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          Dick Says Yes has 1 locations, listed below.

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            Business ProfileforDick Says Yes

            Used Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/8/2011

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dick Says Yes offers used car sales.

            Products & Services

            Used Car Dealers

            Business Details

            BBB File Opened:
            5/25/2011
            Years in Business:
            74
            Business Started:
            12/1/1949
            Business Incorporated:
            10/22/1982
            Accredited Since:
            7/8/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Jennifer Hannah, Vice President
            • Mr. Jason Hannah, Vice President
            Contact Information

            Principal

            • Mr. Jason Hannah, Vice President

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/11/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Quick run down of this nightmare I am currently in...5/21 bought a ***** Traverse that was mislabeled online. Says Tungsten Metal 2015 ended up being a white 2011! 5/22 back to the dealership with a check engine light. Diagnosis done, found a sensor, emission issue and battery needed replacing. Battery changed, sensor "ordered" and I was assured that the vehicle was safe to drive the 200 miles home.5/23 Steering ceases going 70mph with my family on the freeway, starts making loud rubbing noises and is smoking. We find out it's the power steering pump that is incorrectly attached and there is now no fluid. ****ed spoke to ****, no compassion, no resolve instead, Closing soon let us know whats wrong so we can see if it needs to be towed back in.5/24-6/2 No follow up call.6/2 **** center calls to follow up. I explain my concerns, and am promised a call from Regional. Received a call from ******** in Sales and then Dakota in service neither is a regional management. No sensor still and unsure if my problems with the car are covered under any warranty, it's only been 16 days!Current Issues communicated to service:*Transmission is sticking accelerates slowly making entering the freeway and driving unpredictable and clearly unsafe.*power steering needs to be replaced *window is rolling up and down on its own on passenger side, *very loud rubbing sound when the car is on and in motion. I explained to service Tech and was told he doesn't know if the current issues are covered by the warranties that I have and purchased. My only choice is to have a diagnosis here as it is unsafe to drive the 2 hours. I was asked to drive it back in ($150 in mileage out of my pocket) to assess if the problems are covered by either the factory 1 year warranty or my $2800 extended 2 year warranty that was purchased on the lot.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            P. B.

            05/28/2021

            Given complete runaround when trying to purchase a used car fom these guys. I applied for financing for a specific car only to find out the car didn't exist and then they tried to sell me a more expensive car. Said the bank wouldnt approve a less expensive car. The old bait and switch. Totally dishonest. Little or no productive communication for over a week.

            Dick Says Yes Response

            06/01/2021

            Mr. *****, Thank you for leaving us your feedback. I know the store's General Sales Manager, Lawrence R**, has tried to reach out to you but has thus far been unable to get in contact. We are sorry that your online experience did not go as desired but would love the opportunity to discuss your credit file with you as well as how the vehicle you inquired on did sell during the process between the time you inquired and did credit, which was a six day gap it appears. There are 12 dealerships at Hannah, and they all have access to sell from the entire corporate inventory. As I’m sure you’ve seen in the news, there is a huge availability shortage for both new and used inventory across the entire country, and the days on lot that a vehicle may be available have reduced drastically due to the supply and demand issue. The vehicle you inquired on did exist but was sold in that period of time. Also, please keep in mind that we are not a bank and ultimately do not have the final decision in lender approvals. We act as a bridge between the consumer and the lender and work to facilitate the financing on a vehicle that works for both the lender's as well as the consumer's needs. It sounds like we were discussing all of the financing, etc., over the internet/phone and you never actually came into the dealership. Is that correct? We would definitely love to discuss this situation more with you and hope that you can find the time to reach out to Lawrence R** at your soonest convenience. You may reach him by email at ****@dickhannah.com or by phone at ***** ********. Your satisfaction is extremely important to us and we hope to hear from you.

            Customer Response

            06/01/2021

            Ok here goes. The car disappeared from the internet the day after I applied for financing. Once I was approved (albeit for more money that I was willing to spend) I repeatedly asked for information about car for at least 5 days and never heard anything about it being sold or of any shortage of cars. In fact my questions about the car were ignored. Your relationship with the bank is very convenient seeing that I was approved to purchase a car 5-7k more than I was intending to spend. Why would I come into the dealership if I was attempting to purchase online? I exchanged emails with Mr. R** so we have definitely been in contact. So that is completely untrue.

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