Business ProfileforToyota of Lake City

September 5, 2023 Ms. ********************* (Owner)********************************************************************** ************** TO: Ms. ********************* My name is ***************************. I was introduced to Toyota of Lake City while endeavoring to sell my 2019 ****** Sentra. *************** Book listed your dealership as one of three recommended in my area. Fairly straight forward right? Wrong.Why I am choosing to sell my car is personal and it should be no ones business as to the why. But, sadly, your team felt compelled to intrude into my personal and private life. I was not there to buy a car. I dont drive anymore. I am receiving 4 chemotherapeutic agents at the * of W. I have lost 20 pounds in the last 6 weeksMy car and the attention to detail of my car was imperative to me, as well as my husband, having dependable transportation for my treatments and for his employment was and is imperative. We have every single document of the care of our ******. We paid $500 to have it detailed the day before we came in. The gentleman that detailed my car said that he thought it was brand new. Our car was our greatest asset.My husband was interested in the purchase of a new car. A specific car that he/we had spent a year studying and contemplating. After 5 hours of literally turning the table on us we left after 5 pm without my car, no documents that demonstrated that I had just signed my title over to Toyota of Lake City, not a dime provided to me. We were required to call for an *ber and I was forced to cancel my Chemotherapeutic appointment at ** on Friday 9/1/2023. You might think this is a game of sorts, but, I will tell you there is nothing fun or funny about this game you play. I want the full ***** Blue Book paid to me or a reversal of the title.My husband will determine how much he will put down on the car he purchases, not you. ************************************** *********************** ************** CC *********************** GM