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This company offers sales and service of new and used automobiles.
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A BBB Accredited Business since
BBB has determined that McLoughlin Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for McLoughlin Chevrolet include:
- Length of time business has been operating
Factors that raised the rating for McLoughlin Chevrolet include:
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bob Nouri, Member Mr. Joe Khorasani, General Manager Mr. Reza Salehiamin, Store Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service New Car Dealers (NAICS: 441110)
Hours of OperationMonday - Saturday
9:00am - 8:00pm
10:00am - 7:00pm
Alternate Business NamesM&N Dealerships VIII LLC
16700 SE McLoughlin Blvd
Milwaukie, OR 97267 (888) 218-7254 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 11/14/14 my car was in for an oil change. ******, White Team Manager told me and documented on paperwork that "Engine Cooling MAY require future attention", as I was leaving town for a wedding, I asked if it needed to be done NOW, he informed me that it could wait until I returned. On 11/24 I made it back to Gresham, OR and my car died and I had to have it towed to McLoughlin Chevrolet. The car was running and I would lose power to the point that the RPMS would go up but the car would not move. It didn't show on the gage that the car was over heating until I got to Gresham and that was when the car died. As a result I had to replace the Head, Gaskets, Belt, Bolts, Spark Plugs, Seal, Radiator, Oil Filter Kit, 86 PG, and Cap. Had I been told on 11/14 that a diagnostic test needed to be done, or that the engine cooling system required immediate attention, I would of had them do the diagnosis then and had the problem taken care of then. On 4/16/15 my daughter, was driving my car back from Bremerton, **********. She had just came off of HWY 101 on to I-5 South bound when the car did the samething, of having power and the RPMS going up but the car would not move. The car was towed to ******* ********** *********, as it was the closets dealership. During the next 7 days have talked with the service advisor and told 2 hoses had to be replaced, a cracked cylinder and it wont pass a block test. She informed me about the power train warranty when informed of prior issues. Was advised to call GM Customer Assistance after her manager was told by ***** that a rock went through the radiator in November, which was not stated in the repair papers or told at time of service. On 4/27 I talked with Customer Expierence Manager at McLoughlin Chevrolet and was told that there was no way for them to know what went through the radiator, and that the original service provider should of Advised a DT on 11/14. But continued with it is the customers fault that the car broke on 11/24 & 4/16.
Desired Settlement: I want McLoughlin Chevrolet to accept responsibility for all the wrong doing since 11/14/14. I am requesting a full refund of ($4770.73) charges on 12/24 due to the negligence of McLoughlin Chevrolet. If I had been told that a diagnostic test should of been done on 11/14 there would not of been a need for the work on 11/24. I also want McLoughlin Chevrolet to pay for all of the charges that are occurring currently at ********** ********* in Olympia **********, that are a result of the work done on 11/24 - 12/24/14. I also want an apology from the White Team Manager for not keeping in contact with me during the month long repairs and forcing me to make the phone calls to find out what was going on with my car, and also for not informing me about services correctly. Lastly, I would like an apology from the customer experience manager, for being argumentative and attitude when speaking to me about the problem, and informing me that it was all my fault.
Dear Ms. **********,
Again, the Dealership is saddened that Ms. ***** ************** is dissatisfied with the service she received from the Dealership. That said, the Dealership does not believe they acted inappropriately or unprofessionally. The Dealership's position has been explained in their previous correspondence. As a result, it is the Dealership's belief that this Complaint should be closed rather than continuing to go over the same topics repeatedly.
Problems with Product/Service
Read Complaint Details
Complaint: On August 18, 2014, I brought my 2008 Chevrolet HHR into McLoughlin Chevrolet to address the ignition recall. After receiving my car and driving to the grocery store, I discovered I could no longer turn my key completely into the "off" position, nor could I remove it from the ignition. I called *** ****** white team manager, who told me to come back so he could show me how to remove it. He instructed me I would need to reach up into the steering column via a hole under the steering wheel and press a button, which would release the key. He said to fix this, I would need to pay $350 for a new transmission shifter. When asked why this just started happening, he evaded the question. I then called and spoke with the Service Manager **** ****** on August 19th, who told me people "oftentimes spill coffee into the shifter, causing an electrical malfunction," but verified the ignition replacement and new shifter issue are unrelated. He also evaded my question as to why the shifter is no longer working correctly. I then emailed who I thought to be the general manager, *** ******* with my problem, but received no response. I was then contacted by a ***** ****** at McLoughlin Chevrolet, who gave me an email address for ***** ******. I emailed him on August 21st, and have not heard a reponse.
