Business Profilefor405 Motors

On February 25, 2023, My husband (*************************) and I acquired a 2009 ***********, a single-owner vehicle with a comprehensive Carfax report. Concurrently, we obtained an extended warranty from **************** Our total purchase was $18,584.32. However, after driving the vehicle for just over **** miles, it began to develop a loud ticking noise. We responsibly consulted with a certified shop in ******* on June 11, 2023. After two months of assessment, it was conclusively determined that the vehicle required an engine replacement.In compliance with the warranty agreement, *************** dispatched an inspector, who unfortunately denied the claim on the grounds of a 'preexisting condition'. And stated to contact the dealership.Currently the vehicle is at *************** ******* ** *****, awaiting payment for the extensive documented diagnostics evaluation and a fair market estimate for the engine replacement.My husband ***** contacted 405 Motors spoke to management gave full details of the situation. 405 Motors did not deny responsibility and stated they would need to contact the salesman who assisted with our purchase. This conversation was August 16,2023. We have not received any further communication. Since 405 Motors had been in possession of the vehicle since 6/6/2022 prior to us purchasing the vehicle they are dutifully responsible for the 'preexisting' condition of the vehicle and since selling the vehicle without disclosing this severe 'preexisting' issue by law can be considered fraudulent practices and are liable for either covering the cost of the 'preexisting' condition found by *************** warranty or refunding us the total amount of the purchase price plus interest since the start of our vehicle loan.