *** ****'s car we noticed that one of the automatic door closers was not working Properly. There was also a Service suspension light that had come on. We then added to the "Due Bill" That we would look into and resolve these issues. We did not try to hide them or sell a car with known problems. We then after discounting our car over $4000 off of our sticker price and paid $1847.00 to have those two items resolved as part of us doing good business. Part of the $1847.00 was addressing the after the sale mirror concern. This in no way is a safety issue. There is an available option on this car for self adjusting mirrors when car is in reverse the mirrors tilt down. When the car is put into drive the mirror tilt back. We made a adjustment to make sure vehicle mirrors would stay and operate in the driving positions and adjust. 90% of vehicles on the road do not have this feature.The Mercedes S550 is one of the most complex car in the world. The have so many options with a big reason they are about $100,000 new. We sold a used one for $31,995 so that's $68,000 less than new. After the heavy discount and $1847 of after the sale work it put us into the red on this car. When a car is new everything should work perfectly. When a vehicle is used they are what the are. We do our best to make sure they are sound. The fact that a lumbar support is in op was not known to us at the time of sale. I could have failed anytime before or after, we will never know. We have all of the signed paperwork that shows the price of the car has been negotiated and implied warranty waived. Also two other documents that clearly let our customer know they are buying a used car as they sit. We did more than our best here and have been left with no room to help further in the customers repairs. The other side of this is the Trade in of a Chrysler 300. We had our chance to look this car over and missed plenty. This is our problem. This vehicle had been in some serious accident and body panels off the car and replaced. We did take *** ***** word that he had never had any thing major or known accidents with the car. I believe he told us the truth but bought this car from a previous party with these issues. I did not however call him and try to make him accountable for this issue. I bought his car "As IS" as he did mine.
Problems with Product/Service
Read Complaint Details
Complaint: I bought an Audi A8L sight unseen. I was guaranteed by *** ******* that this car was in great shape, which it is. I did however ask him to go over this vehicle with a fine tooth comb and let me know of any defects or issues that I should be aware of. Their website also states that their vehicles are fully inspected before leaving the shop. Well, I shipped the vehicle to Canada, and there was no front drivers side floor mat, there was a chip in the windshield, and, the big issue: MY TRUNK WILL NOT OPEN. The power button on the door and on the remote both engage the motor to open the trunk, but it will not open. You must open it manually. My biggest complaint is that *** called an texted me non stop BEFORE I purchased the vehicle, and now that he is aware of these issues, he will not even have the decency to return my call or text. Neither will ***** the owner. I guess we do things differently here in Canada...we are honourable people, and we at least will try to resolve issues.....not hide and coward in a corner. Very upset, ***** ********* XXX-XXX-XXXX
Desired Settlement: I would like a new floor mat shipped and I would like my trunk fixed. I can fix the trunk here at the dealership but I would like Landmark motors to pay for it. I can look after fixing the windshield.
Business Response: Initial Business Response /* (1000, 5, 2013/10/22) */ To: BBB Ref: XXXXXXXX Landmark Motors inc takes every concern or complaint very seriously. We strive to make customers happy and provide a great service. In reference to *** *********. We would be happy to address his concerns. The issue we are having with *** ********* is that he decided to short pay Landmark Motors $180.00. When we asked him for it he told our salesperson too bad, I am not paying those fees. We negotiated an AS IS price. We also offer all of our customers to have a car pre-inspected before purchase and also offer optional warranty witch *** ********* did not take advantage of. *** ******* did take the phone call from ************. He said that he was yelled and cursed at. This is wear Landmark Motors stands with *** *********. Once *** ********* pays the $180.00 he stiffed us on and talks to us civilized I will be happy to address his concerns. Thank you, ***** *********** Landmark Motors, inc Final Consumer Response /* (2000, 17, 2013/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 15, 2013/11/22) */ It is so unfortunate when consumers use our rating with the BBB to extort our company. There was never a hidden fee. The price of the car was heavily discounted to $32,150. We charge an additional clearly stated document fee $150.00. This fee covered overnight shipping to and from this customer.($64.00). It also covers time for our business and Title Clerks to pre-pare Titles and Documents for licensing in the area in witch the Vehicle is to be licensed. The other $30.00 is for a trip permit to save time and money for our customer when the vehicle is received they can legally drive it to get licensed in the state of delivery. When *** ********* received the documents this was clearly stated to him. He refused to pay. When *** ******* called him, He was a very rude person that was yelling and screaming profanities over the phone. I do not pay my people enough to deal with this kind of behavior. We give the right to every customer to have vehicles inspected before purchase, we also encourage this. When this vehicle left here it was in fine working order. With no known issues or concerns. After a the vehicle arrived *** ******** again called swearing and screaming at our salesperson *** ******** *** then did continue to reply to this customer via text message. He in no way dodged him. This customer proved that talking on the phone is good for no one. As a small business we do our best to keep our customers happy. If this customer would have called here with a healthy and calm domineer of his concerns I would have worked with him for what ever he said might have happened to the car between here and there. The way this customer handled himself in this situations is unacceptable to our organization. With all of this being said, Our company will still do our best even in a situation where we have done everything properly in righting, legally and morally. The price of a used Trunk motor on **** is $280.00 the price of a new floor mats is $125.00 for a total of $405 less the total of $180 that we were shorted is $225.00. I will send this customer a check if it will close matter. If that is not acceptable so be it. Thank you for your valuable time on this matter. ***** ***********