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BBB Business Review

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Description

This company offers new and used car and recreation vehicle sales, service and repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Power Auto Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Power Auto Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 7
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Power Auto Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: April 29, 1993 Business started: 01/01/1961 Business started locally: 01/01/1961 Business incorporated 08/26/1981 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
http://www.oregon.gov/odot/dmv
Phone Number: (503) 299-9999

Type of Entity

Corporation

Business Management
Mr. Jeff Koehnke, President
Contact Information
Principal: Mr. Jeff Koehnke, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Motorcycles - Dealers Motorcycles - Repairing & Service Recreational Vehicles - Dealers Recreational Vehicles - Equipment, Parts, Supplies Auto Repair & Service New Car Dealers (NAICS: 441110)

Hours of Operation
Power Mazda, Kia, Buick GMC of Salem & Nissan
Sales Hours:
Monday - Saturday: 8:00am -8:00pm
Sunday 10:00am-6:00pm

Parts & Service:
Monday - Friday: 7:30am to 5:30pm
Saturday: 8:00am - 1:00pm
Sunday: Closed

Power Honda:
Parts & Service:
Monday-Friday 8:00am - 5:30pm
Saturday 8:00am - 2:00pm

Sales:
Monday - Friday 8:00am - 8:00pm
Saturday 8:00am - 7:00pm
Sunday 11:00am - 5:00pm

Power Ford Lincoln & Power Chrysler Dodge Jeep:
Parts & Service:
Monday - Friday 7:30am - 5:30pm
Saturday 8:00am - 5:00pm

Sales:
Monday - Friday 8:00am - 7:00pm
Saturday 8:00am - 6:00pm

Power Buick GMC:
Service & Parts
Monday - Friday 7:30am - 5:30pm
Saturday 8:00am to 1:00pm

Sales
Monday - Friday 8:00am - 7:00pm
Saturday - 8:00am - 6:00pm
Sunday - 11:00am - 5:00pm

Power Chevrolet:
Sales:
Monday - Friday 8:00am - 8:00pm
Saturday - 8:00am - 7:00pm
Sunday - 10:00am - 6:00pm

Parts and Service:
Monday - Friday 7:00am - 6:00pm
Saturday - 8:00am - 1:00pm

Power Motorsports:
Monday - Friday 9:00am - 6:30pm
Saturday 9:00am - 5:00pm
Alternate Business Names
Power Auto Group Power Buick GMC Power Buick GMC of Salem Power Chevrolet Power Chrysler Dodge Jeep Power Ford Power Ford Lincoln Mercury Power Honda Power Kia Power Mazda Power Motorsports Power Nissan of Salem Power of Lincoln City Power RV Center

Customer Review Rating plus BBB Rating Summary

Power Auto Inc has received 3.68 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.