Desired Settlement: I would like McLoughlin Chevrolet to fix my now-malfunctioning transmission shifter, at no cost to me, as they are the ones who caused the issue. I had no problems turning my key into the off position or removing it from the ignition at the time I brought it in.
Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ Dear *** ********* Please let this letter serve as McLoughlin Chevrolet's (the "Dealership") Response to the Complaint filed with the Bureau by ******* ****** ("******"). At the root of ******'s Complaint is that it is her belief that the Dealership caused an issue to her transmission shifter. This is simply not accurate, and the Dealership finds it unfortunate that ****** would even think that they would act improperly to try to cause any issues to her. The fact of the matter is that the Dealership goes out of its way to try to treat every customer with integrity and do their best to address each customer's particular needs and wants. The fact of the matter is that ******'s transmission shifter assembly as needing to be repaired (amongst other declined repairs) per the repair order generated by the Dealership on August 18, 2014. However, rather than perform the repairs recommended ****** chose not to. As a result, the Dealership should not be responsible for any malfunctions that may have occurred. Moreover, the nature of owning a six year old vehicle is that it is going to have some malfunctions from time to time. This is simply the nature of owning an older automobile. To this end, the Dealership has (and will reiterate) to ****** that they are more than willing to try to earn her sales business as well as her service business and see if there is some way they can sell her a new (or newer) vehicle that she will be more satisfied with. Given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf. Thank you for your prompt attention to this matter, and please do not hesitate to call or write should additional comment or documentation be requested. Sincerely, **** ** **** For the Dealership Initial Consumer Rebuttal /* (3000, 7, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am insulted to receive this response. When I brought my car in, I DID NOT have to reach my finger into the steering column to release my key, so upon receiving my car, I SHOULD NOT have to do this. I was told by the service manager that these are SEPARATE issues, and replacing the ignition SHOULD NOT have caused the transmission shifter to malfunction. Yes, it was written on the work order that the transmission shifter needed to be replaced - however, this was AFTER it was damaged by the dealership. Furthermore, they were not "declined repairs," they were suggestions. I will be contacting my attorney if the dealership continues to deny they caused the issue, and refuse to address the problem. Final Consumer Response /* (4200, 11, 2014/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The entire first paragraph, regarding "my conversation" with *** ****** upon bringing my car into the dealership, is fabricated. The only time I spoke with *** ****** was on 8/19 - and I encourage you to listen to that phone call in the case it was recorded. You will see that none of this was discussed in the phone call, and I am questioning if they even are referring to the correct customer. Regarding the second paragraph - I was not informed of any pre-inspection report, which would have indicated a shifter malfunction - when I received my invoice, recommended fixes were listed at the bottom, but I did not decline such fixes, nor did anyone tell me about them until after I left, and was forced to return so *** *** ***** could show me how to remove my key from the ignition. (Which I would have known how to do had my shifter actually been having this problem upon the dealership receiving it, as *** ****** claims.) I am requesting a response by Wednesday, September 10, with a resolution* and explanation as to the falsified claims. If I do not receive a response, I will have my attorney contact you. *For clarification, the proper resolution for this incident would be McLoughlin Chevrolet covering the fees for the fix, by another mechanic. I refuse to take my car back to a dishonest dealership. Final Business Response /* (4000, 14, 2014/09/09) */ Dear *** ********* I write in response to the latest correspondence from *** ******. Again, the Dealership apologizes to *** ****** for any inconvenience that has occurred. Also, it would seem as though *** ****** is becoming agitated at the various responses from the Dealership. The Dealership is by no means wanting to, or trying to, antagonize *** ******. Rather, the Dealership is trying to make a good faith attempt to resolve the issue that *** ****** is having with her automobile. In order to resolve the issue, and hopefully garner some goodwill with *** ******, the Dealership will still gladly do the repair for *** ****** for $300, which it is important to note is a 37.5% price reduction. Again, should *** ****** desire to claim this discount she need only bring this correspondence into the Dealership and present it to the service advisor. Again, the Dealership apologizes for any inconvenience that may have occurred. However, it is the Dealership's hope and desire that this matter be closed with a finding of no fault on either Party's behalf. Sincerely, **** ** **** For the Dealership
Problems with Product/Service
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Complaint: Purchased used car, 2006 Jeep Liberty, on July 5th for my daughter. On July 7th the check engine light came on. I have a decoder, so I hooked up my automotive coder and saw multiple mis-fire codes from the car's computer. Called Mcloughlin Chevrolet and made an appointment with their service for July 11th. Service couldn't find anything wrong with the car. I had inadvertently cleared the codes from the cars computer system and they could not duplicate it. Told us to bring it back if we got the check engine light again. Which we did on July 22nd. Turns out that the valves are not seating properly and the head needs to be removed and re-machined. $2,600.00 repair bill on a vehicle purchased within 1.5 days. And they will not stand behind it at all. They will only repair if we pay them more money. Siting "sold as is". Perhaps by peter of law legally right, but not the right thing to do as a community partner in the service and sales business. I will pursue every possible avenue to rectify and/or to echo my experiences to everyone who will listen. You tube, ****.com, Auto Trader, Facebook, Yelp, Edmunds, KBB, and any place else Google will take me will all be seeing reviews by me over the weekend.
Desired Settlement: To repair the 2006 Jeep and an apology to my daughter.
Business Response: Initial Business Response /* (1000, 7, 2014/08/12) */ Dear *** ********* Please let this letter serve as McLoughlin Chevrolet's Response to the Complaint filed with the Bureau by *** ***** *********. At the root of *** *********'s Complaint is his assertion that the Dealership should not have sold him a used vehicle that had an existing problem. As Mr. ********* appropriately points out, this is the reality of purchasing an eight (8) year old used vehicle in an "As Is" condition. As much as the Dealership strives to insure that each of the customers is satisfied with their purchase and the performance of such vehicle purchased. Unfortunately, the reality of the situation is that some times these used vehicles are going to malfunction shortly after being purchased. Given all of the above, the Dealership believes it is clear that they have no legal obligation to do anything to help *** *********. That said, the Dealership does want to try to save some goodwill with *** *********. As a result, they have made an appointment, and currently have possession of the vehicle. They are looking into the matter to determine exactly what, if anything, is in fact wrong with the vehicle. Once that full determination is made, the Dealership intends to sit down with *** ********* and do everything they can to minimize the cost to any repairs which he may elect to have performed. Again, the Dealership would apologize for any inconvenience or misunderstanding that may have occurred. However, given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf. Sincerely, **** ** **** For the Dealership Initial Consumer Rebuttal /* (2000, 9, 2014/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wish to withdrawal my complaint against Mcloughlin Chevrolet. They have stepped to the plate and really did come through and took care of me. Also, while dealing with them a little further I have gained greater respect for them. They are not what I initially thought, they do care genuinely about customer service. I want to take it back now. Please.
Problems with Product/Service
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Complaint: there are many complaints, bad service, used car, was told when purchased about 1 car owner and all the work done before you buy this used car. than less than 3mths and 1500 miles on used car, we could owe over $5k in repairs. been 5 weeks and no resolution yet on repairs, always a waiting on parts, waiting for what is wrong continues to delay and tried to sale a more expensive car and not give the full amount back as credit from original purchase. Wrote a letter and faxed to company on 6/17 and no response from company. wrote to 3 different people. *** ********** *** ********** ****** we feel we were lied to about car and the proplems it had, especially as we have learned the dealership new about the repairs needed to car.
Desired Settlement: We are asking for a major reduction in the possible repair cost or full credit to balance on loan we have. My husband would accept possibly another car at same payments if dealership could find one he liked. They tried this and were unsuccessful. they told us to walk away now before further problems with car but would not give us full credit for loan that was taken out.
Business Response: Initial Business Response /* (1000, 8, 2014/07/09) */ Dear Sir or Ma'am, Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by *** and **** ******. The Dealership would open by apologizing to the ******* for any misunderstanding or miscommunication that may have occurred between themselves and the ******** The Dealership strives to insure that every customer feels as though they are treated fairly and honestly, and attempts to treat every customer like the valued entity that they are. At the root of the ******* complaint is that they purchased a used automobile that had several mechanical issues arise subsequent to their purchase of such automobile. Unfortunately, this is one of the realities of purchasing a used automobile. As the paperwork executed by the ******* shows, the vehicle was purchased "as is" and subject to all future possible faults and failures. Given this fact, the Dealership is not responsible for any defect that may arise following the sale of such an automobile. However, despite the veracity of the above statement, the Dealership has already resolved this matter amicably between themselves and the Barbers. As a result, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf. Thank you for your prompt attention to this matter, and should additional comment or documentation be requested please do not hesitate to call or write. Sincerely, **** ** **** For the Dealership Initial Consumer Rebuttal /* (2000, 10, 2014/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although the dealership may feel they did the right thing by resolving our complaint, by allowing *** ****** to purchase another car that was in better shape. The dealership also only gave 1/2 the credit from the original purchase of the price of car and still included in the financing of the new purchase the full amount of the repairs for a car ** ****** did not keep. So actually the dealership still made a better deal out of it for themselfs and really didnt have our best interest in mine other than to make sure ** ****** was happy and stoped complaining. I personally have purchased 5 cars from this lot in the past and will never purchase again myself.
|4/2/2013||Problems with Product/Service|